Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jeremy
Verified Purchase:Yes
The sound quality of these ear buds are undescribable in a phrase it's more like an emotion. All of the positive emotions mixed with a lil melancholy and that's a great thing. I do get some feedback from them in the form of loud squelches, but only on the Ambient aware mode I don't know why that is but hopefully I'll figure it out.
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jeremy! We’re excited to see that the sound quality has evoked such deep emotions for you. With our Enhanced 2-way speaker system and Dual Amplifier technology, every note is delivered with clear precision, achieving an impressive 24bit/96kHz audio quality. Regarding the loud squelches you're experiencing in Ambient Aware mode, this can sometimes happen when the microphones pick up sound from the speakers if the buds are touched. This creates a feedback loop that results in the high-pitched noise. We understand how that can be distracting, and we hope this information helps. With 360 Audio, you can enjoy an immersive sound experience that adapts to your head movements, and our Super Wideband Call technology ensures crystal-clear conversations. If you have any questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Great Features, just not durable
on May 20, 2025
Posted by: Arturo E
from Arlington TX
Expertise:Intermediate
The earbuds 3 pro are great, but not great for active people. I love the quality, sound, and fit of the buds pro 3. However, I am tough on them. I take them biking, running, and to the gym. I've had a few rides where I hit a jump and have fallen. Probably landed on the case. I've had a few runs, when it starts raining on me. After a few tough exercise sessions, the buds slowly stopped working.
Then their support is terrible. Asking me to try all these things before they could help me. I've been on the chat with them for over an hour with no results.
Loved the devices, but just not durable.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R Team, May 20, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, Arturo. It’s great to see that you appreciate the sound quality and fit! We understand how important durability is for an active lifestyle, especially when you're biking, running, and working out. It sounds like you've already tried some troubleshooting steps, and we’d love to help you further. Keep in mind that Samsung offers a 12-month limited warranty for any manufacturer defects. You can also consider Samsung Care+ for additional coverage and support on eligible devices. We urge you to reach out to us at Samsung Support so we can assist you and ensure your earbuds are performing at their best. Your experience matters to us, and we're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Matt
Verified Purchase:Yes
These are pretty nice and functionality related great. My issue is ever since I've had them they consistently smell like burnt plastic. Even after I've cleaned they and the case. The smell doesn't go away. I've read online that im not the only person with this issue. I've contacted Samsung and a ticket was submitted, I've yet to hear from anyone.
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Matt. We’re glad to see you appreciate their functionality, but we understand how concerning the burnt plastic smell can be. This odor may be related to the materials used in the earbuds, particularly when they are connected via Bluetooth or while charging. If this smell is troubling, we recommend having the earbuds evaluated by an authorized service technician to ensure everything is functioning properly. Additionally, if the earbuds ever become hot to the touch, please reach out to us at Samsung Support so that we can help you get service as soon as possible for your safety. We're committed to ensuring you have the best experience, so don’t hesitate to reach out to us. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Drewski
from Rochester NY
Expertise:Expert
Verified Purchase:Yes
The squeezing controls and sliding my finger on the side to control the volume is really amazing! The sound sounds better than the Galaxy Buds 2 pro! They feel very light and so easy to use!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for your feedback, Drewski! We’re more than happy to see that you love the pinch controls and volume adjustments on the Galaxy Buds3 Pro. With features like Adaptive Sound and 360 Audio, the sound quality truly stands out. Plus, their lightweight design makes them perfect for all-day wear. If you have any questions or need tips, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Battery Life Blows!!!!!
on May 25, 2025
Posted by: Big Dog
I see that I’m not the only one having the battery life issue. I just got back from a trip and had these on a plane and after maybe 2 and a half hours they died on me after being charged to 100% and with ANC off. I always keep them in the case when not in use and when I connect them to my Samsung S25 Ultra they say 100%. I purposely turned off ANC just to see if that was eating up battery life. I maybe got 3 hours (and that’s being very generous) before they died on me and I had to put them back into the case for charging. Not even close to the 6 to 7 hours Samsung states it should last with ANC off.
