Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,452 Reviews)
Rating breakdown 13,452 reviews
5 Stars
9,185
4 Stars
2,196
3 Stars
952
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Worse than previous model
on September 13, 2024
Posted by: rkchel
Expertise:Intermediate
This design is very bad compared to the previous model. Theere is not a noticeable difference in the quality. Moreover, they don't fit as snuggly as the previous model. They fall off if you run with them.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Rkchel, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a new device that is not meeting your expectations. We have provided a link to an article to help you with the placement of your earbuds for a snug fit, and another to a video to help you change the ear tips for a size that best aligns to your ears. We also recommend performing a fit test while connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: CG14
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
No impressed. Seems like they took a step backwards in quality and performance. Disappointed that I spent extra money as well for an advertise AI features thats really restricted to one phone. Cannot recommend.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there CG14, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the features and value of your earbuds are to you every day. We would love to help you with all of the features and experience the full functionality of your earbuds. We have provided a linkto the Samsung Support Team to help determine the compatibility between the Galaxy AI features of your phone and the new usage with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on September 13, 2024
Posted by: Philly Pai
I just got this and this is really awesome I love how it sounds I love to listen to music and I love to watch movies on my phone and listen to him on my Samsung Galaxy buds 3 pro
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on September 13, 2024
Posted by: Roar
from Seattle Washington
Expertise:Expert
I've had these for about 1 month now. The touch features suck when you're running because they never work and you have to pinch and hold it. Mine won't ever charge in their case. They fall out of your ear constantly if you hit them barely. The Galaxy Bud 2 Pros were way better. We'll be returning these shortly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Roar, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you for a range of acitivies every day including your running. We understand that the change from touch settings to pinch can cause a bit of an adjustment to your usual gestures. We have provided a link below to the Samsung Support Team to help you troubleshoot the battery of your earbuds and help ensure you have the intended experience. We have also provided a link to the full device manual to help you troubleshoot the settings and ways to use your device with ease. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Suhail Arbani
from New Hudson, Michigan
Expertise:Intermediate
Verified Purchase:Yes
Superior sound quality. It sits in perfect and no fear of popping out of the ear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great adaptation to surroundings
on September 13, 2024
Posted by: Gdog
I bought mine last week and got them on the 11th of September. I am very impressed with how they sound and the adaptive noise cancelling. I ride a motorcycle and have been using them for music when I ride. During my time riding I don't hear my motorcycle I hear my music. I also enjoy the adaptive noise enhancement. I'm able to leave them in during a conversation and hear others speaking to me. They have also worked out great for when I am in a discord channel voice chat for games. I'm very impressed with them.
Written by a customer while visiting Samsung US
Customer Rating
5
Buds 3 great features!!!
on September 13, 2024
Posted by: Aandrade4189
from Los Angeles, CA
Expertise:Intermediate
Thus far, these headphones have performed admirably and produce excellent sound. My only concern is the excessive sensitivity of the ambient sound feature. While welding, I can hear a popping sound in my ears. I have consistently used Samsung earbuds, and I am hopeful that the company will release an update to address this issue.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: strongmetal1
from NY
Expertise:Intermediate
Verified Purchase:Yes
The AirPods 3 Pro provide exceptional audio quality for both music and movies. Additional features, such as a stylish design and comfortable fit, enhance the overall user experience. While Samsung devices may cater to their user base, I have been a loyal Samsung user since the S3 and can attest to the quality and innovation of their products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US