Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Galaxy buds3 pro
on August 24, 2025
Posted by: Oscarj
[This review was collected as part of a promotion.] The Galaxy Buds Pro 3 deliver impressive sound quality and effective noise cancellation. They are a great choice for Samsung users looking for premium features and seamless integration.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Buds 3 Pro Great Quality
on August 24, 2025
Posted by: SamsungNation
[This review was collected as part of a promotion.] I love my Buds! I use them almost daily for calls and various forms of media consumption (such as gaming). I hardly go anywhere without them. I even went as far as to make sure they are connected with SmartThings, which came in handy bc I used it to locate them at the movies one time when they fell out of my pocket. They sound amazing and fit comfortably in my ear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound and noise cancellation
on August 25, 2025
Posted by: MingSaigon
[This review was collected as part of a promotion.] Galaxy AI ear buds was great noise cancellation while traveling on the planes
Value
5
Written by a customer while visiting Samsung US
Posted by: Rachael B
from Blaine, Wa
Expertise:Intermediate
Verified Purchase:Yes
Galaxy Buds3 Pro — Oops!… I Misaligned Again
Love the sound and that head‑tracking directional trick. Features feel personal, not cookie‑cutter. Fits better than the old style, and I’m weirdly charmed by the light strips and see‑through charging lid.
Not so hot on the angular “sci‑fi” look or the limited color picks — silver is hard to spot in dim light. Still figuring out what those lights actually do. The “pinch” controls were clumsy at first, and the screech when touched on some settings is rough. They’ll still fall out of my ears eventually, and getting them into the case is a fiddly process — the buds don’t snap in or guide themselves; you have to manually nudge each one into a tight, awkward slot, and even then it’s easy to misalign them, especially in low light. I’ve even tried to stick the stem in my ear more than once — it’s that confusing, and honestly, I’m not sure how I haven’t ruptured an eardrum yet. The interchangeable ear tips have a strong, chemical odor that hasn’t faded in over a month.
Bottom line: Galaxy Buds3 Pro sound amazing and feel tailored to you, with head‑tracking audio and a slick charging case that’s frustrating to align — the buds don’t snap in or guide themselves, and misalignment is common. The sci‑fi look, clumsy pinch controls, and weirdly smelly ear tips keep it from being a slam dunk.
Bonus Tracklist
These features deserve a shoutout:
Mystery Funk Mode
Pinch Me Gently (Before I Scream!)
Case of Confusion
Silver Where?
Ambient Vibes
Stem the Tide
Funk Detect
Battery Ballad
Noise Parade
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Bad charging on buds
on August 25, 2025
Posted by: Rdersfan4life
from Washington
I would not buy these ear buds again the charging on these buds is not good at all, and when you call samsung they give you the run around about it and want you to find someone in the area to look at them
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, August 26, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We truly appreciate your feedback and want to address your concern about the buds not charging! If one or both of your earbuds are not charging or turning on, this could be related to the earbuds themselves or the charging case. Sometimes, using a charger that isn’t approved by Samsung may lead to charging challenges, or there could be some damage to the earbuds. We suggest fully charging the case, checking the earbuds for any visible signs of damage, or restarting the earbuds. For additional troubleshooting options, please check out the link attached. If you have any questions or need assistance, feel free to reach out to us at Samsung Support. We take pride in our customer service and want to ensure you have a wonderful experience with our devices! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Unreliable charging
on August 26, 2025
Posted by: John
Expertise:Intermediate
Sound is excellent, however the charging for them is completely unreliable. Case has a full charge but will only charge the ear bud you put in first every time, then when I go to use them 16 hours later the case is almost dead along with the ear bud. Did this from day one and I was hoping it was a software issue. Samsung did nothing to help me resolve the issue.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 27, 2025
It's awesome to hear from you, John. Thank you for sharing your experience with the Galaxy Buds3 Pro. We take every concern very seriously and want to ensure you get the support you need. We’d love to help you troubleshoot the charging concern you’re facing to resolve it as quickly as possible. Please remember that Samsung provides a 12-month limited warranty for manufacturer defects, and you might consider Samsung Care+ for additional coverage on eligible devices, which offers extended protection and extra support. Be sure to check out the link attached for options to help troubleshoot this. If you continue to experience this after troubleshooting, please reach out to us at Samsung Support. We’re here to assist you further and help you enjoy your Galaxy Buds3 Pro! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Rahul
from Chicago
Expertise:Beginner
Verified Purchase:Yes
The output is excellent, and the design is aesthetically pleasing.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Great sound, shoddy fit, issues
on August 29, 2025
Posted by: Ramgoat
[This review was collected as part of a promotion.] Sound is amazing. The fit is terrible for me personally and I have to constantly adjust while ending calls due to the controls.
There is an odd sound that comes from the buds when I end calls. I've already had to return a pair so I am not optimistic about build quality. QA needs work.
Value
3
Response from Samsung USBy R&R Team, September 2, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro. We hate to see that the fit hasn't been ideal for you and that adjusting them during calls has been a hassle. We want to make sure you have the best experience, so we recommend trying out the different sized ear tips included with your buds. Finding the right size is crucial for a snug fit, which helps prevent sound leaks and ensures excellent audio. If you need help changing the tips, our guide on the Buds3 Pro will walk you through it. Once you’ve got the right tips, make sure to position the earbuds correctly: the "R" bud goes in your right ear with the "R" facing you and the "L" bud in your left ear, also facing you. Angle them slightly so the microphone is pointing towards your mouth, and you can adjust their position for the perfect fit. You can even run an earbud fit test in the Galaxy Wearable app to check if they fit well. If you have any other questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US