Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,035 Reviews)
Rating breakdown 14,035 reviews
5 Stars
9,603
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: mark2341
Verified Purchase:Yes
First of all, when doing an earbud fit test, I could not get a good fit using any of the provided tips (this was according to the app). Although when in my ear, I don't understand why it's a poor fit, it seems to be okay for sound and staying power in my ear.
The earbud tips are absolute garbage! When conducting the fit test, one each of the large and small tips tore apart at the base, leaving part of the tip on the earbud, so now my only good set of tips is the middle size.
The earbud tips are absolute garbage! When conducting the fit test, one each of the large and small tips tore apart at the base, leaving part of the tip on the earbud, so now my only good set of tips is the middle size.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 12, 2024
Hey Mark2341, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a new device that is not functioning as expected. We have shared a link to a video we have to help you with changing the ear tips of your earbuds. We have also shared a link to the Samsung Support Team to help you with the ear tips that have been damaged during use. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Ammaron
Expertise:Intermediate
Verified Purchase:Yes
Love the sound of the earbuds, they sound much fuller then the buds 2 pro. The controls are nice to use, I like that you now have volume control on both earbuds separately. My only gripe is that this new design doesn't stay in my ears very well. The bean design of the buds pro and pro 2 kinda locked into the back of my ear, while these ones only seem to friction fit with the tips. I'm readjusting them every so often so they don't fall out, which isn't terrible, but it is slightly inconvenient. Other than that I'm loving them, and I can't wait for the UHQ update to come
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Ahha
from Flowood MS
Expertise:Expert
Verified Purchase:Yes
Big Samsung fan great product. I would recommend it to everyone.
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Patricia
from Northern Virginia
Verified Purchase:Yes
I am still trying to figure out my headphones. I like them because I don't have to worry about losing them. I use them often compared to the to buds 2pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: BGeorge
Verified Purchase:Yes
This doesn't stay in the ear. Tried all three sizes and says poor fit. The small size end broke off had to pry out.
Response from Samsung USBy Social Commerce, August 12, 2024
Hey BGeorge, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable and crucial the ideal fit of your earbuds is to you every day. We have shared a link to an article to help our customers with these redesigned earbuds, and recommend performing a fit test with your earbuds in your ears, and connected to the Samsung Wearables App. Lastly, we have shared a video to help you change the ear tips with ease, and to the Samsung Support Team if any of these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Goutham
from Dallas, texas
Expertise:Expert
Verified Purchase:Yes
These are the best buds available for samsung phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Matthew
from Springfield, TN
Expertise:Expert
Verified Purchase:Yes
Excellent sound, transparency, noise cancellation, and style.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Amit Kumar
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Bad fitment over ear. AnC is not good at all. thinking of returning
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 12, 2024
Hi there Amit Kumar, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fito f your earbuds is to you every day. We have shared a link to an article to help you with the placement of your earbuds for the optimal fit. We have also shared a link to an article about the ANC feature of your earbuds. Lastly, we have shared a link to the Samsung Support Team if this matter continues to occur with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US