Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,903 Reviews)
Rating breakdown 12,903 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
517
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,496)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Mauro
from Miami
Expertise:Expert
Verified Purchase:Yes
They are so uncomfortable. They fall easily even changing the plugs.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, April 9, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Mauro. We always appreciate hearing from our valued customers. We hate to see that you've had some challenges with the fit of your buds. It's important to ensure that you have the correct size ear tips. The Galaxy Buds3 Pro come with different sizes, and a proper fit should eliminate gaps between the ear tip and your ear. This helps prevent sound leaks and ensures optimal audio quality. If you need guidance on changing the tips, please refer to our guide for the Buds3 Pro. When you have the right tips, check the bottom of the earbuds for directional markings: “L” for left and “R” for right. Insert the R bud into your right ear with the “R” facing you, and the L bud into your left ear with the “L” facing you. Angle the earbud slightly so that the microphone points toward your mouth instead of straight down. You can also adjust the buds by rotating them until they feel comfortable. Additionally, consider running an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We hope that these tips help. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
ONE MONTH USE
on April 26, 2025
Posted by: Eman
from Camarillo, California
Expertise:Beginner
Definitely started off strong, great features all around and definitely exceeded my expectations and voice oj calls were crystal clear BUT they slowly DECLINED in quality after a month. After 4 MONTHS the case stopped taking a charge and I have no way of charging buds. Buds started RANDOMLY producing a HIGH PITCH sound that would cut through my ear and hurt like crazy. My voice on calls would sometimes sound staticy even with a full charge in areas were they had worked before. I use them almost everyday and it seems they are not meant to be use on a daily bases. They don't hold up as advertised which is disappointing since I'm all in with Samsung. I hope this doesn't happen with all the other phones tablets and laptop I've purchased.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, April 28, 2025
We appreciate you sharing your detailed feedback about the Galaxy Buds3 Pro, Eman. It's great to see that the earbuds initially exceeded your expectations, especially with their crystal-clear call quality and impressive features. The high-pitched sound you described could occur if the sub-microphone, located on the top outer edge of the earbuds, is accidentally covered while adjusting or wearing them. To avoid this, ensure that the sub-microphone remains unobstructed, especially when Active Noise Canceling, Adaptive, or Ambient Sound modes are enabled. For the charging concerns, it's important to check that the charging contacts on both the earbuds and the case are clean and free from debris. Proper alignment of the earbuds in the case is also crucial to ensure they charge correctly. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Ashley
from Florida
Expertise:Intermediate
Verified Purchase:Yes
These are better than my buds 2! With one earbud in you can experience noice canceling that actually cancels the sound. I do prefer the previous style and being able to choose your color.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, May 8, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Ashley! It’s great to see that you find the noise canceling feature so effective. It’s designed to create a truly immersive listening experience that lets you fully enjoy your music. We noted your preference for the previous style and color options, so your feedback on that is appreciated. We're always looking for ways to enhance our products while keeping what our customers love. If there is anything we can do to assist you at anytime, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Good product, horrible warranty
on July 30, 2025
Posted by: Michael
from Albuquerque, NM
Expertise:Expert
Headphones work good, but dont get caught running or hiking in the rain, because even though they advertise an ip57 rating when they break and you try to warranty them liquid damage voids the warranty. Oh and on top of that out of pocket repairs cost nearly as much and buying a new set.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, July 30, 2025
It's great to hear from you, Michael. Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We appreciate your insights. We want to clarify that the Galaxy Buds3 Pro are rated IP57 for dust and water resistance, meaning they can withstand immersion in fresh water up to 1 meter for a maximum of 30 minutes. We recommend avoiding activities like going to the beach or pool, as they’re not specifically designed for that use. We’d like to emphasize the importance of drying both the earbuds and your hands thoroughly before handling them, especially if you're out in the rain. If you have any further concerns or need assistance with this or anything else, please don’t hesitate to reach out to us at Samsung Support. We’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
More issues than ever
on September 12, 2025
Posted by: Nick
I love samsung but these are the first product I absolutely hate less than a year charging issues connectivity issues and now one bud won't even charge.
Response from Samsung USBy R&R Team, September 15, 2025
Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Nick. We appreciate your feedback and want to ensure you have the best experience with your buds. For the charging and connectivity concerns, please check out the links attached for troubleshooting options that can guide you through some helpful steps. Keep in mind that your Galaxy Buds3 Pro are covered against manufacturing defects with a limited 12-month warranty. Additionally, consider Samsung Care+ for added protection and support, which you can enroll in on Samsung.com at the time of purchase or within 60 days at samsungcareplus.com. If your concerns persist, don’t hesitate to reach out to Samsung Support so that we can take a further look into what could be causing these challenges. We're always here to help! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
https://www.samsung.com/us/support/troubleshooting/TSG01111318/ (connection)
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
https://www.samsung.com/us/support/troubleshooting/TSG01111318/ (connection)
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Written by a customer while visiting Samsung US
Customer Rating
3
This product has problems
on November 7, 2025
Posted by: Coltford1993
[This review was collected as part of a promotion.] First off the buds are extremely easy to lose to never find again. Once the lid closes there is no link period. I've lost several times and luckily they turned up. The galaxy Ai translator works great with the buds. My buds often have feedback screeches and it seriously hurts the ears.
