Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,452 Reviews)
Rating breakdown 13,452 reviews
5 Stars
9,185
4 Stars
2,196
3 Stars
952
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Steve
from N.e. ohio
Verified Purchase:Yes
The Translating is not that good I've tested it...
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: 7414
Verified Purchase:Yes
Not ready for release, far too many bugs. Almost impossible to return so am stuck with some mediocre headphones. The sound quality for music is fantastic, if you plan to use with your phone for calls it horrendous
Response from Samsung USBy Social Commerce, September 18, 2024
Hey there 7414, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you, and we are happy to hear you are finding the audio quality for your music to be great. We would love to help you with the quality during your phone calls. We first recommend ensuring there are no obstructions to your microphone when placed in your ear, and then follow up with the resource we have available and have linked below to help you with your call settings. We have also shared a link to the Samsung SUpport Team if this experience continues, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Randy
from New Orleans, Louisiana
Expertise:Expert
Verified Purchase:Yes
I love the way these feel in my ears. The sound quality is awesome. The noise canceling isnt the best butbit does work. Call quality is a 10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: SamsungUser
from NA
Expertise:Intermediate
Verified Purchase:Yes
Excellent earbuds , quality sound and great comfort
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jim W
from Mesquite, NV
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from the pros2 and love the new design. I am a hiker/walker and had an issue with buds2 constantly popping out, had to buy an 'anti-lose' strap to ensure I didn't lose them. The new design fits more securely in my ears and haven't popped/fallen out yet. I also like the 'controls' a lot better, they respond a lot better than those on the pros2, as well as provide better, easier control.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Zoheb
from California, San Diego
Expertise:Intermediate
Verified Purchase:Yes
A big problem is it does not support call feature of mic isolation which the inbuilt samsung s23 ultra microphone does but when connected to this earbuds it doesnt do that. It's bad atleast from a samsung eco system perspective I expected it to have an option for that. Although, i think there is an inbuilt noise isolation is good. The case is not at all good. It is prone to scratches, the clear transparent body isn't also good gets a lot of scratches. Sound quality is good that got it 2 stars otherwise I would have returned it.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 19, 2024
Hi there Zoheb, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and wanting to have the hands free clear calls every day. We have provided a link to an article to help you with the call features of your earbuds. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jimmy
Verified Purchase:Yes
3 stars as locking some of the new features to only the latest phone is unfortunate.
Performance
4
Design
3
Value
2
Response from Samsung USBy Social Commerce, September 19, 2024
Hi there Jimmy, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how exciting the new features of these earbuds are to our customers. Without knowing what phone you are currently using, we have provided a link to the Samsung Support Team to help you enable all available features and functionality. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Tasha
from Texas
Verified Purchase:Yes
I love the earbuds. They fit comfortably in my ear. Great battery life.
Value
5
Written by a customer while visiting Samsung US