Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Alan
from Hawaii
Expertise:Intermediate
Verified Purchase:Yes
Earbuds sometimes doesn't charge and would need to be adjusted 4-5 times before it would recognize the buds are in the case. Extremely annoying as these are pretty expensive buds, I would expect everything to work perfectly out of the box. Sound quality is good though if you can overlook the horrible charging case.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R Team, September 2, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Alan. We understand how frustrating it can be if your earbuds aren’t charging or turning on properly. If one or both of your Galaxy earbuds are having trouble, it could be related to the earbuds themselves or the charging case. Sometimes, using a charger that isn’t approved by Samsung might lead to this situation. To help, we recommend fully charging the case, checking the earbuds for any visible damage, or restarting the earbuds. If that doesn’t do the trick, we’ve included a helpful link below for more troubleshooting steps. If you still need assistance with this or anything else, please reach out to us at Samsung Support. We're here to help! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Izzybon
Verified Purchase:Yes
Great quality and sound. Galaxy Buds3 Pro are my favorite. Highly recommend. A+
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Posted by: Lyubomir
from Mass
Expertise:Intermediate
Verified Purchase:Yes
Whem Im using only one of the buds i cant put it on QM
I would recommend this to a friend!
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
They are very comfortable and controlls are great. They pair up to my Samsung reliably. They go great with Samsung ecosystem. The reason for 3 stars is that the noise canceling doesn't handle loud noises very good. They make clicking sounds in addition to the loud noise. Also battery of case doesn't last as long as my cheaper JBLs. I figured for the premium price of these they should be much better than the cheaper brands.
Response from Samsung USBy R&R Team, September 11, 2025
Thanks for reaching out with your feedback on the Galaxy Buds3 Pro, Jorge. We're so glad to see that they fit well for you and that the pinch and swipe controls work well for you. We also love to see that they've been able to connect seamlessly to your other Samsung devices. We'd like to address your concerns about the battery as well as the noise cancellation and clicking sounds. Regarding the clicking sound, we recommend starting with a proper earbud fit. Make sure to check for software updates on both your buds and your phone. You can also reset the earbuds using the Galaxy Wearable app. If the concern continues after these steps, try re-pairing the buds with your device. Additionally, the Buds3 Pro case provides 30 hours of extended battery life, so be sure to keep them charged when not in use to make the most of that. We understand how important the noise cancellation feature is. You might want to try the additional bud tips that come with the earbuds. They can help reduce sound leaks and ensure that the noise cancellation works effectively. If you have any further concerns or if the clicking persists, please don’t hesitate to reach out to us at Samsung Support so that we can work with you to resolve this. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life from the 80's
on September 18, 2025
Posted by: Sean
Expertise:Expert
The sound quality is good but is not worth the headache that comes with the battery life on these things. I have had every generation of Samsung pro earbuds and these ones have to have A HALF TO A THIRD of the 2nd generation pro earbuds. Why not just charge the case you say? And that's a great point.... as long as you never ever unplug the case. You know that old laptop you had that would run out of power and die 5 mins after you unplugged it from the charger? That's exactly how this case feels. 2 nights ago I charged my case up to full. Yesterday, I use the right earbud at work for about 4 hours and it dies. Okay, whatever. I put it in the charge and use the left earbud to finish up the last 4 hours of work (yes, they will not last you an entire work day) After work, I don't really think about them and leave them in the case all afternoon. That same night, I went to use them on my PC only to find that the right earbud charged about 18% and the left one had not charged at all. The case doesn't even give ONE FULL CHARGE OF EACH EARBUD.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, October 22, 2025
Hello Sean,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. From your early morning workout to a late night of studying, you want your earbuds' battery to last as long as you do. We'll give you the inside scoop on battery charging tips, steps to take to get the most out of your battery, and how to prevent damage to your earbuds. Check to ensure your earbuds are placed in the case properly. Check the status of the earbuds by looking at the earbuds' battery indicator light. The case can be charged without inserting the earbuds; when the earbuds are inserted, both the earbuds and the case will charge simultaneously. If you are charging your earbuds and still notice they are not getting a full charge, please reach out to our Samsung Support Team. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. From your early morning workout to a late night of studying, you want your earbuds' battery to last as long as you do. We'll give you the inside scoop on battery charging tips, steps to take to get the most out of your battery, and how to prevent damage to your earbuds. Check to ensure your earbuds are placed in the case properly. Check the status of the earbuds by looking at the earbuds' battery indicator light. The case can be charged without inserting the earbuds; when the earbuds are inserted, both the earbuds and the case will charge simultaneously. If you are charging your earbuds and still notice they are not getting a full charge, please reach out to our Samsung Support Team. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Great design, horrible function
