Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,440 Reviews)
Rating breakdown 13,440 reviews
5 Stars
9,177
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Huge downgrade
on February 2, 2026
Posted by: Coalsax
A huge downgrade on every front. No appreciable anc, terrible on calls, barely adequate general listening. The battery of the buds is ok but the case doesn't charge well. Not to mention the design, the old design you could blindly put your buds back in the case with one hand but these are fair bit more clumsy to deal with if you are focusing on other things.
Response from Samsung USBy R&R, February 3, 2026
Greetings Coalsax,
Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Each new Galaxy Buds generation aims to improve comfort, control, and sound quality in different listening situations through innovative design changes. Your feedback on call clarity, noise management, and case usability underscores the personal nature of wireless audio experiences. At Samsung, we keep refining our products with a focus on functionality. We sincerely appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Each new Galaxy Buds generation aims to improve comfort, control, and sound quality in different listening situations through innovative design changes. Your feedback on call clarity, noise management, and case usability underscores the personal nature of wireless audio experiences. At Samsung, we keep refining our products with a focus on functionality. We sincerely appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
They sound great the battery life isn't even close
on February 2, 2026
Posted by: zerocool4076
Expertise:Expert
Be here but sounds great but the battery life is very bad the only last three to four hours before they completely die
Features
4
Performance
2
Design
5
Value
4
Response from Samsung USBy R&R, February 3, 2026
Hello zerocool4076,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We recognize that battery life is crucial to your daily listening, and your feedback helps us see how usage habits and expectations differ among users. The Galaxy Buds3 Pro offer up to 26 hours of playback on a single charge, which can extend to 30 hours with the case fully charged. If your earbuds quickly lose power, try storing them in the case with the cover closed when not in use. You can also adjust notification settings via the Galaxy Wearable app on your connected phone and ensure your earbuds' software is current. For more details, check our online guide linked below. The Buds3 Pro are built to deliver high-quality sound with smart features that improve your experience with music, calls, and media all day long. Thank you for choosing Samsung.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We recognize that battery life is crucial to your daily listening, and your feedback helps us see how usage habits and expectations differ among users. The Galaxy Buds3 Pro offer up to 26 hours of playback on a single charge, which can extend to 30 hours with the case fully charged. If your earbuds quickly lose power, try storing them in the case with the cover closed when not in use. You can also adjust notification settings via the Galaxy Wearable app on your connected phone and ensure your earbuds' software is current. For more details, check our online guide linked below. The Buds3 Pro are built to deliver high-quality sound with smart features that improve your experience with music, calls, and media all day long. Thank you for choosing Samsung.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor fit, great sound
on April 9, 2025
Posted by: Kittycas
Expertise:Intermediate
The sound is fine as usual but the fit is terrible. I've tried different silicone sizes and it keeps falling out of my ear. I should've stayed with the previous model as that fit me better then these. They shouldn't have changed the design model.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy R&R Team, April 10, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. The Buds3 Pro features a completely redesigned shape that aims to deliver a snug and comfortable fit while enhancing your audio experience. If you're facing challenges when it comes to getting the right fit, we recommend checking out the link attached for some tips. It’s clear that sound quality remains a strong point for the Galaxy Buds3 Pro, and we appreciate your honest input regarding the fit compared to the previous model. Thank you for taking the time to share your experience. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Defective left ear bud
on December 1, 2025
Posted by: Cman
from Moreno Valley, CA
My left ear bud has little to no strong bass sound compared to the right bud.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R, December 2, 2025
Hello Cman,
Your feedback on connection behavior is appreciated. The Galaxy Buds3 Pro are designed for quick pairing with Galaxy devices, ensuring smooth switching between calls and music. Your insights help refine this smart switching feature so it feels helpful rather than distracting. If your Galaxy Buds3 Pro have low or no volume and poor sound quality on one or both buds, there could be several reasons. You might be wearing the earbuds incorrectly, or dust and debris may have accumulated. Additionally, outdated software, low battery, or other issues might affect audio quality. Please follow the steps in the link below to restore excellent sound quality every time. Our Samsung Support Team is always available to assist you. Feel free to contact us if you need further help. Thank you for your review; we value your choice of Samsung as your preferred brand.
