Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Don't buy, too buggy, major disappointment
on June 21, 2025
Posted by: Machap
from Mississippi
Expertise:Expert
They sound great, when they work. Software is buggy, and loses connection randomly, or if on a call for more than a couple of minutes, the microphone starts to fail and the person I'm calling tells me I sound like a robot. The right bud rarely charges over 35% and I've only had them a few months. Don't purchase. Galaxy buds2 pro were much better product even if they fell out on the plane a few times when I would lean over.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, June 24, 2025
Thanks for sharing your honest feedback on the Galaxy Buds3 Pro, Machap. We love to see that you enjoyed your Galaxy Buds2 Pro but we want you to have an even better experience with your Buds3 Pro. We've compiled some some resources in the links attached that should help address all of your concerns. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001314/ (Battery life)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/ (Charging)
https://www.samsung.com/us/support/answer/ANS10001321/ (Optimize sound)
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (connection)
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https://www.samsung.com/us/support/answer/ANS10001314/ (Battery life)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/ (Charging)
https://www.samsung.com/us/support/answer/ANS10001321/ (Optimize sound)
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (connection)
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome NC
on June 22, 2025
Posted by: CalKeewee
[This review was collected as part of a promotion.] When you put both ear buds in it's crazy how the Galaxy AI works on the noise cancelling and everything gets very quiet. Perfect for flights
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and fit with 1 flaw
on June 22, 2025
Posted by: VanguardWraith
[This review was collected as part of a promotion.] I decided to pair my new Galaxy S25 Ultra with a new set of Galaxy Buds Pro3.
Wow. I haven't used Samsung Buds since the Samsung Live bean shaped Buds. I like those but these are amazing.
The sound quality is top not. The noise canceling is better than my Sony XM4s and the fit is superb. I can't even feel them.
Controls are intuitive and I love the design of them.
But these Buds have 1 fatal flaw - removing the tips. I watched the video but ended up tearing 1 of the medium ear tips.
The reason I was removing them was to change to the small ones provided.
But it is truly difficult and a poor design. I think Samsung can improve on this design in the next iteration. Seeing that I will only do this once, I won't deduct a star.
This isn't just me, there are lots of people online saying the same thing.
Other than that, they are great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy buds 3 pro
on June 22, 2025
Posted by: MrRomeo
[This review was collected as part of a promotion.] Earbuds earbuds are really cool.When you put them on noise-canceling really works.You can't hear anything in background.Also when watching movies it feels like you're there ten out of ten
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bud3 Pro Review
on June 23, 2025
Posted by: Acharya
[This review was collected as part of a promotion.] The Bud3 Pro are phenomenal. It's nouce cancellation and ambient sound is great. Connectivity to multiple devices works seamlessly without any issue. Using Galaxy AI through voice commands is a big plus too.
10/10 Would recommend
Value
5
Response from Samsung USBy R&R Team, June 23, 2025
Thank you so much for your fantastic review of the Galaxy Buds3 Pro, Acharya! We’re so elated to see that you're enjoying the phenomenal noise cancellation and ambient sound features! It’s great that you find the seamless connectivity to multiple devices valuable as well and that using Galaxy AI through voice commands truly enhances your experience. Your 10 out of 10 rating means a lot to us and inspires our team to keep bringing you the best. If you ever need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Solid Ear Buds
on June 25, 2025
Posted by: Samthesamsunglover
[This review was collected as part of a promotion.] I read the reviews about them not fitting and at first I worried about them falling out or uncomfortability. However, once I found the right size tips, which were the ones I was not expecting to be "my fit" they have been great. I run in them and they stay in! The Galaxy AI use of the adaptive and noice cancelling mode is excellent.
Sound quality is excellent too. Music and podcasts come out great.
My only issue is that the seamless transition between my Galaxy Book Pro and my phone is not seamless and I still have connection issues. Sometimes they will not connect right away to my computer or there will be audio or mic issues. I hope they fix this software issue soon because it leads to too many annoyances given how much they are.
Overall a good product and would highly recommend.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great quality however short battery life.
on June 25, 2025
Posted by: Dallasian
[This review was collected as part of a promotion.] Great product with great sound quality. Phone calls are crystal clear. However battery life is little disappointing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Pass on these
on June 25, 2025
Posted by: Totoro
The look of the headphones are nice. But it does not last long. Its suppose to last at least 6 hours. Tje headphones and case are fully charge. When I start work at 8am, I listened to music and then around 10:30am, I would call my partner or mom to talk on the phone for about 20 to 30 minutes. And then by 11:30am, I have to recharge the headphones before my lunch break.
Sometimes when the headphones are charging, it would only charge one side (mostly right side) and then charge the other side. So then I have to take out the right one to let the left one to charge.
Even when I use both of them at the same time, one of them runs out of battery faster. Idk.
If you're paying this much for headphones. Please make it last longer like 10 hours with listening and talking on the phone. I dont even use the special features. I miss my galaxy buds 3. Those were amazing and lasted forever without having to charge once while im at work.
Sometimes when the headphones are charging, it would only charge one side (mostly right side) and then charge the other side. So then I have to take out the right one to let the left one to charge.
Even when I use both of them at the same time, one of them runs out of battery faster. Idk.
If you're paying this much for headphones. Please make it last longer like 10 hours with listening and talking on the phone. I dont even use the special features. I miss my galaxy buds 3. Those were amazing and lasted forever without having to charge once while im at work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, June 25, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Totoro. We really appreciate your insights as we continue to make improvements and changes. We love to see that you had a great experience with your Galaxy Buds3! To ensure you have an equally enjoyable experience with your Galaxy Buds3 Pro. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. To conserve battery power and ensure they last when you need them, make sure to store the earbuds in the charging case with the cover closed when not in use, adjust the notification settings through the Galaxy Wearable app on your connected phone, and if using iOS, modify the notification settings in the Galaxy Buds app. We hope these tips enhance your experience! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US