Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,441 Reviews)
Open Ratings Snapshot
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product. 
(
3,497 out of 4,512
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Case clicks and ambient went out fast
on October 9, 2024
Posted by: Iiii
I bought these barely 3 days ago and the second day the case started clicking badly when I open it and the earbuds themselves had problems,the ambient mode went from clear sound to very static.
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there Liii, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. We have provided a link to an article to help you troubleshoot the audio quality of your earbuds, and have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues or you would like to discuss the experience with your charging case. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Samsung Buds EVER!
on October 9, 2024
Posted by: Rustiio
[This review was collected as part of a promotion.] These are the best Samsung Buds yet! The sound quality is amazing, the battery life is so good and the design of them with the blade lights is so cool! I used Galaxy AI when I was out and about trying to help someone from a Spanish speaking country and helped him at the store and I couldn't have done it without these earbuds! I use these everyday for work, listening to podcasts and videos, music and movies. I love these earbuds!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love them but
on October 9, 2024
Posted by: Unraveled
from Houston tx
Expertise:Expert
Verified Purchase:Yes
They work well but sometimes they sound static wise
I have to reset my phone for it to stop and sound correctly. I got the s23 ultra but still happens.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We appreciate your feedback and want to work with you to enhance your listening journey. If you're encountering static noises, we recommend checking for the latest software updates for both your Galaxy Buds3 Pro and your connected device. Keeping your devices updated ensures you benefit from the latest improvements and features. Additionally, a simple restart can do wonders—just power off your earbuds and turn them back on. If that doesn’t do the trick, performing a reset can help refresh the earbuds and resolve any lingering performance concerns. If you need any further guidance on any of these steps, please check out the link attached. Your listening experience is important to us, and we're here to help you enjoy every moment with your Galaxy Buds3 Pro! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01211003/#:~:text=If%20you%27re%20experiencing%20static,help%20clear%20any%20minor%20problems.
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Slight upgrade, defective product.
on October 9, 2024
Posted by: Anonymous
from Long Beach, CA
Expertise:Intermediate
Verified Purchase:Yes
They are a slight upgrade from the galaxy 2 buds, but mine seems to be a little defective so maybe other users have better things to share.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 14, 2024
Hello Adam Townsend, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you found these to be an improvement over prior generations of earbuds, and we would love nothing more than to help you troubleshoot any frustration you may be experiencing with your device. Without knowing the specifics of your experience, we have provided links to the full device manual and Samsung Support Team. These resources can help you resolve any experience that may be causing frustration and have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality Buds
on October 9, 2024
Posted by: Kyle
Expertise:Intermediate
Verified Purchase:Yes
Quality earpieces providing quality sound! They fit comfortably in the ear and they even come with different sized ear pieces, just in case the default size is too large/small. Controls are responsive and easy to remember, but it would have been nice to get a quick printout of what said controls were in the box.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sound to get lost in
on October 9, 2024
Posted by: Ike91f
[This review was collected as part of a promotion.] Unbelievable sound quality, the 360 and the ability to change eq levels! I just can't get over the deep clear sound you get no matter what kind of music or movie. The noise cancelation on top of the sound is like the icing on the cake. I know some reviews complained about putting the buds in the case. Just like anything new, you will master it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Lightyears Ahead!!!
on October 9, 2024
Posted by: Gavin Gregory
from New York City
Expertise:Intermediate
Verified Purchase:Yes
I'm shocked at how amazing these sound! I thought nothing could top my first gen buds but this is truly a few light years ahead. The noise cancelation is out of this world. I always skip a generation as i was so satisfied with my older pair. Glad i got these.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I finally understand...
on October 9, 2024
Posted by: Doubled7227
[This review was collected as part of a promotion.] I wondered what was so great about the little stem. Well it's the added features that makes it worth it. Something fulfilling about that clicking feel.
Still needs to work on the adaptive ambient sound but I love how comfortable they are.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 22, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro! It's great to see that you are happy with your buds so far, especially the new design. The Galaxy Buds3 Pro feature customizable touch controls that enhance user convenience. These intuitive controls allow users to perform various functions such as pausing music, skipping tracks, and accepting calls with ease. The personalization aspect ensures that each user can tailor the controls to their preferences, making the listening experience more user-friendly and efficient. We noticed you may have some concerns regarding the ambient mode. We would love to gather some additional information about this so that we can ensure everything is functioning properly. Please reach out to us at Samsung Support so that we can look into this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
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