Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great ear buds
on February 26, 2025
Posted by: Jrubi25
[This review was collected as part of a promotion.] Easy connection to s23 ultra and s9 tablet.
Great battery life.
Great style and design
Seamless action across apps
Great battery life.
Great style and design
Seamless action across apps
Value
5
Written by a customer while visiting Samsung US
Posted by: Brandocommando
from Marietta, SC
Expertise:Intermediate
Verified Purchase:Yes
The galaxy buds3 Pros are great. They have great sound, high volume and good sound cancelation.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Saidun Nazam Shakil
from Fairfield, CT
Expertise:Intermediate
Verified Purchase:Yes
It doesn't fit into my ear, very uneasy to use them. It is just not only me my friend also had the same issue. These buds just fall out from the air time to time. It is so frustrating.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, March 10, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Saidun. We designed the Buds3 Pro to ensure comfort and provide a secure fit. If you're finding it challenging to get the right fit, we recommend experimenting with different ear tips included in the package. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. Also, it's great to hear that you're using them with a friend. We encourage you to check out the Active Noise Cancellation and Ambient Sound features, which can enhance your listening experience and make it more enjoyable. We’re continually striving to improve our products based on feedback, and your insights are valuable. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Not enough instructions how to operate it.
on February 27, 2025
Posted by: NAcc
I bought galaxy buds3 pro a couple of days ago and could not find thorough or detailed instructions how to set it up. Such as background noises
Response from Samsung USBy R&R Team, March 10, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Nacc. We see that you have just received your buds and are looking for detailed instructions on how to set them up. We encourage you to check out the resources available below to help you get started with the impressive features and sound that your buds offer. If you have any further questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://downloadcenter.samsung.com/content/PM/202407/20240722225415559/EB/WEA_R530_R630_EN_FINAL_240718/start_here.html (manual)
https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/
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https://downloadcenter.samsung.com/content/PM/202407/20240722225415559/EB/WEA_R530_R630_EN_FINAL_240718/start_here.html (manual)
https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/
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Written by a customer while visiting Samsung US
Posted by: Dave
Verified Purchase:Yes
Best I ever owned. Coming from the Galaxy bud 2 pro.
Written by a customer while visiting Samsung US
Posted by: Vjcp14
from Ca
Expertise:Intermediate
Verified Purchase:Yes
Good Earphones. Falls off ear when i tilt my head though. Also my ears gets irritated with the tip material so replaced with silicone one. The sound is great when they stay in my ears. Noise cancellation is effective. I work around planes and cancels the noise enough to comfortable levels.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not Worth the Upgrade
on February 28, 2025
Posted by: Feather
[This review was collected as part of a promotion.] I upgraded from the Galaxy Buds2 Pro to the Buds3 Pro, and honestly, I regret it. While the sound and bass are slightly improved, the overall experience is frustrating.
The biggest issue is the fit—they constantly feel like they’re slipping out, especially the left one. Mine even fell out on a subway staircase, and I was lucky to grab it in time.
Another problem is charging the left earbud. It often doesn’t charge properly, requiring me to reinsert it multiple times before it connects.
Battery life also seems worse. While the case’s battery percentage is visible in the Galaxy Wearable app, it no longer appears in the Bluetooth tab like it did with the Buds2 Pro, making it less convenient to check.
The new stem design also makes cleaning more difficult, as dust and lint collect easily in the case.
Overall, despite slightly better sound, the fit issues, charging problems, weaker battery life, and inconvenient design make the Buds3 Pro a downgrade. If you own the Buds2 Pro, I wouldn’t recommend upgrading.
Value
2
Response from Samsung USBy R&R Team, March 20, 2025
Hey Feather. Thank you for your detailed feedback on the Galaxy Buds3 Pro! While it's great that you noticed improvements in sound and bass quality, we understand you had some concerns about the overall experience. For the fit, adjusting the earbuds by rotating them slightly or ensuring the ear tips are properly aligned with the grooves on the earbuds may help them stay secure. If the left earbud continues to feel loose, trying different ear tip sizes or ensuring they are correctly installed might improve the fit. Regarding charging concerns, ensuring the charging contacts are clean and free of sweat or liquid can help maintain proper connectivity. If the left earbud still doesn’t charge consistently, reinserting it as you’ve been doing is a good step, but we also recommend restarting the earbuds or checking for updates via the Galaxy Wearable app. For battery life, storing the earbuds in the charging case when not in use can help conserve power. While the case’s battery percentage is visible in the Galaxy Wearable app, we understand the inconvenience of not having it displayed in the Bluetooth tab anymore and appreciate this feedback. As for the new stem design, regularly cleaning the earbuds and case with a soft, dry cloth can help prevent dust and lint buildup. Your feedback on the design and usability is valuable, and we hope these tips enhance your experience with the Galaxy Buds3 Pro! If further guidance is needed, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Ceecee
Verified Purchase:Yes
Love the spatial audio! These earbuds are definitely worth it
Written by a customer while visiting Samsung US