Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,904 Reviews)
Open Ratings Snapshot
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product. 
(
3,489 out of 4,497
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Buds 3 pro
on April 6, 2025
Posted by: Bedra666
[This review was collected as part of a promotion.] They are top. All the features are good. I'm just having trouble charging the left earphone now. I'll try to clean it up maybe it will help.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro,
Bedra. Your feedback is crucial as we continue to make improvements and chamges. If the left ear bud is not charging, cleaning the charging contacts inside the case and on the earbud itself can help, as dust or debris may prevent proper contact. Ensure that the earbud is positioned correctly in the case, as placement is important for charging. Additionally, try charging the case fully and using the Galaxy Wearable app to check the earbud's status. We appreciate your feedback and hope these tips enhance your experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great battery life and nice display
on April 6, 2025
Posted by: Jope29
[This review was collected as part of a promotion.] Nice display and good battery life. Phone is nice and handles all tasks nicely and quickly.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 8, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jope. We're thrilled to see you're enjoying them so far! The impressive playtime of up to 26 hours per charge or even 30 hours with the fully charged case allows you to enjoy your music, calls, and immersive experiences without interruptions. Whether you're working out, commuting, or just relaxing at home, the convenience of extended battery life makes a significant difference. If you have any more feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Why do they smell? Seriously...
on April 9, 2025
Posted by: Keith
from NY
Expertise:Intermediate
Verified Purchase:Yes
They work well, but there is a strong smell that does not dissipate over time.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 10, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Keith. We noted your concerns regarding the buds possibly emanating some odor. The materials used in the Galaxy Buds3 Pro comply with strict international safety and environmental standards, and Samsung ensures extensive testing for wear, hazardous substances, skin safety, and toxicity. If you’re noticing a persistent smell, it may help to gently clean the earbuds and their tips with a lint-free, soft dry cloth soaked in clean water, then dry them thoroughly before use. Keeping the Galaxy Buds clean and dry can help maintain their condition and improve your overall experience. We appreciate your input and hope this helps! If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They are not bad
on April 10, 2025
Posted by: Evel
Verified Purchase:Yes
the case can't be tracked, it's not charging properly.
Response from Samsung USBy R&R Team, April 10, 2025
It's great to hear from you, Evel. Thank you for sharing your feedback about the Buds3 Pro. The charging case is designed to work seamlessly with the earbuds, and it’s important to ensure the charging contacts are clean and free from sweat or debris, as this can affect charging. If the earbuds or case are not charging as expected, you should try cleaning the contacts and ensuring the earbuds are properly seated in the case. Additionally, if the charging case battery indicator light flashes red, it may indicate a concern, like water or foreign materials on the contacts, which should be cleaned before trying again. For further assistance, you can refer to the Galaxy Wearable app to check the battery status. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your feedback is valuable, and we appreciate you sharing your experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They're a disgrace for being top of the line
on April 11, 2025
Posted by: Jess
Expertise:Intermediate
Verified Purchase:Yes
Besides the sound quality, they are not a premium headset as they should be for being the top of the line buds. Having small defects like occasional syncing issues, odd noise whining noise from one bud when you put them in, high pitched noise when you happen to touch the mic when readjusting them in ear.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your feedback about the Galaxy Buds3, Jess. The sound quality is a standout feature, and we understand the concerns you’ve mentioned. When Active Noise Canceling, Adaptive, or Ambient sound modes are enabled, the sub-microphone adjusts sound based on the noise control mode. If the area around the sub-microphone is touched or covered while putting the earbuds on, taking them off, or adjusting them, it may cause a beeping or howling noise. To avoid this, ensure the sub-microphone is not covered during these actions. For syncing concerns, ensure the earbuds are within the maximum Bluetooth connection range of 10 meters and that there are no obstacles like walls or corners between the earbuds and the connected device. If syncing still doesn’t work, store the buds in the charging case and press the Connect button for more than three seconds to manually enter Bluetooth pairing mode. Regarding the high-pitched noise when touching the mic, it’s important to avoid covering the microphone area while adjusting the earbuds. This can help prevent feedback or unwanted sounds. Thank you for sharing your experience! If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great headphones, terrible touch controls
on April 11, 2025
Posted by: Andres
from New york, ny
Expertise:Expert
Verified Purchase:Yes
Upgrading from buds 2 the improvements in sound and fit are obvious. The one thing that stops me from giving 5 stars and something I'm not at all happy with are the touch controls. After 3 months and tons of tries thr pinch controls are recognized maybe 1 in 3 times.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 29, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Andres. We're elated to see that you've noticed the improvements in sound and fit! We understand how frustrating it can be when the touch controls are not as responsive as expected. To enhance your experience, we recommend ensuring that your buds are always up to date with the latest software. This can often improve functionality. Additionally, cleaning the bud stems can help maintain the responsiveness of the touch controls. We hope these tips improve your experience with the Buds3 Pro! If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 3 Pro
on April 11, 2025
Posted by: Robert
Verified Purchase:Yes
nice fit and features. Excellent battery life and ease of pairing
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your honest thoughts about the Galaxy Buds3 Pro, Robert. It’s great to know that you’re enjoying the fit, features, and ease of pairing. The Galaxy Buds3 Pro are designed to provide up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. This makes them ideal for long listening sessions. Pairing is straightforward and can be done using the Galaxy Wearable app or through Bluetooth settings on your device. Your feedback is appreciated and helps highlight the strengths of these buds. TFor any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than darker colored buds2 pro!
on April 11, 2025
Posted by: Jayveeles
from New York City
Expertise:Expert
Verified Purchase:Yes
They sound better than my charcoal colored ones. Perhaps better batch from Samsung!?!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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