Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Stacy
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
They dont stay in my ears during a workout, and the noise cancelation goes in and out :( Sound quality is great when they stay in if I dont move.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R Team, June 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Stacy! We appreciate your feedback about the earbuds not staying securely in your ears during workouts and the varying noise cancellation. To help you achieve a better fit, we have a great guide available that offers tips on how to wear your earbuds for maximum comfort and stability properly. You can check it out below this response. For the noise cancellation, please ensure that you are wearing the earbuds correctly and using the right size ear tips, as this can make a significant difference. If you’ve confirmed that and are still noticing fluctuations, we suggest checking your phone and the Galaxy Buds for any software updates, as keeping them updated can enhance performance. Thank you again for your insights, and we hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! For any further concerns, or if this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Noise
on June 19, 2025
Posted by: Jim1
Expertise:Intermediate
The noise cancelling feature is a joke. This feature does not cancel anything.
Features
5
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, June 20, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jim. We hate to see that the noise-cancellation feature hasn’t met your expectations. The ANC feature is designed to provide a superior and immersive listening experience, and we want to help you get the best out of it. Sometimes, the performance can be affected if the earbuds aren't properly fitted. If they aren’t snug in your ears, or if the ear tip size is too small, it can lead to sound leakage and reduced noise cancellation. We recommend checking that you've got the right size of ear tips for a secure fit and that they are properly installed in the earbud groove. If you're open to it, trying out different ear tip sizes can really enhance your experience. If you've tried all this, be sure to check and make sure that your buds and the device it's connected to are up to date with the latest software. We hope this helps, and if you continue to have concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Work and fun
on June 23, 2025
Posted by: MsTara
[This review was collected as part of a promotion.] I love these ear buds, I use them for Microsoft Teams calls in a noisy starbucks and no one can hear anything but my crystal clear voice. Add in the AI capability for search functions and the language translation features and I dont k ow what else to say. Wait, I do have one more thing to say, they are comfortable to wear on long airline flights while also locking noise.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Junk
on June 24, 2025
Posted by: Eric
Expertise:Expert
These are garbage. Battery doesn't last long, when I put them in the case to charge, frequently only one bud gets charged.. pain to put in and take out of case.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, June 24, 2025
We appreciate you sharing your experience with the Galaxy Buds3 Pro, Eric. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. To conserve battery life when you need it most, it's advisable to keep the earbuds in the charging case with the lid closed when not in use and adjust the notification settings on your connected phone using the Galaxy Wearable app. If you need help with charging, troubleshooting options are available through the link provided. Additionally, Samsung products come with a 12-month limited warranty against manufacturing defects, and you can opt for Samsung Care+ for extended protection and support on eligible devices. If you have further questions or if this continues, please feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on June 26, 2025
Posted by: Shireee
Horrible do not waste you money on these their terrible!!!! They don't stay in your ear properly, the sound is not good at all, and the battery life on the case sucks!! Don't waste your money like it did.
Response from Samsung USBy R&R Team, June 26, 2025
We appreciate you taking the time to share your thoughts about the Galaxy Buds3 Pro, Shireee. We hate to see that you've encountered difficulties achieving a comfortable fit and have concerns about the battery life. Our goal is to ensure that our customers have the best experience with their devices. To assist you, we’ve included a couple of links that can help you optimize your battery life and find the best fit for your earbuds. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001314/ (Battery Life)
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
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https://www.samsung.com/us/support/answer/ANS10001314/ (Battery Life)
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
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Written by a customer while visiting Samsung US
Customer Rating
5
Sounds and fit are great. Need skip button
on June 26, 2025
Posted by: BigSwoll
[This review was collected as part of a promotion.] Samsung is great for sound quality and features. Noise canceling is nice for double tap but needs a skip feature . Anti sweat works great and fit is perfect. A little more charge in the case would be nice.. if I workout an hour a day for a week I have to charge before weeks up..
Value
5
Response from Samsung USBy R&R Team, June 26, 2025
Thanks for sharing your thoughtful review of the Galaxy Buds3 Pro! We love to see that you enjoy the sound quality and features these buds offer. We appreciate your feedback regarding the Active Noise Cancellation feature and the need for a skip feature. It’s great to know that you find the sweat resistance beneficial during workouts. We understand how important battery life is to your routine, so to help extend it, we recommend storing the earbuds in the charging case with the lid closed when not in use, adjusting notification settings in the Galaxy Wearable app on your connected phone, and modifying these settings in the Galaxy Buds app if you're using iOS. These simple adjustments can help ensure your earbuds last when you need them most! If you ever need assistance or have more feedback, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Bad Ear tip design but has good sound
on June 30, 2025
Posted by: DragonGL
[This review was collected as part of a promotion.] The design on these are awful for the ear tips. Just hope you don't accidentally tear them because they would get stuck. I had to send my in for repair to have the stuck ear tips taken off. Now for the sound. The bass is great,the Noise cancelation works as expected to reduce background noise (works even better with music and movies).I hope Samsung Replaces Buds 3 Pro with an updated design for the ear tip so customers can easily replace them.
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback, especially regarding the ear tips. When changing the ear tips, it's important to choose the ones that best fit your ears and to follow our guidelines for removing them. We recommend being cautious with your handling. Using your fingers instead of your nails can help prevent any potential tearing. If you haven’t yet, please take a look at our guide on changing ear tips for more detailed instructions. We value your thoughts, and we hope you have a better experience going forward. For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
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https://www.samsung.com/us/support/answer/ANS10003496/
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Written by a customer while visiting Samsung US
Customer Rating
4
Great buds overall
on July 9, 2025
Posted by: algaur
[This review was collected as part of a promotion.] Buds are really comfortable and the noise cancellation is amazing. Galaxy AI features are really great. The only reason I didn't give 5 stars is due to the slight clicking noise that sometimes come in the right bud. But no issues apart from that.
Value
4
Written by a customer while visiting Samsung US