Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,531 Reviews)
Rating breakdown 13,531 reviews
5 Stars
9,239
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
I'm not impressed.
on September 18, 2025
Posted by: Laydibud78
[This review was collected as part of a promotion.] Galaxy AI is not at all important to me. I want to be able to use Galaxy AI only when I choose to, not because it's forced on me by being already installed on my phone. I seem to have issues with my Galaxy Buds3 Pro when I only have one in my ear, people cannot hear me clearly when I speak. I have used the diagnostic features to clear up the sound on my
buds. I do like the noise canceling and I
I would like to be able to use the ambient sound features, I am kind of glad that I got them because I can ring them whenever I can't find them. I desire that Samsung would improve its own core features instead of attempting to duplicate other companies; it is a detrimental aspect of the Samsung experience.
buds. I do like the noise canceling and I
I would like to be able to use the ambient sound features, I am kind of glad that I got them because I can ring them whenever I can't find them. I desire that Samsung would improve its own core features instead of attempting to duplicate other companies; it is a detrimental aspect of the Samsung experience.
Value
3
Response from Samsung USBy R&R, September 25, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Laydibud78. It sounds like your buds are functioning well overall, especially when using just one to take calls. You mentioned using the ambient sound feature—have you tried activating it during calls? Enabling Ambient sound during calls can help you hear your voice more clearly. For more details on adjusting sound quality with your Galaxy Buds3 Pro, please see the linked article below. We appreciate your feedback and thank you for being part of the Samsung family. Automatic noise adjustments on the Galaxy Buds3 Pro
https://www.samsung.com/us/support/answer/ANS10003394/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Good earbuds with quite a few issues.
on September 22, 2025
Posted by: Meowtowel
from San Diego
Expertise:Expert
Great sound quality and functionality for having a conversation.. as long as you are sitting still. Definitely not for everyday regular use. This headset doesn't have a great design, personal opinion. I consistently have to readjust to keep them to stay in. I have owned them for less than 3 months, the right one is already having issues staying connected, doesn't sync properly in the case, and now periodically makes an extremely high pitch noise when i take it out until i put it in the case. The left one though has no issues hah.
Now i have to go buy something else that is more efficient for regular and daily use after spending as much as i did for this set.
Now i have to go buy something else that is more efficient for regular and daily use after spending as much as i did for this set.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R, October 2, 2025
Hello Meowtowel, Thank you for sharing your experience with your Galaxy Buds3 Pro. We recognize the importance of a proper fit. Below, you'll find resources showing the correct way to wear them for the best fit. If you're experiencing connection concerns, please contact our Samsung Support Team for assistance in restoring optimal performance. We appreciate your review and are glad to have you as part of the Samsung community. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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https://www.samsung.com/us/support/answer/ANS10003519/
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https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Mark
Verified Purchase:Yes
Only had for one month and had problems with working and charging. Sound is good.
Response from Samsung USBy R&R, October 7, 2025
Hi Mark, \nThank you for sharing your experience with your Galaxy Buds3 Pro. There’s nothing quite like popping your earbuds in only to realize they are dead — talk about a letdown. There are a few steps you can take to make sure your Galaxy Buds3 Pro are ready whenever you are on the go! First, ensure your earbuds are correctly placed in the case for a secure fit. Most importantly, use only Samsung-approved charging devices and accessories, as Samsung accessories are designed to optimize your battery life. Using other accessories could void your warranty and potentially cause damage. When you get a good charge, store them properly, and you should be good to go. Check out the resource below on how to maximize your earbuds' battery life. Thank you for your review. We appreciate you choosing Samsung.\nThe battery life of your Samsung earbuds\nhttps://www.samsung.com/us/support/answer/ANS10001314/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
2
Earbuds fall out of ears too easily
on September 25, 2025
Posted by: Elle
from Utah
They dont stay in my ears at all.. i have to shove them in every 5 min or less sometimes. That or wear ear muffs or a beanie to hold them in.. why do i have to shove them in so deep? It feels like they are pushing on my eardrums.. and they also feel like they stretch my ears out... the sound canceling is great but i cant really move around with them in or they will fall out.. and when they fall out and hit the ground they have a loud ringing in them. The only way to fix the ringing is to put them back in the case for a few min.. i have the smallest rubber things on them but they still dont fit.. how can i make them more comfortable nd not fall out??? Please help these were expensive!!
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R, October 2, 2025
Hello Elle, We're here to help with your Galaxy Buds3 Pro. Properly wearing your earbuds is essential for better sound, comfort, and to prevent them from falling out. Incorrect fitting can cause discomfort, sound leaks, and increased risk of losing an earbud, especially during activities like jogging. Make sure to use the correct size ear tips, which come in various sizes, to ensure a snug fit without gaps for optimal audio and minimal sound leakage. If assistance is needed with changing tips, refer to our guide linked below. After fitting the tips, check the earbuds for the L and R marks. Insert the R earbud into your right ear with the R facing you, and similarly for the L. Angle the microphone toward your mouth for the best performance, adjusting the earbuds until they feel secure. You can also run a fit test and consult our troubleshooting article or YouTube tutorial for more tips. If you need further help, contact our Samsung Support Team. Thank you for choosing Samsung—we’re glad you’re a valued customer. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
How to fit and maintain your earbuds
https://youtu.be/ZeCG5680lkY
-Ty
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https://www.samsung.com/us/support/answer/ANS10003519/
How to fit and maintain your earbuds
https://youtu.be/ZeCG5680lkY
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
The design wasn't thought through enough
on October 6, 2025
Posted by: Vere
from Chicago, IL
Expertise:Expert
Let's face it, if you have an Android phone, these are basically AirPods Pro. I bought them as an upgrade to my Galaxy Buds FE.
