Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,456 Reviews)
Open Ratings Snapshot
Rating breakdown 13,456 reviews
5 Stars
9,188
4 Stars
2,197
3 Stars
952
2 Stars
526
1 Star
593
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great earbuds!
on September 8, 2024
Posted by: Jesus V
from Brownsville, Texas
Expertise:Intermediate
Verified Purchase:Yes
They are great. Sound is really good, and for sure and upgrade from previous gen.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ear tips
on September 8, 2024
Posted by: Anonymous
from Texas
Expertise:Expert
Verified Purchase:Yes
It’s impossible to change eartips because they are so sensitive they are easily ripped, in the future change the material of the ear tips and also focus on the noise cancellation of the buds.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not good hoping replacement is better
on September 8, 2024
Posted by: Boogs
from Wi
Expertise:Expert
Verified Purchase:Yes
Right sensor wouldn't recognize it was in ear- had to return and buy another set since warranty would be several weeks. Still waiting for replacement 3 weeks later
Response from Samsung USBy Social Commerce, September 9, 2024
Hi Boogs, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and the frustration that can be felt when your device does not function as expected. We have provided a link to the Samsung Support Team if you are interested in an update on your warranty claim process. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible
on September 8, 2024
Posted by: Justin t
from Phoenix,az
Verified Purchase:Yes
These are so awesome! Way way better than 1 and 2.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth the $$$
on September 8, 2024
Posted by: Krish
Expertise:Expert
Verified Purchase:Yes
The ear buds are so flimsy got torn and nothing special
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 9, 2024
Hi there Krish, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you and would love to help you change the ear tips and get the ideal fit for your listening. We have provided a link below to a video to help you with the ear tips, and another link to the Samsung Support Team to help with additional assistance if you would like. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on September 8, 2024
Posted by: Nick
from Fl
Expertise:Beginner
Verified Purchase:Yes
Very good product,everything is clear the bass is wonderful.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Error during playing music and calls while LEDs on
on September 8, 2024
Posted by: Noam
from Hollywood, FL
Expertise:Expert
Verified Purchase:Yes
I love the product but...
Unfortunately when I'm turning on the LEDs something with the sound sound not well like something is missing, music and durin the phone calls as well
it takes a while to fix it I don't know what causing this error but it's something that needs to be checked I don't know if it's related to the LEDs but I noticed that there is a bug in the system.
3 stars are only because the purpose of this product is to play sounds of music and calls in a good quality and unfortunately it's not always happening just because something distract it but if it would work 100% of the times good with no bugs I would give it definitely five out of five stars.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, September 9, 2024
Hi there Noam, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is when you have a brand new device that is not functioning as expected. We have provided a link to the Samsung Support Team below for your convenience. These experts can help you resolve this experience with the audio while using the LED lights. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Most features was looking forward to, can't use.
on September 8, 2024
Posted by: Rycē
Expertise:Expert
Verified Purchase:Yes
Most features i was looking forward to, can't use
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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