Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,452 Reviews)
Rating breakdown 13,452 reviews
5 Stars
9,185
4 Stars
2,196
3 Stars
952
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Marc B
from Mcdonough, GA
Expertise:Intermediate
Verified Purchase:Yes
The quality is what i expected. My favorite feature is the voice commands when I'm listening to music. The sound quality is amazing also. Even though I liked my Pro 2 buds, trading them in for these were well worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Overall not as good as Buds 2 Pro
on September 19, 2024
Posted by: Tboy123
These are basically a downgrade from the buds 2 pro in every way except sound quality.
Pros:
Sound quality.
EQ customization.
Buds don't fall out of the case if it flips open.
The press instead of touch allows muffs to be worn over these buds (partial pro due to stems complicating that).
Pros:
Sound quality.
EQ customization.
Buds don't fall out of the case if it flips open.
The press instead of touch allows muffs to be worn over these buds (partial pro due to stems complicating that).
Cons:
Seem less durable. Dropped left bud only once, and it's already marked up. Dropped the buds 2 pro in the same spot and multiple others and no marks.
Stems make muffs harder to wear.
LEDs are a pointless gimmick.
Noise canceling is noticeably worse.
Changing the tips is virtually impossible without ruining them.
For some reason, after like 15min of use in a dry sauna, the left bud beeps and when putting them back in the case it blinks red like it's almost dead, but checking the app they are still basically full.
For some reason they smell after only a couple uses. I never had any issues with that on my buds 2 pro after over a year of almost daily use at the gym and in the dry sauna.
Seem less durable. Dropped left bud only once, and it's already marked up. Dropped the buds 2 pro in the same spot and multiple others and no marks.
Stems make muffs harder to wear.
LEDs are a pointless gimmick.
Noise canceling is noticeably worse.
Changing the tips is virtually impossible without ruining them.
For some reason, after like 15min of use in a dry sauna, the left bud beeps and when putting them back in the case it blinks red like it's almost dead, but checking the app they are still basically full.
For some reason they smell after only a couple uses. I never had any issues with that on my buds 2 pro after over a year of almost daily use at the gym and in the dry sauna.
If you've got buds 2 pro, stick with em. The sound quality improvement just isn't worth it.
Features
3
Performance
4
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Tboy123, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you every day and we would love to help you maximize your experience. We are happy to hear you are enjoying theenhanced audio quality and ability to customize your listening experience. We have provided a link to a video to help you change the ear tips with ease for an ideal fit that can help with the ANC setting as well. We also have provided a link to an article about the optimal temperature for your Galaxy devices, and recommend ensuring they are dry after activities that induce sweating or otherwise are exposed to moisture. We have also shared a link to the Samsung Support Team if you continue to experience any frustrations or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Stephen H
from Rancho Mirage, CA
Expertise:Intermediate
Verified Purchase:Yes
These new earbuds are greatly improved from the last ones. The sound isn't significantly better, but it is better. But the design is so much better. They stay in my ears so much more than the previous ones. It is much easier to control them with the stem. I know it is a copy of Airbuds, but it is a good design copy. I think they look great too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: TC Savko
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
After having Bose QC, earbuds, I was a little skeptical about sound reduction. Samsung pro3 they work great.
Written by a customer while visiting Samsung US
Posted by: Kbbb
Verified Purchase:Yes
Have a hard time getting them to fit correctly, falls out alot
I would recommend this to a friend!
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Kbbb, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the fit of your earbuds are to you on a daily basis. We have provided alinkto an article to help you with t he fit of your earbuds, and another to a video to help you change the ear tips for an ideal fit. We also recommend performing a fit test while wearing your earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues or you wouldlike any assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Raj P
Verified Purchase:Yes
Nice buds with AI technology. Nice fits and perfect noise cancelation.
Written by a customer while visiting Samsung US
Posted by: Geoff
from Nashville, TN
Expertise:Intermediate
Verified Purchase:Yes
Overall I will give them a three primary due to the fit in the ear. My Buds2+ fit a lot more securely and I've been told I'm a lot clearer when I use the Buds2+ instead of the Buds3 Pro. The other aspect is they went with a less powerful wireless charger on the new Buds3 Pro than what the Buds2+ has. If you use almost any real protective case (I like the Spigen cases) you cannot charge the Buds3 Pro wirelessly - period. I have absolutely no issue charging the Buds2+ in a Spigen case wirelessly with multiple different chargers.
No, I would not recommend this to a friend.
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Geoff, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more thantoh elp you with thefit of your earbuds and have the best experience possible. We have provided links toan article to hep you with the placement, and a vide to help you change the ear tips to best align to your ears, if you haven't done so already. We also recommend doing a fit test with your earbuds connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Teamif you would like additional assistance or continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Hannah
from Nashville
Expertise:Beginner
Verified Purchase:Yes
Love these earphones but I was disappointed I didn't get a case with them.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US