Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: alex
Verified Purchase:Yes
a lot of distortion when in loud high pitch enviornments when in noise cancelation mode.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 15, 2024
Hey Alex, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided links to a few articles to help you with the audio quality, and another to the full device manual for all of the ANC options available for your device. We have lastly shared a lihnk to the Samsung Support Team if this experience continues and you would like additional assistance with your device. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Oregon Bladez
from Southern Oregon Coast
Expertise:Expert
Verified Purchase:Yes
Put a Galaxy Buds3 Pro in each ear and tune out the rest of the world, seriously, these shut out everything. The noise canceling can turn off when you start talking and then when you finish your conversation, shaaawoop, nothing but sweet sweet music. The sound quality is like being at a concert, crisp, clean, clear and deep bass, you can almost feel the bass tones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Design is terrible, sound incredible-not wearable
on October 11, 2024
Posted by: XXXX
from Montana
Expertise:Expert
Verified Purchase:Yes
Sound is amazing! The fit is terrible. No matter which ear bud cover I used they did not fit well. They hurt the ears, not snug, everytime you use the controls they come out due to having to pull/touch the stem. The older full inside the ear with tap controls fit waaay better! Disappointed and don't understand the trend. They look cool but function is terrible. I am selling mine after wearing once.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, October 15, 2024
Hi there XXXX, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are thrilled to hear you are pleased with the audio quality of your earbuds and we would love to help you with the fit to maximize your daily experience with your device. We haev provided a link to an article to help you with the placement, and another link to a video to help you change the tips to one of the additional sizes included with your device. We also recommend performing a fit test with your device while you are connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: RNSTLRN
from St Louis, MO
Expertise:Expert
Verified Purchase:Yes
I love these ear buds! They have excellent sound quality. I love the built in translator function as it helps me with conversations. Thanks Samsung for a great quality device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from MIAMI
Expertise:Expert
Verified Purchase:Yes
the best quality great look fast charging great price
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great gift idea
on October 11, 2024
Posted by: Arob
from Dallas,TX.
Expertise:Intermediate
I brought these 3 weeks ago, for my wife's birthday. She has not put them down for anything. Whether it's music or talking on the phone with friends and family.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Franca
Verified Purchase:Yes
Amazing! Awesome sound. Background noise cancellation works perfectly, I'm really happy.
Written by a customer while visiting Samsung US
Posted by: Daniel
from Fort Atkinson
Expertise:Expert
Verified Purchase:Yes
I see always had issues with earbuds fitting in my ear and staying. These are great and don't fall out. I love the new features to especially with goggle translate. Hey you a pair
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US