Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Always falling out
on July 14, 2025
Posted by: Kyle
I like the look, but they always fall out of my ears, especially when talking or chewing
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 15, 2025
We appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro, Kyle. We always appreciate hearing from our customers. It's great to see that you like the new look of the Buds3 Pro, but we noticed that you may be having some challenges keeping them from falling out. We've provided a link at the end of this response for a guide to help you get the best fit with your buds. We hope that this helps enhance your experience. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2
Will not buy these again
on July 14, 2025
Posted by: 3pros suck
Long lasting headphones. Worked great sounded great. But after owning 2 pairs in under 6 months I will not purchase another pair. Anything short of carring them in bubble wrap and placed on a pillow where ever you go they will break without fail. They have been such a huge disappointment. Really thinking about switching to i phone after owning these headphones
Response from Samsung USBy R&R Team, July 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s disappointing to see that they haven’t lived up to your expectations, especially when they are designed for durability and exceptional sound quality. We want every user to enjoy their earbuds without frustration. We'd love to gather more details about your experience to see how we can help. Please reach out to us at Samsung Support so we can assist you further. Your feedback is invaluable, and we’re here to ensure you have the best possible experience with our products. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Bud's Pro 3 won't stay in my ears. Big Sad
on July 15, 2025
Posted by: BIGBEEF
[This review was collected as part of a promotion.] I typically use my Buds Pro 3 to listen to music during my long shifts at work. Although the audio clarity is fantastic I have issues with them falling out anytime I move my head or drink something. I wish there were other options available for the changeable ear pieces such as memory foam or other materials like silicone.
Getting the earbuds out and into the case can be a little tricky because the materials are so smooth it's difficult to get a purchase or good grip on them.
Value
3
Response from Samsung USBy R&R Team, July 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s great to know you appreciate the excellent audio clarity during your long shifts. We understand how frustrating it can be if your earbuds don’t stay secure while moving or during breaks. We appreciate your feedback about wanting more interchangeable ear tip options, such as memory foam. Your suggestions are important to us as we strive to improve our products. To help you achieve the best fit possible, we’re including a link below to a guide that will assist you in finding the most comfortable ear tip option for your needs. If you have any further questions or concerns, please reach out to us at Samsung Support. Thank you once again for your insights! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable and outstanding clarity
on July 22, 2025
Posted by: svance
[This review was collected as part of a promotion.] Using the buds pro are comfortable and light. You forget they are there. Great clarity and sound for calls or music.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great but needs improvement on additional
on July 22, 2025
Posted by: Nickimyokabey
[This review was collected as part of a promotion.] The sound quality is excellent, and the noise canceling works great while still maintaining situational awareness. However, locating the device remains a challenge. Unlike competitors that allow you to track individual earbuds or the case, Samsung’s tracking options are limited. If the device is lost or stolen, there’s no reliable way to locate or lock it.
Value
4
Response from Samsung USBy R&R Team, July 23, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro! We love to see that the sound quality has been excellent for you and that the noise cancellation works great and helps you maintain your situational awareness. We understand your concern about potentially losing your buds, and we want to assure you that we have a solution for that. If your Galaxy Buds go missing, you can easily locate them using SmartThings Find or Samsung Find. Both services allow you to pinpoint your buds' location on a map, enable a ringing sound, and receive notifications when they are found. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: K A N
from Buffalo NY
Expertise:Beginner
Verified Purchase:Yes
They keep falling out. I tried both size ear buds. Not something that Ill ever use.
Design
1
Value
1
Response from Samsung USBy R&R Team, July 25, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kan. We truly want you to enjoy your earbuds to the fullest! Ensuring a comfortable and secure fit is essential for the best sound performance. We recommend checking out the link attached for tips on achieving the perfect fit with your Buds3 Pro. If you have any other questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Defective series of headphones, don't buy.
on July 30, 2025
Posted by: Galaxy Budsfannomore
Expertise:Intermediate
The 3 series were defective to begin with being pushed back a whole month. As for cosmetic design. These headphones don't age very gracefully. Cheap paint on product compared to the others in the series.
There is also a major defect where the left earbud would charge but the right one. Many consumers say Samsung will not take accountability on it and make up damages. I will never buy Samsung again. There are more tough and better earbuds out there. Wish I never traded in older headphones.
There is also a major defect where the left earbud would charge but the right one. Many consumers say Samsung will not take accountability on it and make up damages. I will never buy Samsung again. There are more tough and better earbuds out there. Wish I never traded in older headphones.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 30, 2025
Thanks for sharing your feedback on the Galaxy Buds3 Pro with us! We’re always happy to hear from our customers, and if needed, we're always here to assist! If you’re experiencing any challenges with charging or turning on, it’s worth checking whether you're using an approved charger from Samsung, as this can influence performance. Sometimes, the charging case might need a full charge, or a simple reset can work wonders for the earbuds. Be sure to check out the link for additional options to help troubleshoot this. We truly care about making your experience with our products exceptional. Remember, there's a 12-month limited warranty covering manufacturer defects, and Samsung Care+ is available for those who want extra peace of mind. If you find these steps don’t help, please be sure to reach out to us at Samsung Support! We're here to ensure that you have the best experience possible! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
4
Great sound but suboptimal fit.
on August 2, 2025
Posted by: Adot1652
[This review was collected as part of a promotion.] The sound from these buds is exceptional. My biggest complaint is the fit and design. They fall out on my ears more regularly than the Buds 2 pro. I understand the design change but the angle doesn't work for me. I spend more time trying to keep them in my ears than enjoying my music. When I do listen to my music I do enjoy it though. I always have a hard time with the fit in my ear canal and the fit test always says there is not a good seal. Not sure how to fix that though.
Value
4
Written by a customer while visiting Samsung US