Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Atanas
Verified Purchase:Yes
I returned my old buds 2 but you send me a email back that you didn't get them other way everything is perfect
Written by a customer while visiting Samsung US
Posted by: Charlie
from St. Louis MO
Expertise:Expert
Verified Purchase:Yes
They don't stay in well. The touch control are bad. Stay with buds2.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Social Commerce, October 14, 2024
Hi Charlie, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit and settings of your device are to you every day during usage. We would be thrilled to help you troubleshoot your experience, and have provided links to articles to help you at your convenience. We have also shared a link to the Samsung Support Team if these experiences continue or you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Wilmington Delaware
Expertise:Intermediate
Verified Purchase:Yes
Gr8 pair of air buds Gr8 sounds and function. The build is Gr8 as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: ManWithTooBigEarsIGuess
from Chicago
Expertise:Expert
Verified Purchase:Yes
sound quality was good. The adaptive noise canceling was very annoying. It turned down my music anytime noise was made. The whole purpose of noise canceling is to keep those noises out. Even with it "turned off" it was still weird. The buds also made sharp high pitch noises any time i needed to push them in farther or when I had them in my hands while taking them out or putting them in. They also would NOT stay in my ears. I tried all 3 sizes of tips, I tried doing pulling on the top of my ear while putting them in, pulling on the bottom of my ear, twisting them, and buying aftermarket tips. There was nothing I could do to get these things to stay in my ear for more than 5 min. Then every time i had to push them back in, I was punished with a high pitch chirp in my ear. I wanted SOO bad to love these, but had to return them. I love my buds FE but I was looking forward to a more premium experience. I will just have to love the FEs and then give the buds 4 pro a try in a few years.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, October 15, 2024
Hi there ManWithTooBigEarsIGuess, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds are to you every day. The feedback you mention experiencing is usually caused by the microphone being obstructed during the adjustment. We are thrilled to hear you have a pair of earbuds you love that work well for your needs and wants. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Busy Doc
from Louisville, KY
Expertise:Expert
Verified Purchase:Yes
Sound is excellent. ANC works great. Controls are responsive. So comfortable that I forget to take them off when I'm not using it. Best earbuds I've owned so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Pair of Earbuds I have bought
on October 11, 2024
Posted by: Zfreed08
[This review was collected as part of a promotion.] I use my Galaxy Buds anytime I'm out and about, I use them for many reasons, they have a great seal and no sound leak. They have great noise cancelation. They also have more bass than you would expect out of any earbuds. Notably my favorite feature would be the seamless translation provided by Galaxy AI. I use this when I'm talking to anyone in a language I can't natively understand. They have overall benefited me a lot and I would absolutely recommend them to anybody to buy. They are my favorite pair of earbuds that I have ever bought. They are also very sleek looking and don't really stick out too much, so they go well in almost any situation.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ronnie P
from Hamilton, Ohio
Expertise:Expert
Verified Purchase:Yes
I recently purchased galaxy buds 3 pro and they are great other than a couple things. One thing i can't stand is them falling out of my ears, but I haven't owned a pair of galaxy buds that didn't fall out and I don't understand why that happens because you should be able to run and exercise WITHOUT this happening. My other issue is the new voice command feature, sometimes it does not work even if you scream a command!! I figured adding a stem would help the falling out issues of the past buds but I guess not.
I would recommend this to a friend!
Features
3
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Acura1314
from San Francisco, CA
Expertise:Intermediate
Verified Purchase:Yes
Look great, sounds great, very comfortable to wear.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US