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We hate to see that your recent trip didn't provide the battery performance you were hoping for. The Buds3 Pro is designed to deliver up to 26 hours of playtime per charge and can extend to up to 30 hours when using a fully charged case, allowing for an enjoyable listening experience on the go. To help maximize performance, we recommend keeping both your earbuds and connected devices updated with the latest software. These updates can help enhance functionality and battery management. If this continues to be your experience after doing so, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy. Not worth the price!
on May 26, 2025
Posted by: Lana
from Simi Valley, California
Expertise:Expert
-Feels cheap. I feel like they are going to break apart if I drop them.
-Dosn't stay in my ears, even with the different sized pieces.
-Inconvenient "touch/button", I miss just simply tapping the headphone to activate commands.
-Poor battery life, haven't had it for more than 6 months, the case and headphone battery life is horrible.
-Doesn't block all noise. Even after adjusting settings, odd high pitch noises come through into my ears and it drives me insane.
-"copycat look" of airpods. They look like knock offs of airpods and the "arms" get in the way.
I will be trading these in the moment they are paid off...
-Dosn't stay in my ears, even with the different sized pieces.
-Inconvenient "touch/button", I miss just simply tapping the headphone to activate commands.
-Poor battery life, haven't had it for more than 6 months, the case and headphone battery life is horrible.
-Doesn't block all noise. Even after adjusting settings, odd high pitch noises come through into my ears and it drives me insane.
-"copycat look" of airpods. They look like knock offs of airpods and the "arms" get in the way.
I will be trading these in the moment they are paid off...
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 28, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Lana. We see that you have some concerns, and we're here to help. The Buds3 Pro and charging case are made from polycarbonate material, which provides durability while maintaining a sleek finish. If you are concerned about fit, we recommend trying different ear tip sizes to find the most secure and comfortable option. Adjusting the earbuds by rotating them slightly can also help improve stability. For touch controls, the Buds3 Pro uses pinch and swipe gestures instead of traditional tapping. Pinching the earbuds allows you to play or pause music, answer or end calls, and activate preset features while swiping adjusts the volume. Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. To optimize battery performance, ensure the earbuds are fully charged and stored in the case when not in use. If charging concerns arise, we advise cleaning the charging contacts to prevent deterioration and ensure the case is sufficiently charged. Your feedback is valuable, and we appreciate you sharing your experience! If you need further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Other Fish In The Sea
on May 27, 2025
Posted by: Gabe
from Chicago
Oh well samsung... can't deal with your buds anymore. I spend so much time taking my buds in and out of the charging case, just to get them to start charging. It is not a dirty connection, I have cleaning everything so meticulously. I restarted them 100x and no difference.
There is also the problem with people not being able to hear me when I have my left bud in... same thing happened to the buds 2 pro I had. Sorry but for a high-end ear bud, this product falls short.
The controls on this product are good. Its the only reason it didnt get 1 star.
There is also the problem with people not being able to hear me when I have my left bud in... same thing happened to the buds 2 pro I had. Sorry but for a high-end ear bud, this product falls short.
The controls on this product are good. Its the only reason it didnt get 1 star.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Gabe. Your feedback is always appreciated. If the buds are not charging properly, we do recommend checking the charging contacts for any sweat or liquid, as corrosion can affect charging performance. If charging continues to be inconsistent, restarting the earbuds by placing them in the charging case and pressing the Connect button for more than 3 seconds may help. For your concern about the call clarity with the left earbud, ensuring the earbuds are positioned correctly in your ears can improve microphone performance. The Buds3 Pro features multiple microphones to enhance voice pickup, but proper fit is crucial for the best functionality. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Great sound, zero features.
on May 28, 2025
Posted by: Lamontagnejc
Expertise:Expert
Great sound, great battery. However, the touch controls are essentially useless. False inputs or no response. There's no in between. I bought these bc I love the led feature on them. I think it looks great. It has literally never worked. I've done tutorials, followed instructions, troubleshoot. They just don't work. Why it isn't a setting in the wearable app is beyond me, but it ruins these for me.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, May 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Lamontagnejc. We hate to see that you've had some challenges with the pinch and swipe controls. Cleaning the contacts where the pinch controls are can significantly enhance their responsiveness. Additionally, resetting your buds through the wearable app may help with the touch controls and the LED feature. Samsung provides a 12-month limited warranty for manufacturer defects, and you can also add Samsung Care+ for extra protection and support. If this persists, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US