Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Elliott P
from Crestview, FL
Expertise:Expert
Verified Purchase:Yes
They sound great and the features are wonderful, but they do not stay in the ears very well no matter what eat pieces I use
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R Team, April 2, 2025
Hi Elliott! Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro. We're happy to see that you love the sound of these buds, but we'd like to make sure you get the right fit. While the sound quality and features truly are exceptional, achieving the perfect fit is essential for the best experience. To help with that, we recommend running the Earbud Fit Test in the Galaxy Wearable app. It can assist you in finding the perfect fit for your ears, ensuring that the buds stay secure while you enjoy your favorite tunes. We're always here to help enhance your listening experience, so if you need any more help or tips, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jose
from California
Verified Purchase:Yes
I loved the headphones, I can be working making noise and receive calls and the other person only hears my voice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for your review, Jose! It's great to hear from you! We're ecstatic to see that you love the Galaxy Buds3 Pro. It’s amazing to know that even while working in noisy environments, your calls remain crystal clear. Our advanced machine learning technology really does enhance call quality by analyzing ambient noise and focusing on your voice, making it feel like you’re right next to the person on the other end. We're glad you’re experiencing the smooth and reliable communication we aimed to deliver! Your feedback reassures us that we’re achieving our goal. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Buen sonido
from New york
Expertise:Expert
Verified Purchase:Yes
Comodos, no molestan. Buen sonido y buena duración de carga
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Matthew
Verified Purchase:Yes
Great sound and light weight! I love these ear buds!
Written by a customer while visiting Samsung US
Customer Rating
5
These Earphones are AMAZING!
on April 4, 2025
Posted by: KabukiYoyo
[This review was collected as part of a promotion.] I've purchased recently the new Galaxy buds 3 pro. My first impression just from looking at the earphones as I opened the case was astounding. The design is futuristic, and the long LED light on each earbud just adds that extra wow factor.
After I connected them to my Galaxy S24 Ultra (which by the way was a piece of cake. Like a click of a button, literally), I had a quick software update. I go on the Wearable app to find tune my new earbuds, and to my surprise the level of customization, and capabilities amazed me even further. These Earphones have 360 audio, they support head tracking so if you move your head either way it'll adjust the surround sound accordingly. Then, I adjust the equalizer to my liking (bass boost). I make sure the fit is perfect, make sure the buds are charged up, then I press play. WOW, what an experience. I've had earbuds before from well known brands, but I've never experienced such a high quality sound. The lows, mids and highs are sharp, defined, with crisp clear sound. The sound quality is so good, I've heard notes that I didn't even know existed in certain songs I've listened to in the past. What an enjoyment. I honestly don't want to take them off! They are feature packed in a small beautifully designed package. It can switch between ambient aware to ANC on its own It can recognize your voice and adjust the sound accordingly.
To sum it all up, these buds are worth every penny. I don't even call it an expense but rather an investment.
Love it
After I connected them to my Galaxy S24 Ultra (which by the way was a piece of cake. Like a click of a button, literally), I had a quick software update. I go on the Wearable app to find tune my new earbuds, and to my surprise the level of customization, and capabilities amazed me even further. These Earphones have 360 audio, they support head tracking so if you move your head either way it'll adjust the surround sound accordingly. Then, I adjust the equalizer to my liking (bass boost). I make sure the fit is perfect, make sure the buds are charged up, then I press play. WOW, what an experience. I've had earbuds before from well known brands, but I've never experienced such a high quality sound. The lows, mids and highs are sharp, defined, with crisp clear sound. The sound quality is so good, I've heard notes that I didn't even know existed in certain songs I've listened to in the past. What an enjoyment. I honestly don't want to take them off! They are feature packed in a small beautifully designed package. It can switch between ambient aware to ANC on its own It can recognize your voice and adjust the sound accordingly.
To sum it all up, these buds are worth every penny. I don't even call it an expense but rather an investment.
Love it
Value
5
Response from Samsung USBy R&R Team, April 4, 2025
Thank you for your amazing review of the Galaxy Buds 3 Pro, KabukiYoyo! We're thrilled that you found the futuristic design and LED features impressive. It's great to see that pairing with your Galaxy S24 Ultra was effortless. We aim to make the process seamless. We’re also glad you’re enjoying the customization options in the Wearable app, especially the immersive 360 Audio and head tracking. It’s wonderful that you fine-tuned the equalizer to enhance your experience. Hearing details in your favorite songs is exactly what we strive for. The transition between Ambient Aware and Active Noise Cancellation is designed for your convenience, and we're delighted it’s working well for you. Thank you for viewing your Galaxy Buds 3 Pro as an investment. We appreciate your support, and we hope you continue to enjoy every moment with them! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Girma
from Minnesota
Expertise:Expert
Verified Purchase:Yes
It’s hard for the other person to hear my voice most of the time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, April 8, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Grima! We truly understand how frustrating it can be if the other person struggles to hear your voice through the phone. There are a few things we can check together to help improve your experience. First, please ensure that the earbuds are positioned correctly in your ears. Sometimes, a secure fit can significantly enhance sound quality. Additionally, check for any dust or debris that might have accumulated in the earbuds, as this can also affect performance. We also recommend making sure your earbuds are updated with the latest software. Keeping them charged is essential, too, as low battery levels can impact sound quality. Please check out the link attached for additional options to help troubleshoot this. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls
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https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls
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Written by a customer while visiting Samsung US
Posted by: Oscar
from New york
Expertise:Intermediate
Verified Purchase:Yes
Horrible fit, too heavy. Too expensive for the quality and set doesn't even includes additional tips
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, April 8, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Oscar. We always look forward to hearing from our valued customers. We hate to see that you've had a hard time getting your buds to fit correctly. The Galaxy Buds3 Pro come with different sizes of ear tips, so it’s important to ensure you’ve selected the right size for your ears. A snug fit without gaps is essential to prevent sound leaks and enhance audio quality. If you need guidance on changing the tips, please refer to our detailed guide. After you've fitted the correct tips, check the bottom of each earbud for the directional labels, "L" for left and "R" for right. Insert the "R" bud into your right ear and the "L" bud into your left ear, making sure the labels face you. Adjust the angle slightly so the microphone points toward your mouth, and feel free to rotate the buds until they fit comfortably. Lastly, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the ideal fit. If your buds arrived without the additional tips, we encourage you to reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Fit & comfort are terrible
on April 5, 2025
Posted by: SemperChaos
from New Hampshire
The sound and features are great. The battery life is... sad and short. The main reason for 2 stars is the fit. They wouldn't stay in my ears, and they ended up cutting the crus of helix part of my ear open, making them very painful to wear. I really tried everything to make these work, but I ended up getting the FEs instead (which fit wonderfully)!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
We appreciate you taking the time to share your detailed experience with the Galaxy Buds3 Pro. It’s great to see that you enjoyed the sound and features, but we noted your concerns about the fit and battery life. Wearing the earbuds properly is essential for comfort and stability. For the Galaxy Buds3 Pro, running the Earbud Fit Test in the Galaxy Wearable app can help optimize the fit. Adjusting the buds by gently twisting them to lock them in place and angling them until they feel secure can also make a difference. Be sure to check out the link attached for specific instructions to help you get the best fit. Your feedback is incredibly valuable, and we appreciate you taking the time to share your thoughts. We also appreciate you letting us know that the FEs have been a better fit for you. However, we hope that these tips help enhance your experience with the Buds3 Pro. For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US