Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,449 Reviews)
Rating breakdown 13,449 reviews
5 Stars
9,183
4 Stars
2,196
3 Stars
951
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: unhappy
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
Within 2 weeks the left ear bud stopped charging unless you apply pressure to the bud when in the case. The same thing happened to the other set of buds but with the left bud. Really disappointed as when you look online many people are having the same issue.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 23, 2024
Hi there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you resolve this experience with the battery of your earbuds. We have provided a link to an article to help you with the battery settings, and another to a link to reset your earbuds back to original settings. We have lastly shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Brisa
from NWA
Expertise:Expert
Verified Purchase:Yes
The ear buds are too big and even when changing to smaller ones they still fall off very easy.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 23, 2024
Hello Brisa, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds are toyou every day, and we would love to help you get the ideal fit with your earbuds for prolonged wear and usage. We have provided a link to an article to help you with the placement and fit of your earbuds. We also recommend performing a fit test with your earbuds when connected to the Samsung Wearables App. We haev lastly shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Erica
from Fort Worth, TX
Expertise:Intermediate
Verified Purchase:Yes
They are pretty good earbuds my only complaint is that they fall out after a while. So far I have not had a bad experience.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: CJNP
from MA
Expertise:Expert
Verified Purchase:Yes
Substantially better than Buds 2 Pro and finally reflective of Samsung top tier quality. Exceeded expectations in many ways. Only complaint was that the case scratches very easily, but any case will scratch if not protected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Slickymoxy
from Miami, Florida
Expertise:Intermediate
Verified Purchase:Yes
I am enjoying my buds3 with the exception that I am having a difficult time connecting it to my Amazon music. The buds play anything else, but the music from my Amazon music account. Aside from that, I think they're pretty great. They're comfortable, they're nice looking, they sound great, and the battery lasts a long time for me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Better Sound Quality than Buds2 Pro, Worse Ear Fit
on September 20, 2024
Posted by: Jonathan
from Denver, CO, USA
Expertise:Intermediate
Verified Purchase:Yes
The sound quality and Samsung Wear functionality is much better with this set of ear buds. Unfortunately, I've tried all three sets of the ear pieces and none fit me perfectly (each fit test fails).
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Sams
Expertise:Intermediate
Verified Purchase:Yes
Good earbuds. Fits great in my ear. I can run (8 min Mile) pace without falling out. Every once in a while I do have to readjust, but thats after a 3 miles or so. Sound is great. Touch control is great and less accidental touches
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Nicolas
from California
Expertise:Beginner
Verified Purchase:Yes
I was at first skeptical on the design of these Galaxy Buds Pro 3s but once I put it on, it felt so natural to me! I never had earbuds stay in properly but these were the first! I love the sound quality of these buds, it feels so full and bassy, it kind of tickles a spot in my brain that makes me happy. And lastly the Galaxy Ai features are pretty cool, like the adaptive equalizer, it changes on each song to fit the mood. Another Galaxy Ai feature in which I'm super hype for is the real time translator. I work with people from all different ethnicities and it's pretty awesome that I can have face to face conversations with them. Overall I'm extremely happy with the pair of buds I received and I'm excited to see how far Samsung will expand upon these features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US