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
-Ty
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Your feedback on connection behavior is appreciated. The Galaxy Buds3 Pro are designed for quick pairing with Galaxy devices, ensuring smooth switching between calls and music. Your insights help refine this smart switching feature so it feels helpful rather than distracting. If your Galaxy Buds3 Pro have low or no volume and poor sound quality on one or both buds, there could be several reasons. You might be wearing the earbuds incorrectly, or dust and debris may have accumulated. Additionally, outdated software, low battery, or other issues might affect audio quality. Please follow the steps in the link below to restore excellent sound quality every time. Our Samsung Support Team is always available to assist you. Feel free to contact us if you need further help. Thank you for your review; we value your choice of Samsung as your preferred brand.
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Mike
from Mississippi
Expertise:Expert
Verified Purchase:Yes
Am still not impressed, the volume is really low when playing music and on phone calls .I've told you guys before the galaxy buds pro had the best sound quality
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R, January 15, 2026
Hi Mike,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Improving sound quality over time involves tuning, clarity, and balanced audio. While sound preferences vary, optimal performance can be achieved by correctly placing your earbuds and customizing settings to fit your listening style. Please see the links below for guidance on adjusting your sound profile and wearing your earbuds properly for the best audio experience. We value your choice of Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
Optimize your sound experience with Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Improving sound quality over time involves tuning, clarity, and balanced audio. While sound preferences vary, optimal performance can be achieved by correctly placing your earbuds and customizing settings to fit your listening style. Please see the links below for guidance on adjusting your sound profile and wearing your earbuds properly for the best audio experience. We value your choice of Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
Optimize your sound experience with Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Extremely disappointed
on March 7, 2026
Posted by: Fp1212
After about a year they have completely failed. Mic doesn't function. Speakers pop. Connection drops. The Pro 2s I have still function totally fine. I regret the purchase.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, March 9, 2026
Hey there Fp1212,
Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed to deliver rich audio, smart noise control, and seamless connectivity with Galaxy devices. If you're experiencing issues with your microphone not functioning properly or if your Galaxy Buds3 Pro's connection to your device is unstable, please check for any available software updates. We have helpful resources with troubleshooting steps that may resolve the issues you're facing. We'll include the links below, and we recommend reviewing them at your earliest convenience. The Galaxy ecosystem aims to provide simple and immersive audio experiences, no matter where your day takes you. Thank you for being a part of the Samsung community.
Software update issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01200504/
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed to deliver rich audio, smart noise control, and seamless connectivity with Galaxy devices. If you're experiencing issues with your microphone not functioning properly or if your Galaxy Buds3 Pro's connection to your device is unstable, please check for any available software updates. We have helpful resources with troubleshooting steps that may resolve the issues you're facing. We'll include the links below, and we recommend reviewing them at your earliest convenience. The Galaxy ecosystem aims to provide simple and immersive audio experiences, no matter where your day takes you. Thank you for being a part of the Samsung community.
Software update issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01200504/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth 10 bucks.
on February 12, 2025
Posted by: Logan
from OH
They squeal every single time I try to adjust them in my ears. Not quietly either, loud enough for my girlfriend to hear it 10-12 feet away from me. I sent them in for repair and they were returned in the exact same unworking state. These are the most terrible ear buds I have tried from a major manufacturer in about 5 years.
Unless you're hoping for a migraine every time you use them, I would suggest anything else. These are unusable.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
It's great to hear from you, Logan. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. The Galaxy Buds3 and the Galaxy Buds3 Pro deliver exceptional sound quality and comfort. The outer blade design ensures a better fit and weight distribution, making them comfortable enough for prolonged use, whether you are at the gym or relaxing at home. We noted your concern about the loud sounds you experience when putting on your buds. If you haven't already done so, we recommend checking and making sure your buds are up to date with the latest software update. Also, try resetting your buds, as this can sometimes help with concerns like this. We see that you've already had your buds looked at. If this persists, please be sure to reach out to us at Samsung Support so that we can look into what can be done to get this resolved. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: RTRT
from Houston, TX
Expertise:Beginner
Verified Purchase:Yes
After wearing these for 2 hours, the buds made my ears sore. I also didn't like the new touch settings. The swiping up and down along the bar and applying enough pressure is nearly impossible to achieve one-handed. I immediately returned mine and continue to wear the Buds2 Pro.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Hi there RTRT,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Wearing your Buds3 Pros improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like to learn more, feel free to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro. If you would like to share any other feedback with us or if you would like further assistance, please let us know by reaching out to Samsung Support at your leisure. Thank you for choosing Samsung!
- Debra
Samsung Support
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Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Wearing your Buds3 Pros improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like to learn more, feel free to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro. If you would like to share any other feedback with us or if you would like further assistance, please let us know by reaching out to Samsung Support at your leisure. Thank you for choosing Samsung!
- Debra
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Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Written by a customer while visiting Samsung US