Here's the rub: they sound great and their ANC performance is good under ideal conditions. However, the triangular shape of the stem makes wind whoosh through the ANC, which doesn't automatically turn itself down to compensate like my Buds FE do. Also, that triangular shape makes them fiddly to rotate, which you have to do to put them in the case, because they go in backwards. I ended up returning my pair due to weird glitches on top of everything else.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
2
Response from Samsung USBy R&R, October 7, 2025
Hi there Das P, \nThank you for sharing your thoughts on your Galaxy Buds3 Pro. These earbuds can automatically adjust sound settings, such as Ambient sound, Adaptive sound, and Active noise canceling, to enhance your listening experience during music playback or calls. You can also manually activate these features through the Galaxy Wearable app. For detailed instructions, please see the linked YouTube video below on locating your Galaxy Buds3 Pro within the Samsung Wearable app. We value your feedback and appreciate your choice of Samsung.\nUse the Wearable app and SmartThings to find your Galaxy Buds | Samsung US\nhttps://www.youtube.com/watch?v=UUFCE2MqNIQ\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy buds 3 pro
on October 13, 2025
Posted by: MoeMoto
[This review was collected as part of a promotion.] The noise cancellation on them are amazing compared to the airpods and they're nicely designed they even have a light that blinks it's really cool I like the design the most
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
sound is great but...
on October 15, 2025
Posted by: joeC
Expertise:Intermediate
I wanted to love these but I have a major complaint. The sound is great, fit is great, battery life great BUT I bought these specifically for the voice command function which is terrible. It has only worked a handful of times. Would not recommend fir this feature.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R, October 23, 2025
Greetings joeC,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. We're glad to hear you're enjoying them so far. Here's some information to help you fine-tune your voice command setup. Activating voice commands on your buds allows you to control music playback, adjust volume, and answer calls using your voice. If you’ve configured a voice assistant like Bixby on your phone, your buds can also utilize it. The Galaxy Buds3 and Galaxy Buds3 Pro have their own voice commands, which can be enabled through the Galaxy Wearable app. Open the app on your connected device, go to Earbuds settings, then select Voice controls. Turn on the switch at the top to activate voice commands. Once activated, you can give commands such as: “Play music,” “Stop music,” “Next song,” or “Previous song" for media control; “Volume up” or “Volume down" for adjusting volume; and “Answer call” or “Reject call" for handling calls. Ensure your microphone faces toward your mouth for optimal recognition. Additional details about voice commands for your Galaxy Buds3 Pro are linked below. We value your feedback and are happy to have you as part of the Samsung community.
Use voice commands with your Galaxy Buds
https://www.samsung.com/us/support/answer/ANS10003614/
-Ty
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. We're glad to hear you're enjoying them so far. Here's some information to help you fine-tune your voice command setup. Activating voice commands on your buds allows you to control music playback, adjust volume, and answer calls using your voice. If you’ve configured a voice assistant like Bixby on your phone, your buds can also utilize it. The Galaxy Buds3 and Galaxy Buds3 Pro have their own voice commands, which can be enabled through the Galaxy Wearable app. Open the app on your connected device, go to Earbuds settings, then select Voice controls. Turn on the switch at the top to activate voice commands. Once activated, you can give commands such as: “Play music,” “Stop music,” “Next song,” or “Previous song" for media control; “Volume up” or “Volume down" for adjusting volume; and “Answer call” or “Reject call" for handling calls. Ensure your microphone faces toward your mouth for optimal recognition. Additional details about voice commands for your Galaxy Buds3 Pro are linked below. We value your feedback and are happy to have you as part of the Samsung community.
Use voice commands with your Galaxy Buds
https://www.samsung.com/us/support/answer/ANS10003614/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Beware of long term use
on October 15, 2025
Posted by: BigonRed
Expertise:Expert
Best sounding earbuds I have ever had, however 1 earbuds lost charging ability within 4 months, while the other lost charging ability after 8. We're great earbuds, but did not last long enough to justify the price.
Features
4
Performance
1
Design
2
Value
3
Response from Samsung USBy R&R, October 23, 2025
Good day BigonRed,
Thank you for reaching out and sharing your experience with your Galaxy Buds. We always appreciate hearing from our users and learning how their devices perform. If you find that one of your earbuds isn't holding a charge anymore, please contact our Samsung Support Team. Samsung products come with a limited 12-month warranty that covers manufacturing defects in material and workmanship. You can also extend this coverage with Samsung Care+ on eligible devices, which provides extra protection and support. Feel free to contact our support team to explore warranty options. We're here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for reaching out and sharing your experience with your Galaxy Buds. We always appreciate hearing from our users and learning how their devices perform. If you find that one of your earbuds isn't holding a charge anymore, please contact our Samsung Support Team. Samsung products come with a limited 12-month warranty that covers manufacturing defects in material and workmanship. You can also extend this coverage with Samsung Care+ on eligible devices, which provides extra protection and support. Feel free to contact our support team to explore warranty options. We're here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Written by a customer while visiting Samsung US