Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,904 Reviews)
Open Ratings Snapshot
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product. 
(
3,489 out of 4,497
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Sounds great. But not water protected
on April 30, 2025
Posted by: Steponup
from Minnesota
Expertise:Intermediate
I bought them on Christmas i was working out side in the rain and it damaged the ear buds. They don't cover that for warranty.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 1, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We hate to hear about the damage caused by working in the rain. The Buds3 Pro has an IP57 water resistance rating. It's important to note that while our warranty covers manufacturing defects in material and workmanship for 12 months, it unfortunately doesn’t cover damage from external factors like water exposure. To help safeguard your devices in the future, we highly recommend considering Samsung Care+. This service offers extended protection and extra support for eligible devices, which you can enroll in during your purchase or within 60 days afterward. We appreciate your feedback and hope to see you enjoying your Galaxy Buds3 Pro again soon! If you have any questions, please be sure to reach out to us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Headphones buds 3 pro
on April 30, 2025
Posted by: Oleh
from Illinois
Verified Purchase:Yes
I liked the headphones for their simplicity and comfort.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 1, 2025
Thank you for sharing your thoughts with us, Oleh! We’re elated to see that you appreciate the simplicity and comfort of the Galaxy Buds3 Pro. They truly have a refreshed look that adds to their appeal. Designed for true audio lovers, these buds feature a comfortable, new shape and improved hardware that delivers an impressive sound. You’ll experience high-resolution audio like never before! Plus, with our advanced Wind Shield technology and intuitive controls like Swipe and Pinch, enjoying your music has never been easier. We’re glad you’re enjoying them! If you ever have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
malfunction
on May 1, 2025
Posted by: Mario
Verified Purchase:Yes
They came out with errors, sometimes they don't charge or connect to my Samsung 24 Ultra
Response from Samsung USBy R&R Team, May 2, 2025
Hey Mario! We appreciate you sharing your experience with the Galaxy Buds3 Pro. It's great to hear your thoughts, and we appreciate you reaching out. The Galaxy Buds3 Pro are designed to deliver a seamless audio experience, and we want you to get the most out of them. You can start by checking the charging case to ensure it’s clean and free of debris, as sometimes dirt can disrupt the connection. For a fresh start with your earbuds, try resetting them. On the Galaxy Wearable screen of your mobile device, and tap Earbuds settings and then Reset. Also, make sure the earbuds have the latest firmware updates. You can check this through the Galaxy Wearable app, as keeping everything updated can enhance overall performance. If you're experiencing challenges with your Samsung 24Ultra, toggling Bluetooth off and on again can sometimes help, or you could forget the device in your Bluetooth settings and re-pair it for better connectivity. We want you to fully enjoy the premium sound quality the Galaxy Buds3 Pro deliver. Please let us know if these steps help or if you need any further assistance, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
One of the best pair of buds I've ever owned
on May 1, 2025
Posted by: Captain Awesome
from Ohio
Verified Purchase:Yes
These buds are amazing! Easy to pair up, the tips were easy to change our Mt as well. I would like to see something like a pair of buds that wrap around your ears in the future
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 2, 2025
Thanks for your fantastic review of the Galaxy Buds3 Pro, Captain Awesome! We're glad you found them easy to pair and enjoyed the customizable tips. Your idea about ear-wrapping designs is interesting! We’re proud of their 53mAh battery life and IP57 water resistance, perfect for any environment. With features like Active Noise Cancelling, Adaptive Sound, Ambient Sound, and immersive 360 audio, we aim to enhance your listening experience. Thanks again for your feedback! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds yet
on May 2, 2025
Posted by: Daddy0
from Cleveland
Expertise:Intermediate
Verified Purchase:Yes
Great fit and sound. I like the new form factor, makes putting them in the charger easier and the LED lights on the side are a nice touch
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 2, 2025
Thank you for your thoughtful review! We’re thrilled to see you’re enjoying your experience with the Galaxy Buds3 Pro. The redesigned shape really does provide the snug fit that enhances your comfort for immersive listening. We're also glad you like the Blade Lights. They are designed not only to look great but also to elevate your listening experience. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on May 3, 2025
Posted by: Tiny
from Belmont, NC
Expertise:Expert
Verified Purchase:Yes
Wonderful product, very sleek and comfortable. Definitely a great buy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for your wonderful review, Tiny! We’re so glad to see that you find the Galaxy Buds3 Pro sleek and comfortable. Our new design is specifically engineered for optimal sound quality, featuring small, angled heads that enhance the fit while providing an immersive audio experience. The unique Blade Lights not only add a stylish touch but also let you express your personality. Plus, the sleek case with a transparent cover and its elegant curved shape ensures that your Buds are not only easy to carry but also come equipped with USB-C and wireless charging capabilities for your convenience. We hope you continue to have the best experience with the Buds3 Pro. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Earbuds
on May 3, 2025
Posted by: Clint
from Washington
Expertise:Expert
Verified Purchase:Yes
Great looking earbuds. Fit on my ears and stay in place well. Easy to use and nice case. They are a little challenging to twist with your fingers to get into the case. The noise cancellation works quite well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 6, 2025
Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Clint. It’s great to see that you appreciate the fit and design, as we focus on creating earbuds that are both comfortable and stylish. We value your feedback regarding the twisting of the buds so that you can put them in the case. It’s always helpful to know how we can improve. We’re glad the noise cancellation is working well for you. Once again, we appreciate your feedback and hope to hear more from you in the future. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound and call quality
on May 3, 2025
Posted by: Carl
from Boston, MA
Expertise:Expert
I honestly love these. I walk and talk on the phone a lot and have been searching for buds that don't suck in wind. I can be out in a thunderstorm and the person I'm talking to doesn't even realize I left the house. It's amazing. That was my main reason for buying them but I was pleasantly surprised by the awesome sound quality and great fit. I didn't plan to use them for workouts but I do anyway because the music sounds so good.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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