Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,457 Reviews)
Rating breakdown 13,457 reviews
5 Stars
9,188
4 Stars
2,197
3 Stars
953
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Buds are amazing
on August 27, 2024
Posted by: Bonxaa
[This review was collected as part of a promotion.] The new buds are awesome! Especially with the new Galaxy AI. Definitely recommended, 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy buds yet!
on August 27, 2024
Posted by: TimothyH
[This review was collected as part of a promotion.] Easy to use and packed with features, this is the best set of Galaxy buds yet.
Also, while it might seem like a small thing, the new design of the mesh in the earbud tips is the best I've seen anywhere and make for a lot less anxiety when cleaning the tips.
They sound fantastic. Their a little squelch when you touch the stems when you put them in, but that's the only nitpicking I could find.
Oh, and battery life seems improved and it has Galaxy AI intigrated.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds Ever
on August 27, 2024
Posted by: IslandStyle
[This review was collected as part of a promotion.] Best Buds yet. The Galaxy Buds 3 Pro sound and look great. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fancy design
on August 27, 2024
Posted by: Angelote513
[This review was collected as part of a promotion.] I love the way they look is so impressive. With the galaxy AI feature you can translate live conversations!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product is a thumbs up
on August 27, 2024
Posted by: Bandel01
[This review was collected as part of a promotion.] Was skeptical about getting this, but wowww are they awesome. what tickets me here are the sound quality improvements and the addition of Galaxy AI. The earbuds are just smart enough to switch between ambient mode and ANC mode. Moreover it's capable of varying their intensity too. They fit perfectly so I don't have to bother about adjusting it all the time. LED lights add more aesthetics in my own opinion. The charging case it self looks really cool and quality-packed.. Have had no issues with connections/pairing so far... everything is seamless (just perfect). Would definitely recommend this to my peers who are scared of trying it out. I would suggest Samsung adding some extra accessories (for their next upgrade) like hooks so as to fasten it around the ears for rigorous work out exercises. Also I wish they came in several colors and same for the LEDS lights. By far my biggest investment I must confess. thumbs up again to Samsung for this Holy Grail!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not an upgrade of buds2pro but an inferior product
on August 27, 2024
Posted by: Oleg K
Expertise:Expert
I kept them because I for a discount via a trade-in for my Buds Pro... Unfortunately, Buds Pro 2 are better in every way. These new buds have a few serious issues:
1)the new form factor makes it much more difficult to play, pause, answer calls, adjust volume and do everything else I used to be able to do with just a press because now, strangely, it requires a pinch.
2) the ANC noise is now very pronounced and the noise isolation itself is way worse than it was on both buds 2 pro and the original buds pro
3) I noticed that "tuned by AKG is gone from the box, is that why the sound is louder but with so much distortion?
4) the stem not only makes it more difficult to operate but also introduces constant noises by rubbing against my skin and clothing.
5) I expected improvements in battery life area and there aren't any
6) every single so-called "AI" feature is completely and utterly useless.
7) my silicone eartips broke on day three and I'm still looking for a replacement, Samsung customer service was unable to help me with any of my issues, period and they don't sell replacements.
As far as pros, well, these are louder than the previous buds2pro and BudsPro but it's not a benefit really because there are now noises and the quality of the sound isn't nearly as good. The case came with a carrying strap add on for free, so that's good, I guess... Overall, I am extremely unhappy and will continue to use buds2pro until I either run out of patience or Samsung fixes the ANC noise and sound problems with a software update.
1)the new form factor makes it much more difficult to play, pause, answer calls, adjust volume and do everything else I used to be able to do with just a press because now, strangely, it requires a pinch.
2) the ANC noise is now very pronounced and the noise isolation itself is way worse than it was on both buds 2 pro and the original buds pro
3) I noticed that "tuned by AKG is gone from the box, is that why the sound is louder but with so much distortion?
4) the stem not only makes it more difficult to operate but also introduces constant noises by rubbing against my skin and clothing.
5) I expected improvements in battery life area and there aren't any
6) every single so-called "AI" feature is completely and utterly useless.
7) my silicone eartips broke on day three and I'm still looking for a replacement, Samsung customer service was unable to help me with any of my issues, period and they don't sell replacements.
As far as pros, well, these are louder than the previous buds2pro and BudsPro but it's not a benefit really because there are now noises and the quality of the sound isn't nearly as good. The case came with a carrying strap add on for free, so that's good, I guess... Overall, I am extremely unhappy and will continue to use buds2pro until I either run out of patience or Samsung fixes the ANC noise and sound problems with a software update.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 3, 2024
Hello Oleg K, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the audio quality of your earbuds are to you every day. We have provided a link to two articles to help to you troubleshoot the audio quality and ANC feature of your earbuds. Without knowing you have spoken to with regards to the experience with your earbuds, we have also shared a link to the Samsung Support Team. You can reach them directly through the chat function. We have also provided a link to the full device manual to help you best align the settings of your earbuds to your preferences. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fit and Function
on August 27, 2024
Posted by: RHexel
[This review was collected as part of a promotion.] The tips were a bit different to swap but not too bad. The noise cancelation is very good and the fit is great. I am still exploring some of the functions but being able to talk to play or stop music is a nice touch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What great headphones sound like
on August 27, 2024
Posted by: Zancudo
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 3 Pro are a fantastic addition to the world of wireless earbuds, offering a blend of advanced AI features and superior sound quality. In everyday life, the Galaxy Buds 3 Pro are invaluable. The Galaxy AI features keep you connected and productive, while the superior sound quality and ANC make every listening experience enjoyable.
Overall, the Samsung Galaxy Buds 3 Pro are an excellent choice for anyone looking to upgrade their audio experience with the latest Galaxy AI technology.
Overall, the Samsung Galaxy Buds 3 Pro are an excellent choice for anyone looking to upgrade their audio experience with the latest Galaxy AI technology.
Value
5
Written by a customer while visiting Samsung US