Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,444 Reviews)
Rating breakdown 13,444 reviews
5 Stars
9,180
4 Stars
2,194
3 Stars
951
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Trey
from Arizona
Expertise:Expert
Verified Purchase:Yes
feel cheap, a bit uncomfortable, okay sound quality.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 7, 2024
Hey Trey, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important it is to feel that you have chosen a device you can love every day. We have provided a link to the full device manual to help you adjust any features and settings to align to your preferences and maximize your experience. WE have also provided a link to the Samsung Support Team if you have any questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: 247jedi
from USA
Expertise:Expert
Verified Purchase:Yes
Initially I thought the buds were the greatest thing since sliced bread. Vastly superior to my ProBuds 2 because they don't fall out of my ears, but lately there are issues with connectivity. They used to switch between devices seamlessly. Not anymore.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 7, 2024
Hey there 247jedi, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not functioning as intended or expected. We have provided links to a few articles to help you troubleshoot the connection of your device and the Smart Switch functionality. We have also provided a link to the Samsung Support Team continues and you would like additional assistance or have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Miller
Verified Purchase:Yes
amazing sound and anc they have a nice fit as well
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dano
Verified Purchase:Yes
Amazing ear buds. Best I have ever owned, compared to other highly priced
Written by a customer while visiting Samsung US
Posted by: Rahul
from California
Expertise:Expert
Verified Purchase:Yes
The solution functions effectively and garnered my approval, resulting in a state of considerable elation. I express my enduring gratitude.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great sound and features, quality could improve.
on September 28, 2024
Posted by: Nano2103
from San Juan, Texas
Expertise:Intermediate
I bought this ones as a bundle with my new Samsung galaxy s24 ultra. I received them yesterday September 27th and test them and here is what I think.
Pros-
The noise cancelation feature is amazing, works way better than my Buds pro, also the adaptive and other features work amazingly and way better than the Buds pro.
The noise cancelation feature is amazing, works way better than my Buds pro, also the adaptive and other features work amazingly and way better than the Buds pro.
The Sound is amazing, has a good kick and focuses well on all frequencies emphasizing each song to the lowest to the highest note. Also it is easy to custom the bass, treble mids etc.
Charge- after about 2 hours of use they barely drained about 10% charge which is impressive compared to my Buds pro which for the same amount of time drain about 30%
Cons- Buds and Case quality
The quality of the material feels cheap and fragile, the color and design are great but they feel cheap and easy to break, the Buds+ or Buds Pro have a better feel.
The quality of the material feels cheap and fragile, the color and design are great but they feel cheap and easy to break, the Buds+ or Buds Pro have a better feel.
No extra cushions are provided for adaptability whe it comes to a more comfortable pad for different ear canal sizes. They only come with 1 set of cushions which are the ones already on the Buds but they felt a little too big to me and hunted a little.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 7, 2024
Hi there Nano2103, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the battery life and overall functionality of your new earbuds. The additional ear tips should have been included in a larger and smaller size in the small cardboard box that was in the larger original packaging. If this has not been your experience, we have provided a link to the Samsung Support Team to offer additional assistance to you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great ANC, Comfort, Features
on September 28, 2024
Posted by: kimba
Expertise:Intermediate
Best buds I've owned. I have the Jabra 7 Elite and the Bose Quite Comfort Ultra. Honestly, these buds have the best sound quality and noise cancelling. I love the design, the magnetic hold in the case, the features and the comfort, I wear them all day for meeting days and never have problems.
It took a little adjusting to find the best fit for true ANC. Once I found it, I was very impressed!
I just wish Samsung had replacement tips.
I just wish Samsung had replacement tips.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds Ever
on September 28, 2024
Posted by: Jdomi
from Pennsylvania. USA
Expertise:Expert
I have them for 2 days now, and WOW, this Earbuds are amazing, the clarity of the sound is impressive. I also had trouble finding a good Earbuds for the Gym because they always fall off but not with this one. I'll recommend this 100% to everyone. Great job Samsung, best Earbuds ever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US