Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,443 Reviews)
Rating breakdown 13,443 reviews
5 Stars
9,179
4 Stars
2,194
3 Stars
951
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Good design but battery life a big concern.
on September 30, 2024
Posted by: kxc0005
from Houston, TX
Expertise:Intermediate
Purchased them at the debut time. Did not wear them much because they are my secondary earbuds. I wore them ~10 times. The right bud, just drains battery to 0% within minutes. Opened a case with Samsung, where they emailed me repair shops within my zip code, but none of these shops repairs them. I was turned down 3x. Very disappointing on both counts.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hi there Kxc0005, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended. We have provided a link to the Samsung Support Team to offer additional repair options to you at your convenience through chat. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Jamaica NY
Expertise:Intermediate
Verified Purchase:Yes
Love the quality of the sound and the way the feel. I worked out today with them on and never slipped out or anything
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: SunflowerZebra
from Brooklyn, NY
Expertise:Expert
Verified Purchase:Yes
I was so excited to get these buds due to the features. Unfortunately, in under a week of having them one of the buds died. Right now, I'm having a difficult time trying to get them repaired or replaced.
Response from Samsung USBy Social Commerce, October 8, 2024
Hey SunflowerZebra, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not meeting your expectations and now needs to be repaired. We have provided a link to the Samsung Support Team to review all options available to resolve this matter with you directly through chat. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: james
from Arizona
Verified Purchase:Yes
this are everything they say they are. amazing ear buds
Written by a customer while visiting Samsung US
Posted by: Woodmaster
Expertise:Intermediate
Verified Purchase:Yes
They fit great, exceptional sound quality, and love the feature that automatically adjusts the volume when I speak. My only downside is the battery life but I have not owned them long enough to condition the battery just yet and I'm getting about 7 hours out of them on one charge. Highly recommend!
Written by a customer while visiting Samsung US
Posted by: doomrules90
from Cleveland, Ohio
Expertise:Intermediate
Verified Purchase:Yes
The noise cancellation is excellent. However, the buds keep popping out of my ear when I eat or talk on the phone. I love the volume control feature on the wings.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, January 25, 2025
Hey Doomrules90! Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re thrilled you enjoy the excellent noise cancellation feature, which immerses you in your music and calls. We understand that finding the perfect fit is critical, especially during activities like eating or talking on the phone. Consider trying the different ear tip sizes included in the package to enhance comfort and stability. You can also run a fit test using the Wearable app. We want you to have the best experience possible. We're also glad you love the volume control feature on the wings! It's designed to keep you in control without needing to reach for your device, so you can enjoy your audio without interruptions. If you have any other feedback or need further assistance, please don't hesitate to reach out to us at Samsung Support. Your satisfaction is our priority!
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Written by a customer while visiting Samsung US
Posted by: Shaun W
from Long Beach, CA
Expertise:Intermediate
Verified Purchase:Yes
I love how much more power I get out of these over the Buds 2 Pro. I think fine tuning the settings is more responsive with this pair and they're also a better fit for my ears. Another plus is the pinch and slide mechanics for music control, way easier to use and more responsive as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Maksim
from San Francisco, CA
Expertise:Expert
Verified Purchase:Yes
Easy to use. No more accidental or extra touch with wet fingers. Microphone is better than Buds 2 Pro but still not great. It feels like a few feet away from phone.
Very good noise cancelation. But I hear hight pitched sound I nothing play.
Very good noise cancelation. But I hear hight pitched sound I nothing play.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US