on September 18, 2025
Posted by: SamsungStan69
Only reason it's got 2 stars is the call audio quality. The background noise is significantly cut down. Ive been a fan of galaxy buds for quite some time now. These Buds 3 Pro are an absolute disappointment. The battery life doesnt come close to what they claim. 3 hours of playback if you're lucky. The eartips are a horrible design. The rubber is so paper thin, I knew they would fail eventually. Well when they did fail, it wasn't from yanking on the awkwardly to actually change them out. No it simply split apart from PUTTING THEM INTO MY EAR. An utter disappointment. Do better Samsung
Response from Samsung USBy R&R, September 25, 2025
Hey there SamsungStan69, Thank you for sharing your experience with the Galaxy Buds3 Pro. We value hearing how our devices are performing for you. Your feedback on the call sound quality is constructive. In the wearable app, you can customize sound settings and features related to calls. Battery life can also be improved through the app by switching between different modes, which help conserve power. If you need assistance with the ear tips, don't hesitate to get in touch with our Samsung Support Team. Our design intent was to make the ear tips feel barely there for greater comfort. Thank you for your review. We appreciate your choice of Samsung. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I'm not impressed.
on September 18, 2025
Posted by: Laydibud78
[This review was collected as part of a promotion.] Galaxy AI is not at all important to me. I want to be able to use Galaxy AI only when I choose to, not because it's forced on me by being already installed on my phone. I seem to have issues with my Galaxy Buds3 Pro when I only have one in my ear, people cannot hear me clearly when I speak. I have used the diagnostic features to clear up the sound on my
buds. I do like the noise canceling and I
I would like to be able to use the ambient sound features, I am kind of glad that I got them because I can ring them whenever I can't find them. I desire that Samsung would improve its own core features instead of attempting to duplicate other companies; it is a detrimental aspect of the Samsung experience.
buds. I do like the noise canceling and I
I would like to be able to use the ambient sound features, I am kind of glad that I got them because I can ring them whenever I can't find them. I desire that Samsung would improve its own core features instead of attempting to duplicate other companies; it is a detrimental aspect of the Samsung experience.
Value
3
Response from Samsung USBy R&R, September 25, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Laydibud78. It sounds like your buds are functioning well overall, especially when using just one to take calls. You mentioned using the ambient sound feature—have you tried activating it during calls? Enabling Ambient sound during calls can help you hear your voice more clearly. For more details on adjusting sound quality with your Galaxy Buds3 Pro, please see the linked article below. We appreciate your feedback and thank you for being part of the Samsung family. Automatic noise adjustments on the Galaxy Buds3 Pro
https://www.samsung.com/us/support/answer/ANS10003394/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10003394/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Good earbuds with quite a few issues.
on September 22, 2025
Posted by: Meowtowel
from San Diego
Expertise:Expert
Great sound quality and functionality for having a conversation.. as long as you are sitting still. Definitely not for everyday regular use. This headset doesn't have a great design, personal opinion. I consistently have to readjust to keep them to stay in. I have owned them for less than 3 months, the right one is already having issues staying connected, doesn't sync properly in the case, and now periodically makes an extremely high pitch noise when i take it out until i put it in the case. The left one though has no issues hah.
Now i have to go buy something else that is more efficient for regular and daily use after spending as much as i did for this set.
Now i have to go buy something else that is more efficient for regular and daily use after spending as much as i did for this set.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R, October 2, 2025
Hello Meowtowel, Thank you for sharing your experience with your Galaxy Buds3 Pro. We recognize the importance of a proper fit. Below, you'll find resources showing the correct way to wear them for the best fit. If you're experiencing connection concerns, please contact our Samsung Support Team for assistance in restoring optimal performance. We appreciate your review and are glad to have you as part of the Samsung community. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10003519/
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US