Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,531 Reviews)
Open Ratings Snapshot
Rating breakdown 13,531 reviews
5 Stars
9,239
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Defective series of headphones, don't buy.
on July 30, 2025
Posted by: Galaxy Budsfannomore
Expertise:Intermediate
The 3 series were defective to begin with being pushed back a whole month. As for cosmetic design. These headphones don't age very gracefully. Cheap paint on product compared to the others in the series.
There is also a major defect where the left earbud would charge but the right one. Many consumers say Samsung will not take accountability on it and make up damages. I will never buy Samsung again. There are more tough and better earbuds out there. Wish I never traded in older headphones.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 30, 2025
Thanks for sharing your feedback on the Galaxy Buds3 Pro with us! We’re always happy to hear from our customers, and if needed, we're always here to assist! If you’re experiencing any challenges with charging or turning on, it’s worth checking whether you're using an approved charger from Samsung, as this can influence performance. Sometimes, the charging case might need a full charge, or a simple reset can work wonders for the earbuds. Be sure to check out the link for additional options to help troubleshoot this. We truly care about making your experience with our products exceptional. Remember, there's a 12-month limited warranty covering manufacturer defects, and Samsung Care+ is available for those who want extra peace of mind. If you find these steps don’t help, please be sure to reach out to us at Samsung Support! We're here to ensure that you have the best experience possible! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound but suboptimal fit.
on August 2, 2025
Posted by: Adot1652
[This review was collected as part of a promotion.] The sound from these buds is exceptional. My biggest complaint is the fit and design. They fall out on my ears more regularly than the Buds 2 pro. I understand the design change but the angle doesn't work for me. I spend more time trying to keep them in my ears than enjoying my music. When I do listen to my music I do enjoy it though. I always have a hard time with the fit in my ear canal and the fit test always says there is not a good seal. Not sure how to fix that though.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Burnt Smell
on August 5, 2025
Posted by: Mokesh
from Andover Kansas
Expertise:Intermediate
Verified Purchase:Yes
Burnt Smell was coming. Ordered Second Set if that is also burnt smell at tip
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 7, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Mokesh. We understand that you may have concerns about a burnt smell coming from your earbuds' tips. The ear tips on the Buds3 Pro are made from silicone, while the insert consists of polyamide and glass fiber. To resolve the concern, we recommend cleaning your earbuds. Start by using a cotton swab and a dry brush to remove any debris from both the earbuds and the ear tips. Wipe the inside of the earbud tips with a soft, dry cloth to eliminate dust and earwax. Avoid using metal or wire brushes, as they may damage the earbuds. After cleaning, reattach the earbud tips and use a cotton swab to clean the charging contacts and sensors on both earbuds as well as the charging case. Finally, gently wipe the earbud blades with a dry, soft cloth. Proper maintenance will help ensure the touch commands function smoothly. If you have any further questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wont charge ear buds
on August 5, 2025
Posted by: Nick
Expertise:Intermediate
Like most people, ear buds wont charge. Just a red blinking light. Help just says clean dirt and dry them out. Sigh, second set i have had and same thing. Dont know why i keep trying samsung ear buds. Last two have not worked. I will stick to cheaper ones. Paying top dollar isnt worth it if this is what we get.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 7, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Nick. We hate to see that you may be experiencing some challenges trying to charge your buds and want to ensure you're having the best experience possible. If the charging case's battery indicator light is flashing red, it may indicate an interruption during charging. To ensure proper charging, please use the included USB cable along with a Samsung-approved wall adapter (sold separately), and ensure the earbuds are positioned correctly in the case. It’s also important to keep the charging contacts on both the earbuds and inside the case clean and free of dust or debris that might affect charging. Additionally, check for any damage to the case, earbuds, and charger. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can also add Samsung Care+ for extended protection and support on eligible devices. If you continue to experience this, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Sounds good but doesn't stay in
on August 8, 2025
Posted by: SamsungSteve
[This review was collected as part of a promotion.] I thought these were going to be great. The sound quality is great but I cant even walk a couple feet without them falling out. I tried the different size ear pieces but still nothing. Wish they were over the ear headphones
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 11, 2025
We appreciate you taking the time to share your feedback with the Galaxy Buds3 Pro, Steve. We always look forward to hearing from you, and we love to see that you've really enjoyed the sound quality of the Buds3 Pro. We love to see that you've already tried the additional bud tips, but there are other steps you can take to obtain a better fit. Please check out the link attached for further instructions to help you achieve that perfect fit. For any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Features
on August 10, 2025
Posted by: dfsjratl
[This review was collected as part of a promotion.] Galaxy AI on the Buds is very cool... especially when using language conversion... enjoying the "fine tuning" of the Buds3 Pro vs the older Buds Live...
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best inalambric earbuds that I have bought
on August 11, 2025
Posted by: alfaroo90210
[This review was collected as part of a promotion.] I bought the Buds 3 Pro after trying a lot of earbuds that didn't meet my expectations and after I bought them I really felt a different experience from any other earbuds, from comfort to sound quality and customization they really are perfect and the sound is impressive, I wildly recommend anyone to try these earbuds they will really fulfill your expectations if you are looking for the best sound quality the best comfort and the best functions.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, August 11, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Alfaroo! We’re so happy to see that you've found the perfect combination of comfort, sound quality, and customization just as we designed them to be. Your photo of the Buds is fantastic! It really captures their sleek design and futuristic look. We love seeing how they enhance your listening experience. It's great to know that they exceeded your expectations after trying other options. If you ever have any questions or need assistance, please don't hesitate to reach out to us at Samsung Support. We are always here to help you get the most out of your Galaxy Buds experience. Thank you again for your enthusiastic recommendation! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
horrible
on August 21, 2025
Posted by: S Y N
from seattle washington
Verified Purchase:Yes
it kept delivering feedback, in the form of a high pitched SHRIEK.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for your review of the Galaxy Buds3 Pro! We truly appreciate your feedback, and we’ve noted your concern about the high-pitched sound. When using features like Active Noise Canceling, Adaptive sound, or Ambient sound, the sound from the sub-microphone (located on the top outer edge of your earbuds) is adjusted based on the noise control mode and delivered through the speaker. If you're experiencing beeping or howling sounds, it might be due to touching or covering that area while putting on or adjusting your earbuds. To ensure the best experience, please make sure the sub-microphone isn’t covered when these features are activated. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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