Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Nathans5283
from Salt Lake City utah
Expertise:Intermediate
Verified Purchase:Yes
Worst headphones will not charge i can't get these to charge at all biggest mistake ive made was buying these headphones
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 10, 2025
Hi Nathans5283! Thank you for sharing your experience with the Galaxy Buds3 Pro. We see that you may be experiencing some challenges charging your buds. First, please ensure you are using the included USB cable along with a Samsung-approved wall adapter. If you’re trying to charge wirelessly, make sure the case is positioned directly in the center of the charging pad, as misalignment can affect charging. If your charging case has a cover, consider removing it, as this could interfere with wireless charging. Additionally, check that the earbuds are properly seated in the case. If they aren't fully in place, the charging contacts may not connect. We also recommend inspecting the charging contacts on both the earbuds and inside the case for any dirt or debris that might be blocking the connection. Regular cleaning can help maintain proper contact over time. Keep an eye on the indicator lights as well. If you see a flashing red light, that indicates something may need attention. If the lights are unresponsive, try disconnecting and reconnecting the charger for a brief period. If you find any damage to the case or earbuds that may require a replacement, we encourage you to reach out to Samsung support at 1-800-SAMSUNG for further assistance. Thank you for your feedback! If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Atalay
Verified Purchase:Yes
I feel like these earbuds need more optimization. When I remove one, I hear a strange sound that wasn’t present with my previous Samsung Buds. It seems like this product wasn’t thoroughly tested before release. I’m giving it 3 stars because of the lack of proper optimization. I hope Samsung addresses these issues in future updates so this doesn’t end up being a waste of money.
Response from Samsung USBy R&R Team, March 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Atalay! We truly appreciate your feedback and strive to make our products the best they can be. The Galaxy Buds3 Pro are designed for a premium listening experience. If you're experiencing any unusual sounds when removing an earbud, we recommend checking the fit and ensuring the earbuds are properly seated in your ears. The Buds3 Pro also come with adaptive sound controls that automatically adjust based on your environment, enhancing your listening experience even further. Your feedback is invaluable as we continuously work on improving our products. Stay tuned for future updates that may enhance your experience even more! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Nemastz
Expertise:Beginner
Verified Purchase:Yes
They have some really cool features like the adaptive listening. However, the earbuds have trouble staying my ears at times
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Daka
Expertise:Expert
Verified Purchase:Yes
Sound quality is very bad - feels like artificial.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
1
Response from Samsung USBy R&R Team, March 12, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Daka. We understand that sound quality is crucial for an enjoyable listening experience, and we want to highlight some of the standout features of the Galaxy Buds3 Pro to address your concern. The Galaxy Buds3 Pro is designed to deliver an exceptional audio experience with features like adaptive noise control and Galaxy AI. The adaptive equalizer with Galaxy AI adjusts the audio based on how the Buds sit in your ears, ensuring that you get the best sound quality every time you use them. This means that the sound is tailored to your unique fit, providing a more immersive listening experience. If the sound quality still feels artificial, we recommend adjusting the equalizer settings through the Galaxy Wearable app to tailor the audio profile to your preference. Additionally, make sure your Galaxy Buds3 Pro firmware is up to date, as updates often include improvements to audio performance. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Luis
from Pennsylvania
Verified Purchase:Yes
The noise cancelation is the best. Worth every penny.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Well done
from Norcal
Expertise:Intermediate
Verified Purchase:Yes
The noise canceling works great! I drive a work van and it's rattles like crazy. When I'm using the ear buds it all goes away. I can hear my music, podcasts and calls so much better than my last pair. They can hear me so much better too. I do wish the translation worked a little better, but it gets by. I do service work and use it quite often for many different languages, and sometimes they don't have them available yet. Hopefully the next update will include more of those and some more verbal commands as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Clear and crisp
on March 11, 2025
Posted by: Beautiful2025
[This review was collected as part of a promotion.] These are the best better then I would have thought so much here comfortable as well. They sit nice and do not slip out like the old pros. The noise cancllention is a added bonus
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super great
on March 12, 2025
Posted by: Josh1985
[This review was collected as part of a promotion.] The best hands down. Love this yayyayayayayayayayayay
Value
5
Written by a customer while visiting Samsung US