Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: wplowy
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
Going from Buds+ to these I was expecting a bit more. They catch on my sweatshirt when I take it off since the new ones are a new design. Some of the main cool features only work on the flip phones, which no one has, so it makes no sense to not have it work on the Ultra. Overall I would not recommend over the older models.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there Wplowy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand that it can take some time to adjust to the new redesign of these buds for a range of activities. We have also provided a link to the full device manual to help you with all of the settings and capabilities to help you align them to your preferences and fully enjoy your new buds. We have also provided a link to the Samsung Support Team if you have any questions or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Ok just ok
on October 11, 2024
Posted by: Dame
Expertise:Expert
Honestly not worth the money. If you have the buds previous buds its not worth it. Battery life is still bad. Phone calls are ok. I don't mind the change in design if the function makes sense.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 14, 2024
Hi Dame, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with any features of your device that are not operating as expected or intended. We have provided a link to an article to help you with the battery life, and another to the full device manual to help you maximize your experience with the settings. We have also shared alink to the Samsung Support Team if you believe your device is not functioning properly. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Shay
from Montgomery, AL
Expertise:Intermediate
Verified Purchase:Yes
They are really great but I'm not to fond of the extended microphone that comes out from the bottom. It gets tangled in my hair and is easily knocked out of my ear. Everything else about these new earbuds are very satisfying. They have great sound, comfortable wear in the ear, crisp bass, and noise cancelling is awesome. I love the new volume control on the earbuds but I just wish there was another way to do it without the extended microphone at the bottom.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great but the old ear adapters were better
on October 11, 2024
Posted by: Davilatl
Expertise:Expert
Great set of ear buds but one kept falling out of my ear. Tried to replace the silicone tip with a smaller size but its practically impossible to due without ripping them. Maybe a specific tool is required but it wasn't provided or mentioned in the documentation. The ear adapters on the last two models were much easier to replace. Why change it? For the price point, I'd expect a stronger silicone or at least some replacement adapters in the box.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not As Expected
on October 11, 2024
Posted by: 3Raina
[This review was collected as part of a promotion.] I'm sorry to hear that the Buds 3 Pro haven't met your expectations. My experience with the product has unfortunately not aligned with the quality I anticipated. There are certain aspects of its performance and overall user experience that I find lacking. It's disappointing when a product doesn't live up to its potential. I hope the company considers these issues for future improvements.
Value
3
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there 3Raina, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it must be to have brand new earbuds that are not meeting your expectations, and we would love to assist you in any way possible. Without knowing the details of the features or settings that are causing this frustration we have provided links to the full device manual and the Samsung Support Team to help you at your convenience. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
These producut has awesome noise cancellation
on October 11, 2024
Posted by: Katluvshergalaxybudspro3
[This review was collected as part of a promotion.] I use my buds where ever I go. You can eat a crunchy lunch and the caller on the other line will never know. These buds have a crisp clear sound and I have not found a flaw in them yet. On a scale of 1 to 10 I'd give a 10 as the best experience with galaxy 3 pro.
Value
5
Written by a customer while visiting Samsung US
Posted by: Harit koladia
from Irvine, California
Expertise:Expert
Verified Purchase:Yes
This is the first samsung galaxy but with a good ambient mode and touch controls that are actually usable. But i feel that the anc has taken a hit. For example when i am at the back of the bus, the aircon and the motor noise seeps through whereas anc on my buds 1 and 2 pro could handle it albeit with a slightly more nauseating feeling. Overall great product.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
Excelente and awesome great looking quality product
I would recommend this to a friend!
Written by a customer while visiting Samsung US