Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,452 Reviews)
Rating breakdown 13,452 reviews
5 Stars
9,185
4 Stars
2,196
3 Stars
952
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Go back to buds 2 pro
on September 14, 2024
Posted by: McBeath
Expertise:Expert
Every phone call I have they have issues hearing sating it sounds distorted and the new model doesn't stay locked into my ears and falls out
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there McBeath, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day and we would love to help you troubleshoot the audio quality and fit of your earbuds. For the fit, we have provided a link to an article to help you with the ideal placement, and another to a video to help you change the ear tips to help you get the ideal size for your ears. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. For the audio quality we have provided a link to an article to help you with call settings. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if these experiences continue. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Galaxy Buds 3 pro
from Rio Grande Valley, Tx.
Expertise:Intermediate
Verified Purchase:Yes
These are awesome, call call quality, ANC, Galaxy AI, voice control what more could you ask for.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Danielle
from Florence, sc
Expertise:Expert
Verified Purchase:Yes
Was really disappointed with the sensors. Had to send the buds back. The sensors had difficulty sensing when they were in my ears and continously left noise canceling mode or stop playing music because they could not tell that they were in my ears still. Even after switching the ear tips from mediums to smalls (the mediums tore in the process of changing) they continued to struggle. I wanted to really like these as they would have been my 3rd galaxy pair of ear buds. But I couldn't enjoy them. They also seemed to be affected by long hair brushing against them.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Danielle, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. We have some great resources available online to help our customers reset their device to original settings and help you have the intended experience. We hope you have found earbuds that best align to your needs and wants, and have provided a link below to the Samsung Support Team if you have any questions. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: ZButler
from Spokane Wa
Expertise:Expert
Verified Purchase:Yes
Still learning how to use them and all the features they have but love them so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Big Herb The Destroyer
from Mississippi Delta Lands - USA
Expertise:Expert
Verified Purchase:Yes
Great buds! I really enjoy the sound quality and all the functions. The only issue is with the tips. They are hard to remove. Mine now have small tears in them that is disappointing considering the price I paid. I have no regrets. It would be 5 stars if it wasn't for this near flawless execution of delivering the perfect ear buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Noise-Canceling
on September 14, 2024
Posted by: KimbaLips
from NC
Expertise:Intermediate
Very impressed with the noise-canceling! You have to make sure you have a good fit...I used the app and realized I needed larger buds. When I switched I noticed a significant difference! I like to wear these at night when my husband is watching TV and the noise-canceling completely blocks the sound.
Very comfortable and long lasting.
I even like the color. I would have gotten the white but they look too similar to the air pods.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nando
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
Finally! I had the previous version of the Buds Pro and the material they used for the ear piece constantly created some sort of an allergic reaction to where my ears would then be itchy for a day or two after use. With these new Buds3 Pro's, I can finally wear my buds again. The battery life is amazing and I really dig the new look, including the lights on the stems. This design has also solved another issue I had with the Buds2 Pro, and that is their ability to stay in my ear. With these new ones, I can fall asleep with my head rested against the window on a plane and my buds no longer fall out, which was a problem with the previous ones. Even with the different sized silicone pieces, they were prone to falling out until I finally lost one and I was so fed up with them by then I didn't even bother trying to find it after we landed. The Buds3 Pro have fixed everything for me that was wrong with the Buds2 Pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Yoselin
from AZ
Expertise:Intermediate
Verified Purchase:Yes
The quality of the sound is amazing. I just need to learn how to use it, because now have more touch commands that the old ones. Just please put a sound on the case,to find it . Sometimes is in my backpack, car, or in the gym bag, so this could make more easy to find them.
I would recommend this to a friend!
Written by a customer while visiting Samsung US