Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,441 Reviews)
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Rob_Wm
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
This is by far the best earbuds from Samsung. The sound is great, the fit is organic and the look is chic!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rg619
from San diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Sounds is good, price is okay, fit needs to be improved.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there Rg619, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds are to you and we would love to help you troubleshoot this matter and experience the full functionality of your device. We have provided a link to an article to help you with the placement and a video to help you change the ear tips to the size that best aligns to your ears. We also recommend performing a fit test with your earbuds while you are connected to the Samsung Wearables App. We have lastly, provided a link to the Samsung Support Team if you continue to experience this frustration or have any questions about your Samsung products.Thank you for being a Samsung customer.-Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
They don't even work half the time
on October 10, 2024
Posted by: Luis
from Honolulu
Expertise:Intermediate
I purchased my Samsung Buds Pro 3 at launch. So I have been using them for many months. I use my ear buds not just for working out but doing chores around the house. I love the Buds Pro 2 and was extremely excited for the predecessor. The only redeeming thing these Buds have to offer is their noise canceling. It's probably the best I'm the business! But the sound quality is the same as the Buds Pro 2.
The biggest factor for me giving these a 1 star review is the fact that the right ear bud is never charged. I have to sit and adjust it for several minutes to make sure it is sitting perfectly in its slot within the case or else it stops charging. There have been so many times I've left the ear Buds in the case charging and I'll open the case to use my Buds and the Case will be at 100%, the left earbud will be at 100%, and the right ear bud will be at 45%. I have contacted support and they just tell me to take them some where that isn't close by to have them looked at. I wish I had returned them sooner. Also, they die really fast. You might be lucky to get 2 hours.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there Luis, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and wanting the confidence that they will be charged and ready when you are. We have provided a link to the Samsung Support Team to offer assistance with troubleshooting and resolving this experience with the battery of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Simple and modern
on October 10, 2024
Posted by: beri876
[This review was collected as part of a promotion.] Absolutely love the design of the buds. The sound quality is great and comfortable to wear for hours. My favorite feature to use is the AI language interpreter since I live in italy and speak no Italian, this has helped me out so many times, even when ordering food!
Value
5
Written by a customer while visiting Samsung US
Posted by: ShooterMcShootyface
from Florida
Expertise:Intermediate
Verified Purchase:Yes
They're ok st best. They were advertised to do something they don't do. I use my old ones more than these still because they're more comfortable.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 14, 2024
Hello there, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is when you have brand new earbuds that are not aligning to your needs. Without knowing what features are not operating as expected, we have provided links to the Samsung Support Team and full device manual to assist you with troubleshooting and reviewing any available options to help you have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: TKim
from Los Angeles, CA
Verified Purchase:Yes
Great sound quality and function. Battery is enough.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I don't miss a beat with these!
on October 10, 2024
Posted by: Gmadden330
[This review was collected as part of a promotion.] I wear these about 14-16 hrs a day with a small break in between to recharge so I can work in the shop, drown out the noise, and listen to my music or my podcasts. I don't leave home without them. The Buds3 pro are a huge upgrade from my Buds2 Pro that I traded up from. I do miss the way the Buds2 fit, bit ige gotten used the these Buds3 Pro,and wouldn't trade back for anything! I do keep my old set around just for good measure! I would recommend for anyone who works in a loud environment, these really do nlock out all of the excess noise!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds
on October 11, 2024
Posted by: Greatbuds
[This review was collected as part of a promotion.] These buds are unique and stylish and has a sound like no other and also has seamless connection to Samsung devices Great noise cancelation and is well designed to fit your ear
Value
5
Written by a customer while visiting Samsung US