Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,506 Reviews)
Open Ratings Snapshot
Rating breakdown 13,506 reviews
5 Stars
9,223
4 Stars
2,206
3 Stars
956
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
The ear bud with different charges
on May 23, 2025
Posted by: Kallaar
The connectivity is good. Sound quality is good. But, my left earbud is always charging at 60%. i never see the left bud to be at full charge. Not sure what happened. I have seen the same issue with other samsung earbuds that i own.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 23, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Kallaar! We're glad to hear that you're enjoying the connectivity and sound quality. We understand how it can be concerning if your left earbud only charges to 60%. This can happen for a few reasons, such as dirty charging contacts or improper placement in the case. We recommend checking that the earbuds are seated correctly and inspecting the contacts for any debris or dust that might be affecting the charging. Additionally, try restarting both the earbuds and your connected device, and make sure your Wearable app is updated. If you continue to experience difficulties, please reach out to us at Samsung Support for further assistance. We're here to help you get the most out of your Galaxy Buds experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my galaxy buds
on May 26, 2025
Posted by: Sergio
from El Paso , TX
Expertise:Intermediate
Verified Purchase:Yes
Love my new galaxy buds. They cancel the noise and sound amazing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
It's great to hear from you, Sergio. Thank you for sharing your thoughts on the Galaxy Buds3 Pro! It’s awesome that you love them and are enjoying the noise cancellation and sound quality. We also want to highlight the Siren Detect feature, which reduces unnecessary external noise while still allowing you to hear important sounds like alarms and sirens. Your safety is a priority for us, and we designed this feature to help keep you aware of your surroundings while you enjoy your music. Thanks again for your feedback! If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not a good upgrade if you have the Buds2 Pro
on June 1, 2025
Posted by: jg2900
from NY
Expertise:Expert
Its just ok, ANC is almost nonexistent, they sound just a little better than my Buds2 Pro, but honestly who asked to add led stripes to the buds? Like, that's a useless feature.
Very disappointed to be honest.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 2, 2025
Hi Jg2900! We truly appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. It sounds like you were looking forward to a stronger experience, and we hate to see that the active noise cancellation (ANC) didn’t meet your expectations. While the ANC on the Buds3 Pro is designed to enhance sound immersion, it can sometimes be affected by fit or ear tip size, which you can adjust for a better seal. Regarding the sound quality comparison with your Buds2 Pro, we encourage you to explore the various equalizer settings available in the Galaxy Wearable app. Customizing the audio profile can help to enhance your listening experience based on your preferences. As for the LED stripes, we aimed to create a unique and stylish design that stands out, but we understand how it might not appeal to everyone. Be sure to check out the link attached for more information about what the blade tips are useful for. Your feedback is invaluable as we continue to make improvements and changes. If you have any other thoughts or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/au/support/mobile-devices/using-the-blade-lights-on-the-galaxy-buds3-pro/?srsltid=AfmBOopvTFFCdQk0QSq1le4sesgxvaWDA-vurVqAuVLuX_UAaVuyVUgc
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great for music use need better voice quality
on June 2, 2025
Posted by: B4nd17x
[This review was collected as part of a promotion.] Needs better voice call quality..doesn't capture voice when im talking as good as music sounds tinny and in a tunnel
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Charging ear bud
on June 2, 2025
Posted by: Thevato
[This review was collected as part of a promotion.] Vary difficult to charge ear buds. Have to mess with earphones to charge
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 3, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro. It sounds like you're facing some challenges with charging your buds. We totally understand how important it is to keep your buds ready to use whenever you need them. Sometimes, a little debris like lint or dust can interfere with the charging process. We recommend checking the charging contacts on both the earbuds and the case, as well as the cradle pins, and giving them a quick clean. This can really enhance your charging experience. If you have any other questions or need assistance with this, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Mediocre buds
on June 2, 2025
Posted by: Love2listen
[This review was collected as part of a promotion.] I'm not sure how "Galaxy AI" works for these, but so far it's not bad. Good sound quality, okay bass, and they seem to charge pretty quickly. The one thing that does keep me from giving it an extra two stars is the phone quality when I talk to people. I constantly get complaints that people can't really hear me as if I am super muffled and that bothers me. Other than that I still think they're pretty mediocre.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 5, 2025
Thank you so much for sharing your thoughts about the Galaxy Buds3 Pro! We’re glad to see that you’re enjoying the sound quality and quick charging. We completely understand your frustration with the call quality. It’s important to have clear conversations, and that's what we strive for. To help with the muffled sound during calls, we recommend checking out our troubleshooting guide in the link provided. Additionally, we also added a link to help you learn more about Galaxy AI features that the Buds3 Pro offers. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/ (call quality)
https://www.samsung.com/us/support/answer/ANS10003613/ (Galaxy AI features)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great accessory product for kids and adults
on June 6, 2025
Posted by: Jenny386
[This review was collected as part of a promotion.] Galaxy earbuds 3 are great for teenagers and adults. Great quality, product made for long-term use. More comfortable than any competition
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Overall just awesome
on June 8, 2025
Posted by: Kai2kai
[This review was collected as part of a promotion.] With the Galaxy Buds3 Pro the AI noise canceling is amazing; people on calls are always asking how it's so quiet.
The volume control by simply swiping up or down the side of the buds is so convenient. I'm in love with them!
And combined with the Samsung Wearable app it's crazy! The amount of customization available is mind blowing! You can pick which apps read notifications aloud and you can decide for each app if you just want a simple readout which app the notification is from or you can get full readout of messages, emails, WhatsApp, Instagram etc. Super handy at work. Plus, four noise-canceling modes, siren detection and tons of other options.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 10, 2025
Thank you for your wonderful review of the Galaxy Buds3 Pro, Kai! We're proud to see that you appreciate the impressive AI-assisted noise-cancellation feature. This feature is designed to enhance your calling experience, and it's great to know it’s making such a difference. The swipe volume control a game changer, and we’re glad that it works so well for you. It’s reassuring to see how much you value the customization through the Samsung Wearable app. Being able to tailor notifications to your needs really helps in a busy work environment. We are so glad to have you as part of the Samsung family, Kai! If you ever have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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