Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,904 Reviews)
Open Ratings Snapshot
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product. 
(
3,489 out of 4,497
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Love my new galaxy buds pro 3
on May 4, 2025
Posted by: Lisa I
from Jim Thorpe PA
Expertise:Intermediate
Verified Purchase:Yes
I love the new galaxy buds pro 3. It was an adjustment from the pro 2s, but they sound great!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lisa! We're elated that you love them and appreciate your adjustment period from the Buds2 Pro. The enhanced sound quality is one of the standout features we aimed for, and it’s fantastic that it’s resonating with you. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome!
on May 5, 2025
Posted by: Abductednightly
from Topeka, KS
Expertise:Intermediate
These things rock! I've owned the Buds 2 and Buds 2 Pro...loved both...but these are really cool! I don't know how they make these stay in your ear so well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your fantastic review! It's wonderful to see that you enjoyed the Buds2 and Buds2 Pro, and we’re glad you’re excited about the Galaxy Buds3 Pro. We put a lot of effort into designing them for a secure fit, so it’s great to know they stay in your ears so well. In addition to the comfort, we believe you’ll love the enhanced sound quality and features like Active Noise Cancellation and Ambient Mode, which can really elevate your listening experience. We can’t wait for you to explore everything they have to offer. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Decent buds, not for noise cancelling.
on May 6, 2025
Posted by: DGood
from Lebanon, PA
Expertise:Intermediate
Verified Purchase:Yes
The fit is good, the battery is great. The noise cancelling is terrible.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro! We're delighted to see that you’re enjoying the fit and battery life. We understand that having the best noise cancelling experience can enhance your listening enjoyment. For tips to optimize the noise control feature, please check out our guide at the link below. It has useful suggestions to help you get the most out of your Buds3 Pro. We truly value your input and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, please reach out to us at Samsung Suppoort. -Kelvin
https://www.samsung.com/sg/support/mobile-devices/what-to-do-when-my-galaxy-buds-pro-noise-control-feature-is-not-working-properly/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent sound . The best way to communicate.
on May 6, 2025
Posted by: Robertg
from New jersey
Expertise:Beginner
Verified Purchase:Yes
Perfect design all around , very impressive. Ï am always satisfied with my samsung products.
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for your fantastic review of the Galaxy Buds3 Pro, Robert! It’s great to see that you’re impressed with the design. We believe that sound quality is just as important, which is why we’ve integrated our Samsung Seamless Codec. This technology ensures that you retain ultra high-quality audio all the way from the recording studio to your earbuds, preserving the stunning, studio-like sound. You’re able to experience intricate details in your music just as the artists intended. We’re thrilled that you’re satisfied with your Samsung products! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
High Quality
on May 14, 2025
Posted by: Jeff
from NJ
Expertise:Intermediate
Verified Purchase:Yes
High quality sound and noise cancellation. Comfortable fit that stays in my ear.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 14, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jeff! We love to see that you're enjoying the exceptional sound quality and the comfortable, secure fit. With our Adaptive Noise Control, you have the power to eliminate distractions like traffic, allowing you to fully immerse yourself in your audio. The perfect harmony of Active Noise Cancellation and Ambient sound means you can focus on what you love most, whether it’s your favorite music, podcasts, or just talking on the phone. We hope you continue to love your Buds3 Pro. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds 3 pro
on May 14, 2025
Posted by: Reese932
Great headphones for sound quality and noise canceling. But by far the worst Samsung product I own. I had bought a total of three buds 3 and 2 bud 3 pro each pair has the same issue will only charge when they want to. After owning 3 I dont think is a coincidence anymore
Features
5 out of 5
5
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Reese! We're thrilled see you enjoy the sound quality and noise cancellation. It’s important to us that you can fully enjoy your earbuds. To enhance your experience, you might want to check the charging contacts inside the case to ensure they are clean, as dirt can sometimes affect the connection. Resetting your Galaxy Buds3 Pro through the Galaxy Wearable app can refresh their performance as well. Keeping your earbuds’ firmware up to date is another great way to ensure optimal functionality, so be sure to check for updates in the Galaxy Wearable app. Additionally, using the original charging cable and adapter and ensuring that the case has enough battery can further support a better charging experience. If you need more assistance, feel free to reach out to us at Samsung Support for personalized help. We appreciate your feedback and hope these suggestions enhance your enjoyment of your Galaxy Buds! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Won't stay in my ears.
on May 15, 2025
Posted by: Clint G
from Knoxville tennessee
Expertise:Intermediate
Verified Purchase:Yes
I like them but they won't stay in my ears. I have changed out the ear pieces still won't help. If I could send them back I would.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Clint! We’re glad to see that you like them, but we understand that getting the right fit is essential. Have you tried the Fit Test feature? It helps you find the perfect ear tip for a secure and comfortable fit. A proper seal can enhance both sound quality and stability. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh - About destroyed my eardrum
on May 16, 2025
Posted by: Sully
Verified Purchase:Yes
I accidentally dropped the right earbud from about 2 feet, and it immediately started emitting a high-pitched ringing sound — loud enough that I was genuinely worried it might damage my eardrum. After checking Reddit, I found that others have had similar issues. Thankfully, after about 20 minutes of gently shaking the earbud, the ringing stopped and it returned to normal. Since then, both earbuds have worked fine, and the sound quality is actually pretty good. But that initial issue definitely shook my confidence in the build quality.
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Sully. We're glad to see that after some gentle shaking, the matter resolved itself, and both earbuds are working well. Regarding the loud ringing sound you encountered, this can sometimes happen due to microphone feedback, especially when using Active Noise Cancelling (ANC), Adaptive, or Ambient Sound modes. When the microphone picks up sound from the speaker, it can create a feedback loop, resulting in that high-pitched noise you experienced. This could be triggered if the sub-microphone on the outer edge of the earbuds is touched or covered while adjusting them or putting them in. We appreciate your feedback, as it helps us understand and improve our products. If you have any more questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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