Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,509 Reviews)
Rating breakdown 13,509 reviews
5 Stars
9,225
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product.
(
3,498 out of
4,513)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4
Great noise cancelation, not too comfy.
on March 13, 2025
Posted by: Giveme500card
[This review was collected as part of a promotion.] The noise cancellation on these, is fantastic. Both for the user, and for calls. The calls are a big deal for me, that was my main purchasing decision for these is use in noisy environments so I can take business call, and they do not disappoint in that regard.
I will say that coming from buds 2 pro, they are not very comfortable. The bus do pro were so light and fit just right, you would kind of forget they were there. You will definitely not forget that these are in your ears, particularly on my left ear, the bud just does not want to stay in place. Overall though despite this discomfort, the noise canceling is so good on calls, that it makes them a must own for me.
Value
4
Written by a customer while visiting Samsung US
Posted by: Emily
from Lakeland, fl
Expertise:Beginner
Verified Purchase:Yes
I unfortunately got into a domestic dispute between an old boyfriend and had to move suddenly back down to fl from new jersey, and I lost one of my earphones up there 😭😭
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: MamaGoodWitch
from Oregon
Expertise:Expert
Verified Purchase:Yes
Absolutely love the samsung galaxy earbuds 3. They stay in my ears do not hurt them with prolonged usage. Highly recomind!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mennis
from San Antonio, TX
Expertise:Expert
Verified Purchase:Yes
Was not expecting it to be this good, its everything and more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great device to have on the go!
on March 13, 2025
Posted by: Frankenstein
[This review was collected as part of a promotion.] These buds are everything that they said they would be. The talk time is great and they connect instantly to my device once they are out of the case. These are the absolute best when it comes to noise cancelation.
Value
5
Written by a customer while visiting Samsung US
Posted by: EduardoO
Verified Purchase:Yes
My earbuds present a significant charging issue. They function correctly for a short period outdoors. However, upon returning them to their case, they no longer charge. I've noticed you cannot wear them outside for more then 5 to 10 min before the buds think they are wet or to hot. This renders them practically unusable for extended periods. Troubleshooting steps have not resolved the problem. Don't know if it is a software issue or what, but they are unusable like this.
Response from Samsung USBy R&R Team, March 14, 2025
It's great to hear from you, Eduardo. Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re dedicated to providing top-quality sound and comfort, and we hate to see that you've faced some challenges. The Galaxy Buds3 Pro are designed for durability, including an IP57 water resistance rating, ensuring they can handle sweat and splashes. However, if you’re experiencing discomfort or false readings related to moisture or temperature, we recommend ensuring that the earbuds are clean and dry before use. For optimal performance, our buds are equipped with intelligent Active Noise Canceling technology, which allows for an amazing listening experience. If you've been using them outdoors, remember that extreme temperatures can affect performance, so we suggest enjoying them in moderate conditions to enhance your listening experience. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Rule
Verified Purchase:Yes
Amazing sound. If you get the ear piece the right size it stays put. Love these headphones.
Written by a customer while visiting Samsung US
Customer Rating
3
Charging issues
on March 17, 2025
Posted by: Nacoby21
[This review was collected as part of a promotion.] The seamless actions across apps has been nice. However I have been frustrated with charging issues. Seems as though just popping the buds into the case doesn't ensure their complete charging. Many times I've gone to use them after they should be 100% and for some reason one earbud is nearly dead while the other is completely charged. Can be very frustrating.
Value
3
Response from Samsung USBy R&R Team, March 18, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Nacoby. It’s great to know that you’ve enjoyed the seamless integration across apps, as this feature is designed to enhance convenience and multitasking. Regarding the charging experience, it’s essential to ensure that the earbuds are correctly seated in the charging case, with the charging contacts properly aligned. The charging process will only begin once the contacts are securely connected. To maintain consistent charging, we recommended cleaning the charging contacts on both the earbuds and the case with a soft, dry cloth to remove any debris or moisture. If you continue to notice inconsistencies, it may be helpful to check the battery status through the Galaxy Wearable app. This app allows you to monitor the charge levels of both earbuds and the case to ensure they are charging as expected. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If you continue to experience this, please be sure to reach out to us at Samsung Support so that we can provide you with additional steps to resolve this. Thank you for being a part of the Samsung community! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US