Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,102 Reviews)
Rating breakdown 14,102 reviews
5 Stars
9,652
4 Stars
2,309
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
They don't even work half the time
on October 10, 2024
Posted by: Luis
from Honolulu
Expertise:Intermediate
I purchased my Samsung Buds Pro 3 at launch. So I have been using them for many months. I use my ear buds not just for working out but doing chores around the house. I love the Buds Pro 2 and was extremely excited for the predecessor. The only redeeming thing these Buds have to offer is their noise canceling. It's probably the best I'm the business! But the sound quality is the same as the Buds Pro 2.
The biggest factor for me giving these a 1 star review is the fact that the right ear bud is never charged. I have to sit and adjust it for several minutes to make sure it is sitting perfectly in its slot within the case or else it stops charging. There have been so many times I've left the ear Buds in the case charging and I'll open the case to use my Buds and the Case will be at 100%, the left earbud will be at 100%, and the right ear bud will be at 45%. I have contacted support and they just tell me to take them some where that isn't close by to have them looked at. I wish I had returned them sooner. Also, they die really fast. You might be lucky to get 2 hours.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there Luis, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and wanting the confidence that they will be charged and ready when you are. We have provided a link to the Samsung Support Team to offer assistance with troubleshooting and resolving this experience with the battery of your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Simple and modern
on October 10, 2024
Posted by: beri876
[This review was collected as part of a promotion.] Absolutely love the design of the buds. The sound quality is great and comfortable to wear for hours. My favorite feature to use is the AI language interpreter since I live in italy and speak no Italian, this has helped me out so many times, even when ordering food!
Value
5
Written by a customer while visiting Samsung US
Posted by: ShooterMcShootyface
from Florida
Expertise:Intermediate
Verified Purchase:Yes
They're ok st best. They were advertised to do something they don't do. I use my old ones more than these still because they're more comfortable.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 14, 2024
Hello there, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is when you have brand new earbuds that are not aligning to your needs. Without knowing what features are not operating as expected, we have provided links to the Samsung Support Team and full device manual to assist you with troubleshooting and reviewing any available options to help you have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: TKim
from Los Angeles, CA
Verified Purchase:Yes
Great sound quality and function. Battery is enough.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I don't miss a beat with these!
on October 10, 2024
Posted by: Gmadden330
[This review was collected as part of a promotion.] I wear these about 14-16 hrs a day with a small break in between to recharge so I can work in the shop, drown out the noise, and listen to my music or my podcasts. I don't leave home without them. The Buds3 pro are a huge upgrade from my Buds2 Pro that I traded up from. I do miss the way the Buds2 fit, bit ige gotten used the these Buds3 Pro,and wouldn't trade back for anything! I do keep my old set around just for good measure! I would recommend for anyone who works in a loud environment, these really do nlock out all of the excess noise!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds
on October 11, 2024
Posted by: Greatbuds
[This review was collected as part of a promotion.] These buds are unique and stylish and has a sound like no other and also has seamless connection to Samsung devices Great noise cancelation and is well designed to fit your ear
Value
5
Written by a customer while visiting Samsung US
Posted by: Serg
from Phoenix, Arizona
Expertise:Intermediate
Verified Purchase:Yes
Good sound, fit is great and all the features they have are pretty cool. Very happy with them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dinesh
from Morris plains, NJ
Expertise:Intermediate
Verified Purchase:Yes
I could not locate the case if buds are in the closed case. Please bring this feature with Samsung
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for your feedback regarding the Galaxy Buds3 Pro, Dinesh! We appreciate you taking the time to share your experience. We're glad to hear you’re enjoying your Galaxy Buds3 Pro. One feature that many users find helpful is the integration with Samsung SmartThings Find. This feature allows you to easily locate your earbuds even when they’re in the case. With SmartThings Find, you can see the last known location of your buds and make them emit a sound to help you track them down. We understand how important it is to keep track of your devices, and we’re always looking to enhance user experiences. Your suggestion aligns with our commitment to innovation and user-friendly features. Keep an eye on future updates, as we're dedicated to continually improving our products. Thank you for being a valued Samsung customer! If you have any more thoughts or suggestions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US