Value
3
Response from Samsung USBy R&R, November 12, 2025
Hello Coltford1993,
Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s great to hear that the Galaxy AI translator was a standout feature — popular among travelers, students, and anyone needing real-time communication support. The Buds3 Pro feature enhanced microphones and adaptive audio to improve clarity and reduce external noise. You can further customize them using the fit test and sound personalization options in the Galaxy Wearable app. When storing your earbuds in the case, ensure they are securely placed and the lid is closed before moving. Feedback sounds might result from covering the sub-microphone. When features like Active Noise Canceling (ANC), Adaptive Sound, or Ambient Sound are active, the outside sub-microphone may play incoming sounds through the speaker. Adjusting, removing, or placing the earbuds in your ears may cause a beeping or howling noise, especially if the sub-microphone is unintentionally blocked. To prevent this, make sure the sub-microphone remains unblocked in these situations. For more details, check the linked article below. We appreciate your feedback and thank you for your continued trust in Samsung innovations.
Beeping or howling noise when holding the Galaxy Buds
https://www.samsung.com/us/support/troubleshoot/TSG10003620/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s great to hear that the Galaxy AI translator was a standout feature — popular among travelers, students, and anyone needing real-time communication support. The Buds3 Pro feature enhanced microphones and adaptive audio to improve clarity and reduce external noise. You can further customize them using the fit test and sound personalization options in the Galaxy Wearable app. When storing your earbuds in the case, ensure they are securely placed and the lid is closed before moving. Feedback sounds might result from covering the sub-microphone. When features like Active Noise Canceling (ANC), Adaptive Sound, or Ambient Sound are active, the outside sub-microphone may play incoming sounds through the speaker. Adjusting, removing, or placing the earbuds in your ears may cause a beeping or howling noise, especially if the sub-microphone is unintentionally blocked. To prevent this, make sure the sub-microphone remains unblocked in these situations. For more details, check the linked article below. We appreciate your feedback and thank you for your continued trust in Samsung innovations.
Beeping or howling noise when holding the Galaxy Buds
https://www.samsung.com/us/support/troubleshoot/TSG10003620/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor Phone Call Sound
on November 14, 2025
Posted by: PLee
from California
Expertise:Intermediate
These are the worst earbuds I have ever owned. People constantly complain that they cannot hear me and I have changed and tested all the different settings. I have called support three times and each time the call dropped after spending 15 minutes trying to troubleshoot.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, November 18, 2025
Hey there PLee
Thank you for sharing your experience with call performance. The Galaxy Buds3 Pro feature multiple microphones and advanced voice pickup technology to deliver clear, natural calls daily. Your insights offer valuable perspectives on how this experience felt for you. Call clarity is essential for users relying on their earbuds for communication all day. Your voice remains clear during calls on your Samsung earbuds, even in noisy settings. Each earbud has an internal microphone plus two external microphones working together to reduce noise. The internal mic helps you hear more clearly by filtering ambient noise, while the external mics focus on your voice to ensure clarity without interruption. If others can’t hear you well, try adjusting the earbuds or checking the microphone volume to avoid muting. Remember that call audio might transmit on the phone if the earbuds aren’t worn properly. Besides updating your Galaxy Buds through the Galaxy Wearable app, consult the link below for additional troubleshooting to ensure your microphone works correctly. Your thorough testing and patience show your commitment to optimizing your device. For more help, contact Samsung Support. Your feedback contributes to improving and designing future Buds with high standards for audio and call quality. Thanks again for your support of Samsung!
Use call features on your Samsung galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001317/
-Ty
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Thank you for sharing your experience with call performance. The Galaxy Buds3 Pro feature multiple microphones and advanced voice pickup technology to deliver clear, natural calls daily. Your insights offer valuable perspectives on how this experience felt for you. Call clarity is essential for users relying on their earbuds for communication all day. Your voice remains clear during calls on your Samsung earbuds, even in noisy settings. Each earbud has an internal microphone plus two external microphones working together to reduce noise. The internal mic helps you hear more clearly by filtering ambient noise, while the external mics focus on your voice to ensure clarity without interruption. If others can’t hear you well, try adjusting the earbuds or checking the microphone volume to avoid muting. Remember that call audio might transmit on the phone if the earbuds aren’t worn properly. Besides updating your Galaxy Buds through the Galaxy Wearable app, consult the link below for additional troubleshooting to ensure your microphone works correctly. Your thorough testing and patience show your commitment to optimizing your device. For more help, contact Samsung Support. Your feedback contributes to improving and designing future Buds with high standards for audio and call quality. Thanks again for your support of Samsung!
Use call features on your Samsung galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001317/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Sterling
from Milton Florida
Expertise:Intermediate
Verified Purchase:Yes
Great product. I have the Galaxy bus 2 pro which was a great product but the buds 3 pro is definitely a step in quality and sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US