Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
360 Studio sound
on July 5, 2025
Posted by: BABYDEE
Perfection at its best EXCELLENT JOB IN MASTERING DINAMIC SOUND
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Android earbuds
on July 5, 2025
Posted by: SamsungOverApple
[This review was collected as part of a promotion.] Connect seamlessly to my samsung phone. Good battery life and decent noise canceling features. Fit could be better
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok. But there are some issues.
on July 7, 2025
Posted by: Leedleleedlelee
[This review was collected as part of a promotion.] The main issue I've seen is with the eartips. Luckily for me I haven't faced it yet. Battery is almost an hr less than advertised. Charging is a bit iffy, with one of the buds occasionally not getting a charge connection. Sound is good but is definitely more consumer tuned with a v shape signature compared to the more Harman based one previously. Be careful with the silver one though. The paint can chip off if you don't place it into your case gently. The Galaxy Ai feature in the earbuds still is in the beginning stage but I do find adaptive eq to be a nice addition.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We’re glad to see you’re enjoying the sound, but we hate to learn about the charging concerns and the battery life being less than expected. To help with the charging, it’s a good idea to check for any debris in the charging contacts of both the earbuds and the case. Sometimes a little bit of dust can make a big difference. Regarding the battery life, we understand how important it is for them to last when you need them. We recommend making a couple of adjustments to help conserve battery power. Make sure to keep the earbuds in the charging case with the lid closed when you’re not using them. Additionally, you can adjust your notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS. These small changes can significantly enhance your experience. We hope these tips help you get the most out of your Galaxy Buds3 Pro. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Oliver M
from Carlsbad Nm
Expertise:Expert
Verified Purchase:Yes
Hi, I received this product, a month ago and I have used it daily, checking all the specifications. So far, quality is good. Particularly now that I have the complete samsung ecosystem.
Now, Why only 2 stars? I have noticed, Both buds are in 100% but after 4 hours playback it then gets lowbattery to 15%. As what I know it should have a 6 hour span and I am not even using noise cancellation.
It's really annoying that sometimes I get interrupted listening just because it goes low battery pretty fast. I do understand this is brand new.
My question, is there a way that I can swap my buds for another one? Just to check if there is a difference.
I hope you guys understand.
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
It's great to hear from you, Oliver. Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re glad to see you’re enjoying the quality and that they fit well within your Samsung ecosystem. We noted your concern about battery life. The Galaxy Buds3 Pro can provide up to 26 hours of playtime per charge, extending to 30 hours with a fully charged case. To help conserve battery power, please keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app or the Galaxy Buds app on iOS to minimize drain. We hope these tips enhance your experience. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Great sound very uncomfortable
on July 7, 2025
Posted by: Blackheart0
from North Carolina
Expertise:Intermediate
I love samsung products. But these earbuds have got to be the best sounding but most uncomfortable ear buds I have ever owned. Wish I could return them but I've had them to long. Was hoping it was just me. But no the just hurt.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
4
Response from Samsung USBy R&R Team, July 7, 2025
Thanks for reaching out with your review on the Galaxy Buds3 Pro. It's great to see that you think that these buds are the best sounding buds you've ever had. We understand that comfort is essential for an enjoyable listening experience. We encourage you to check out the link attached for instructions on achieving the best fit for your earbuds. We hope this information enhances your experience! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear)
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https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear)
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Written by a customer while visiting Samsung US
Customer Rating
1
Case stop charging
on July 7, 2025
Posted by: Tonynyc
[This review was collected as part of a promotion.] I had these headphones for a little over a month and the case suddenly stop charging.
Value
1
Response from Samsung USBy R&R Team, July 8, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Tony. We really appreciate your feedback and want to ensure that you have a great experience going forward. We hate to see that your buds stopped charging suddenly. To help resolve this, please make sure you are using an approved charger, including the included USB cable and a Samsung-approved wall adapter. Also, check that the earbuds are properly positioned in the charging case and inspect the charging contacts for any debris. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to have difficulties after trying these steps, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality build
on July 7, 2025
Posted by: MKMAQ12
Expertise:Expert
This product is flawed. The Buds can fail to charge from normal wear and tear like sweat. Plus Samsung will claim water damage and void the warrenty. Now I have an expensive ear bud that won't charge and Samsung charging almost the whole price of new buds to repair. You lost a customer today. No ear buds again from Samsung.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 8, 2025
We appreciate your candid feedback on the Galaxy Buds3 Pro! Our goal is to make sure that each of our customers have the best experience possible. We hate to see that your buds have been having some challenges when it comes to charging them. We recommend checking that the charging contacts are free from debris and moisture. Additionally, please ensure that you are using official Samsung chargers for charging them. The earbuds are not waterproof and are not suitable for use in water. If they get some sweat or rain on them, you should clean them immediately. When drying off the earbuds, remove as much water as possible by patting the earpiece, microphone, touchpad, touch sensor, and charging contacts with a clean, soft cloth. You should also shake the earbuds to help remove excess water. After drying off the earbuds, allow them to air-dry for at least 12 hours or an entire day before using them. if you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
I like the improvement!
on July 7, 2025
Posted by: Edilio369
[This review was collected as part of a promotion.] These stays on the ear unlike the older ones. Thanks!
Value
5
Written by a customer while visiting Samsung US