Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,454 Reviews)
Rating breakdown 13,454 reviews
5 Stars
9,186
4 Stars
2,197
3 Stars
952
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Omarrie
from Fayetteville, NC
Expertise:Intermediate
Verified Purchase:Yes
Sound quality amazing. All of the AI features amazing. Now I can see what they are saying about me in the breakroom with the live interpreter in my ear lol. Active noise canceling great, but setting it on adaptive I have no need to switch back and forth on sound modes. The fit is amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: jjnoti
from manchester ct
Expertise:Intermediate
Verified Purchase:Yes
They look great. They they sound OK. The biggest issue I have no matter what ear piece i put on i can not get a good seal. I have the older Samsung one they fit great
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 13, 2024
Hi there Jjnoti, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have your listening experience interrupted by a less than ideal fit. We have provided a link to an article to help you with the placement of your earbuds, and recommend following up with a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you would like additional assistance and to review the options available to you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Henry
Verified Purchase:Yes
This Galaxy Buds3 Pro are amazing beautiful they fit me like they were made custom just for me . The sound is great the sorround system is out of this word . I mean this buds3 are getting better every time . I love when i go to settings because i can ste them the way i want to have an amazing experience. Thank you Samsung for an excellent Buds3 Pro.
Written by a customer while visiting Samsung US
Posted by: Vernice111
from Orlando fl
Expertise:Beginner
Verified Purchase:Yes
Very expensive im still getting used to i guessed i haven't find my right tune. Slick design very styling compact case you can carry them on your pocket very secure case to put headphones but im having difficulty finding my right fit on my ear canal im not sure why. It feels or too tightly or loose nothing between. Im atill learning but overall they re great. Sounds its magnificent. I love how crisp they sound. If you want to spend this kind of money go ahead you wont regret. Love it so far.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
not good fall off from ear for my small ear hole3
on September 12, 2024
Posted by: raja
from NM
Expertise:Expert
Verified Purchase:Yes
they donot fit properly in my ear either too tight or too loose
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 13, 2024
Hello Raja, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds are to you on a daily basis. We have provided a link to an article to help you with the placement of your earbuds, and we recommend performing a fit test with your earbuds while connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience this difficulty with the fit of your earbuds or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Nate
from Appleton, WI
Expertise:Intermediate
Verified Purchase:Yes
Let's starr off with fitting. I would say they are a 4/5. Reason being that the hang down piece is a little uncomfortable after 12 hours of use, if not longer. Sound is a 5/5 good deep bass and the sound is crisp. My one and only huge drawback from this product is the noise cancelation 3/5. Using these i thought all the Bluetooth would impove as well and for some reason the distance got shorter than the Galaxy 2 Pro.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
5
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Nate, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you, and we are thrilled to hear you are overall having a good experience with the audio quality and comfort of your earbuds. We have provided a link to an article to help you with the ANC setting of your earbuds. We also have provided a link to help you troubleshoot the Bluetooth connection. This connection should be good for up to 30 feet but can be interrupted by walls or other physical obstruction. We have lastly shared a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Yaman
from Turlock
Verified Purchase:Yes
It felt really uncomfortable to wear these buds and also my ear is bleeding after using it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 13, 2024
Hi there Yaman, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important an uninterrupted listening experience is to you and the comfort of your earbuds being crucial in this experience. We have provided a link to the Samsung Support Team to help you troubleshoot your specific experience with the discomfort you mention. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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X
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Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Bret
Expertise:Intermediate
Verified Purchase:Yes
I ended up returning the buds 3 pro due to a poor fit. I wanted to upgrade from my buds 2 pro but the buds 2 pro fit so much better, not sure if its the bean shape being better or the general shape of the new ones not fitting my ears. Everything else was great in terms of audio, ANC, and general performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US