Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,443 Reviews)
Rating breakdown 13,443 reviews
5 Stars
9,179
4 Stars
2,194
3 Stars
951
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Superb
on September 30, 2024
Posted by: AniaB
from NJ
Expertise:Intermediate
Outstanding..sound is better than Boss...recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Zevas
Expertise:Expert
Verified Purchase:Yes
Honestly I'm disappointed. I liked my pro 2s better. The sound quality is nothing new, the noise cancelation is worse, and the button click on the bottom part is horrendous and constantly makes the bud come out of the ear. Not worth the upgrade.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Zevas, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you have the best experience possible with your device and troubleshoot any frustration you are experiencing. We have provided links to help you with the fit, and ANC feature of your earbuds. We also recommend using the Samsung Wearables App to increase the ANC setting on the sliding scale, and performing a fit test with your earbuds in your ears. We have also provided links to the full device manual and the Samsung Support Team to help you with different controls options. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Josh
from Charlotte, NC
Expertise:Intermediate
Verified Purchase:Yes
The audio quality is solid from both ends. I think they sound better than my OG Pros, especially the microphones. That said, I liked the fit and overall look of the Pros more than these. They don't stay in my ears well. I tried all three provided silicone cushions and none will keep them in my ears. The cushions are also very flimsy. Two of them tore easily when removing them. The touch controls are a little odd too but they work. They probably only bother me because I must constantly adjust them / push them back in my ears which will inevitably pause my music. Would prefer black and a better fit. Hopefully I can find some third-party ear cushions and salvage them.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Josh, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important an ideal fit of your device is to your continued usage and enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Andrew
Expertise:Expert
Verified Purchase:Yes
Love the sound quality and noise cancelation, also very comfortable!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: moeliscious
from Brooklyn,ny
Expertise:Beginner
Verified Purchase:Yes
Excellent headphones, noise cancellation is phenomenal and great sound
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mikedallastx
from Dallas.Texas
Expertise:Intermediate
Verified Purchase:Yes
The sounds is amazing, the looks is flawless. Totally sleek design, it's like something out of the future. And when it's turned up, you really feel the music. I could listen to it all day long. It's absolutely perfect.
.
.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Cetral KY
Expertise:Intermediate
Verified Purchase:Yes
Nice upgrade from the original buds pro. Improved design and the sound quality is great. I always participate in the trade in programs and love them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Pancho
from Austin, tx
Expertise:Intermediate
Verified Purchase:Yes
They keep falling off. I have tried every way to keep them on but they keep falling off easily. The sound is good but i havent been able to really enjoy them because i have to stay still so they wont fall off.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Pancho, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds are to you every day, and we would love to help you troubleshoot this matter. We have provided a link to an article to help you find the ideal placement of your earbuds, and recommend following up with a fit test performed in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have questions or continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US