Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,454 Reviews)
Rating breakdown 13,454 reviews
5 Stars
9,186
4 Stars
2,197
3 Stars
952
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jazz
Expertise:Intermediate
Verified Purchase:Yes
They dont fit in the ear very well and the sound is worse than the buds 2 pro. I'm returning these as they don't fit or sounds very good.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Jazz, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable the fit of your earbuds is to your usage and overall enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test in the Samsung Wearables App. We have also provided a link to a video to help you change the ear tips to a different size if you haven't done so already. Lastly, we have shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Cee Jay
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
The purchasing process was easy, the agent assisting was pleasant.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Arti
from DMV
Expertise:Intermediate
Verified Purchase:Yes
The fancy lights and the case are pretty cool. Good audio/voice quality, but the sharp angles and the weird shape feels underwhelming. Plus the in-ear detection is wonky and due to that half the time either of the earbuds stops working, or keeps changing the noise cancellation. And the ear-tip makes my ear itch - hasn't happened with any other material/brand.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Arti, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how valuable your earbuds are to you every day for a range of reasons. We have provided a link to an article to help you reset your earbuds for the in-ear detection. We have also provided a link to the Samsung Support Team if you continue to experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good with only one issue
on September 10, 2024
Posted by: Nathan
Expertise:Expert
Well these are great all around build quality is great, sound is phenomenal, lights are cool people like these more than airpods and always give complements on it. I only have one issue however. Sometimes at lower volumes my right earbud has a buzzing noise that's annoying me to death. Hope it can be updated with a software update or maybe I got a bad pair.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lawless
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Multi-connect would be something that would push it to 5 starts. To limit it to ONLY Samsung devices is irritating. Also, lights should have the option to flash to the beat of the music with option to be from internal or external music.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Sean
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
These buds sound great and the microphone is a huge improvement over the previous version. They also connect quickly to the desired device and stay connected. I have disposed of all other Bluetooth wireless devices I have been using for calls and video conferences. We'll worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Dallas TX
Expertise:Expert
Verified Purchase:Yes
They are great but I wish it came with ear hooks to put on your ear because the headphones keeps slipping out of my ears and I don't like that at all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DJ Leon
from Maricopa, Arizona
Expertise:Expert
Verified Purchase:Yes
Great quality sound, easy to use touch functions, very comfortable fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US