Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Poor fit
on March 2, 2025
Posted by: Oldwasbetter
from South Carolina
I have had these about 6 months. The sound quality is great buy they just do not fit. I can only use them while sitting still. They do no stay in my ears with any movement. I have tried all the included tip. Fit test even says they are good on all the sizes.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, March 13, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. It's great to see that you appreciate the sound quality these buds provide! We understand that finding the perfect fit is essential for enjoying wireless earbuds. The Galaxy Buds3 Pro features an ergonomic design and comes with multiple ear tips in different sizes to ensure a tight and comfortable fit for various ear shapes. We recommend making sure you have the right size selected to achieve optimal performance, as a secure fit can enhance sound quality and provide better noise cancellation. If you continue to experience challenges with the fit during movement, please consider adjusting the ear tips to see if another size provides greater stability. Our Fit Test is designed to help, but individual preferences can vary. Additionally, some users find that wearing them with a bit of extra adjustment can help maintain their position during more active use. We appreciate your feedback, as it helps us continuously improve. Should you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rupen
Verified Purchase:Yes
I love these headphones sounds amazing almost like airpods pro
Written by a customer while visiting Samsung US
Posted by: Djeneche
from San Antonio
Expertise:Intermediate
Verified Purchase:Yes
Love the fact that each buds have its color indication to know between left or right , the noise canceling is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery Life
on March 2, 2025
Posted by: Titaniumwatch
[This review was collected as part of a promotion.] This battery lasts me three days and I only ever have to charge it for 30 minutes. It is so convenient. It is so strong and durable I have hit it against many wall without a scratch (on the watch).
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great buy!
on March 3, 2025
Posted by: Wiyse1
[This review was collected as part of a promotion.] Really wish there was some sort of hook for the ear to distinguish them from airpods and ensure they do not fall out. The functionality is amazing though. Love how when I talk I can hear around me, combined with the noise cancelation when I'm not talking. Truly exceptional. Seamless actions across apps make it even easier to enjoy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
One Bud Will Not Charge
on March 4, 2025
Posted by: Will
from Denver l, VO
Expertise:Intermediate
One bud will not change had these a month and the left bud will no longer charge. Cleaned, restarted, tried reset, and reseated the buds and still nothing. Google this and you'll see it's a widespread issue.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Will. We truly appreciate your feedback and understand how important it is for you to enjoy all the incredible features these earbuds offer, like immersive sound quality and seamless connectivity. Since it sounds like you've already performed all the necessary troubleshooting steps, we would love to gather some additional information to assist you further. Our goal is to ensure you can fully enjoy the advanced features of your Galaxy Buds3 Pro. To get started, please reach out to us at Samsung Support. We're here to help and look forward to resolving this together so you can enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Brian
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Great sound quality,
I love the noise cancelling . Overall I'm impressed.
My wife hates the fit of them so I guess they are not right for everyone.
I love the noise cancelling . Overall I'm impressed.
My wife hates the fit of them so I guess they are not right for everyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Thank you for sharing your thoughts about the Buds3 Pro, Brian! It's great to see that you're impressed with the sound quality and the Adaptive Noise Control, which helps block out unwanted sounds while letting in just the right amount of ambient noise. The Buds3 Pro are designed with a new shape for a snug fit, but as you mentioned, fit can vary from person to person. We encourage users to experiment with the additional bud tips provided to get the best fit. Your feedback highlights how important comfort is, and we appreciate you taking the time to share your experiences! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Earbuds
on March 5, 2025
Posted by: Bcollins
Expertise:Expert
One of Samsung's worst earbuds. They don't stay in your ear and they constantly turn off noise cancelling. They also don't charge all the time in the case. Tried to return these and Samsung said only thing I could do is have the earbuds serviced. Don't waste your time with these
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, March 10, 2025
Hey Bcollins. Thank you for sharing your experience with the Galaxy Buds3 Pro. We truly appreciate your feedback and want to address your concerns. We designed the Galaxy Buds3 Pro with comfort and fit in mind. The customizable ear tips come in various sizes to help ensure a secure fit for every user. If you’re having trouble keeping them in place, we’d recommend trying different sizes to find the best fit for you. Regarding the noise-canceling feature, our Active Noise Cancellation technology is meant to adapt to your environment, and it’s equipped to help you immerse yourself in your audio experience. Having a proper fit is the best way to ensure that this feature is functioning correctly. Finally, if your buds aren’t charging as expected, it may be helpful to ensure that the charging contacts are clean and free of debris. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We encourage you to reach out to us at Samsung Support if you continue to encounter these challenges. We’re here to help you make the most of your Samsung experience! -Kelvin
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Written by a customer while visiting Samsung US