Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,452 Reviews)
Rating breakdown 13,452 reviews
5 Stars
9,185
4 Stars
2,196
3 Stars
952
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Ashi
Expertise:Expert
Verified Purchase:Yes
Something on bus or train when it's little shaking right buds start vibrating and makes a vibrating sound when bus is shaking
Written by a customer while visiting Samsung US
Posted by: KeXin
from NC
Verified Purchase:Yes
I've used the buds2 pro for years, so the new look and fit needed some adjustments to get used to. I had to use smaller eartips to get a better fit where they won't slip out and feel comfortable. Another adjustment is the pinching, but it is better than accidentally tapping the buds. I think it does sound a little better than the buds2 pro. I did have some issues with it connecting a few times, but it was solved with resetting. Other than that, it isn't too bad. It's ok to upgrade, but I still love my buds 2 pro.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Jorge s
from New york
Verified Purchase:Yes
I don't like the battery very much, it doesn't last very long, barely 4 hours, the sound is a bit good, I still need a lot of new headphones
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Jorge s, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important lasting battery of your earbuds is to you every day during usage. We have provided a link to an article to help you with all of the features of your battery. We will highlight that the Ambient Sound setting will have longer battery usage than using the ANC setting. We have also provided a link to the Samsung Support Team if you continue to experience this matter and believe there may be an underlying factor. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Frederick
from Queens, New York
Expertise:Intermediate
Verified Purchase:Yes
Great product to get. Stays in the ears and don't have to worry about them falling off. The noise cancelling is such a great feature on them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product
on September 16, 2024
Posted by: Alromero
from AZ
Expertise:Intermediate
Awesome product, made of good materials, great sound quality and has a lot of features and settings..very comfortable to wear. I will be recommending these to friends and family.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bad ear tip design and materials.
on September 16, 2024
Posted by: OGPhill
I've had these a few days and the only problem I have with them is the ear tips. In the process of trying the different size tips, the end broke off of the small and large tips. It is extremely difficult to remove the tips without pulling the end off. Reading some comments on Reddit, it seems this is not an uncommon problem. This needs to be fixed Samsung. Replacements need to be sent out for this problem.
Response from Samsung USBy Social Commerce, September 18, 2024
Hi there OGPhill, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important being able to change out the ear tips of your device is to acheiving the ideal fit for a large variety of daily activities. We have provided links to an article to help you with the fit, and another to a video to guide you through changing the ear tips. We have also shared a link to the Samsung Support Team tooffer additional o ptions for your experience if applicable. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: D Davenport
Expertise:Intermediate
Verified Purchase:Yes
Great fit. Sounds quality is awesome. Battery life is great. I'm glad I made the purchase.
I would recommend this to a friend!
Value
5
Written by a customer while visiting Samsung US
Posted by: Oski Woski
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The sound and features are great. These actually stay in my ears due to the added tips.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US