Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Mokesh
from Andover Kansas
Expertise:Intermediate
Verified Purchase:Yes
Burnt Smell was coming. Ordered Second Set if that is also burnt smell at tip
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy R&R Team, August 7, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Mokesh. We understand that you may have concerns about a burnt smell coming from your earbuds' tips. The ear tips on the Buds3 Pro are made from silicone, while the insert consists of polyamide and glass fiber. To resolve the concern, we recommend cleaning your earbuds. Start by using a cotton swab and a dry brush to remove any debris from both the earbuds and the ear tips. Wipe the inside of the earbud tips with a soft, dry cloth to eliminate dust and earwax. Avoid using metal or wire brushes, as they may damage the earbuds. After cleaning, reattach the earbud tips and use a cotton swab to clean the charging contacts and sensors on both earbuds as well as the charging case. Finally, gently wipe the earbud blades with a dry, soft cloth. Proper maintenance will help ensure the touch commands function smoothly. If you have any further questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Wont charge ear buds
on August 5, 2025
Posted by: Nick
Expertise:Intermediate
Like most people, ear buds wont charge. Just a red blinking light. Help just says clean dirt and dry them out. Sigh, second set i have had and same thing. Dont know why i keep trying samsung ear buds. Last two have not worked. I will stick to cheaper ones. Paying top dollar isnt worth it if this is what we get.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, August 7, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Nick. We hate to see that you may be experiencing some challenges trying to charge your buds and want to ensure you're having the best experience possible. If the charging case's battery indicator light is flashing red, it may indicate an interruption during charging. To ensure proper charging, please use the included USB cable along with a Samsung-approved wall adapter (sold separately), and ensure the earbuds are positioned correctly in the case. It’s also important to keep the charging contacts on both the earbuds and inside the case clean and free of dust or debris that might affect charging. Additionally, check for any damage to the case, earbuds, and charger. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can also add Samsung Care+ for extended protection and support on eligible devices. If you continue to experience this, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Sounds good but doesn't stay in
on August 8, 2025
Posted by: SamsungSteve
[This review was collected as part of a promotion.] I thought these were going to be great. The sound quality is great but I cant even walk a couple feet without them falling out. I tried the different size ear pieces but still nothing. Wish they were over the ear headphones
Value
2
Response from Samsung USBy R&R Team, August 11, 2025
We appreciate you taking the time to share your feedback with the Galaxy Buds3 Pro, Steve. We always look forward to hearing from you, and we love to see that you've really enjoyed the sound quality of the Buds3 Pro. We love to see that you've already tried the additional bud tips, but there are other steps you can take to obtain a better fit. Please check out the link attached for further instructions to help you achieve that perfect fit. For any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Features
on August 10, 2025
Posted by: dfsjratl
[This review was collected as part of a promotion.] Galaxy AI on the Buds is very cool... especially when using language conversion... enjoying the "fine tuning" of the Buds3 Pro vs the older Buds Live...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best inalambric earbuds that I have bought
on August 11, 2025
Posted by: alfaroo90210
[This review was collected as part of a promotion.] I bought the Buds 3 Pro after trying a lot of earbuds that didn't meet my expectations and after I bought them I really felt a different experience from any other earbuds, from comfort to sound quality and customization they really are perfect and the sound is impressive, I wildly recommend anyone to try these earbuds they will really fulfill your expectations if you are looking for the best sound quality the best comfort and the best functions.
Value
5
Response from Samsung USBy R&R Team, August 11, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Alfaroo! We’re so happy to see that you've found the perfect combination of comfort, sound quality, and customization just as we designed them to be. Your photo of the Buds is fantastic! It really captures their sleek design and futuristic look. We love seeing how they enhance your listening experience. It's great to know that they exceeded your expectations after trying other options. If you ever have any questions or need assistance, please don't hesitate to reach out to us at Samsung Support. We are always here to help you get the most out of your Galaxy Buds experience. Thank you again for your enthusiastic recommendation! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: S Y N
from seattle washington
Verified Purchase:Yes
it kept delivering feedback, in the form of a high pitched SHRIEK.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for your review of the Galaxy Buds3 Pro! We truly appreciate your feedback, and we’ve noted your concern about the high-pitched sound. When using features like Active Noise Canceling, Adaptive sound, or Ambient sound, the sound from the sub-microphone (located on the top outer edge of your earbuds) is adjusted based on the noise control mode and delivered through the speaker. If you're experiencing beeping or howling sounds, it might be due to touching or covering that area while putting on or adjusting your earbuds. To ensure the best experience, please make sure the sub-microphone isn’t covered when these features are activated. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Hard to use
on August 23, 2025
Posted by: Shee
from Va
Expertise:Intermediate
Buds are very difficult to use. They are not functioning. The box came with limited directions. I have to search the internet to figure out how to use them. And every time I touch them, something different happens.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, August 26, 2025
Thank you for your review of the Galaxy Buds3 Pro! We truly appreciate your feedback and are glad to hear about your experience. We want to ensure that you have the best experience possible. To help you learn more about how the buds work, we will include a link to the manual, which provides deeper insights and tips to help with your listening experience. If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/ca/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/?msockid=3fcd1f1c2d6d656b0bbb0aaa2c1864f6
https://downloadcenter.samsung.com/content/UM/202410/20241031153230962/R530_R630_UG_CA_ENG_D4.pdf
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https://www.samsung.com/ca/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/?msockid=3fcd1f1c2d6d656b0bbb0aaa2c1864f6
https://downloadcenter.samsung.com/content/UM/202410/20241031153230962/R530_R630_UG_CA_ENG_D4.pdf
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Written by a customer while visiting Samsung US
Customer Rating
4
Amazing GalaxyAI buds
on August 23, 2025
Posted by: Sepizza
[This review was collected as part of a promotion.] I am excited to share my experience with the earbuds, as they have truly impressed me. The sound quality is exceptional, providing a rich and immersive audio experience for all types of media. The integration of the new GalaxyAI feature takes the user experience to another level. Furthermore, the comfortable design makes them ideal for extended use, whether at home or on the go. Overall, these earbuds have set a new standard for me.
Value
4
Written by a customer while visiting Samsung US