Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,457 Reviews)
Rating breakdown 13,457 reviews
5 Stars
9,188
4 Stars
2,197
3 Stars
953
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Not the best samsung product this year
on August 31, 2024
Posted by: Patrick
from Oregon
Overall, the product is satisfactory. However, I find it challenging to keep in my ear. Also the constant adjustment can cause discomfort in my ear. Despite being offered at a price of 300 dollars, this purchase does not worth it. Furthermore, the delay in delivering the 360-round sound makes it unsuitable as well yet it was something really cool. Ai features eeeh no difference Therefore, Samsung should consider updating their products because these are among the worst ear buds they have produced. 🔋updates will be made after one week of usage.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
1
Response from Samsung USBy Social Commerce, September 4, 2024
Hi Patrick, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable the fit of your earbuds is to you every day. We would be thrilled to help you with this and have provided a link to an article to help you with the placement. We have also shared another with a video to help you change the ear tips. For the audio and software functionality, we have provided a link to the full device manual to help you adjust any settings to align to your listening preferences. Lastly, we have shared a link to the Samsung Support Team if you continue to experience any frustrations or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
I wouldnt recommend to use these buds
on August 31, 2024
Posted by: Steve
from Austin, Texas
Expertise:Intermediate
Hearing high pitch noises and keep changing its settings to turn off buds control in wearable app doesnt stop them from switching among different modes. Returning the product because I do not want to lose my hearing ability.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 4, 2024
Hi there Steve, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the fully immersive audio quality and uninterrupted listening experience are to you every day. We would love to help you troubleshoot the audio quality of your earbuds, and have provided links to a few articles to help you at your convenience. We have also shared a link to the Samsung Support Team to help you with a resolution directly. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best
on August 31, 2024
Posted by: Serdelivan987
Expertise:Expert
I have them for a week now and this are the best earphones of all. Sound is perfect you can hear instruments that you can't hear with any other ones, finaly an ear bud that gives you that deep bass that you don't need to put the volume all the way up. Noise canceling the best and the auto noise canceling is a very nice feature. Too many new things to give a complete assessment. Great job Samsung 👏
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing audio
on August 31, 2024
Posted by: MusicMegan
[This review was collected as part of a promotion.] These headphones are the absolute best. Amazing audio quality and fully integrated with AI like you've never experienced before. 10/10 recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is a perfect option!
on August 31, 2024
Posted by: ThePegeta
[This review was collected as part of a promotion.] My experience with the Buds3 Pro has just been amazing. The sound quality is incredible and the noice cancelation is great! I would definitely recommend the upgrade from the Buds2 Pro because of the new features this series has to offer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds to Date
on September 1, 2024
Posted by: Frenchy
[This review was collected as part of a promotion.] I been waiting for a buds that look like these. Exceeds my expectations, sound is exellent and everyting alse just perfect. Love it. If your on the fence on getting this buds don't, get them maybe you like them too.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jdog
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Amazing lots of innovation packed into one set of buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
These are amazing!
on September 1, 2024
Posted by: Nickname
[This review was collected as part of a promotion.] I'm absolutely blown away at the sound quality, and the noise cancelling capabilities are far better than the buds 2 pro. Call quality is also better, it sounds more clear with no distortion whatsoever. The battery life is quite good as well, and the case charges the buds back up fairly quick too. Definitely recommend these for those who do a bit of everything and want a reliable, clear sounding, efficient pair of buds.
Value
5
Written by a customer while visiting Samsung US