Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Long connection, sometimes don't connect
on December 5, 2025
Posted by: Olkh63
[This review was collected as part of a promotion.] If you use only one earbud instead of both, there is absolutely no noise cancellation, and the sound quality is noticeably worse compared to using the pair together. When you're on a phone call with just one earbud, you can hear everything happening around you. But when you wear both earbuds, you don’t hear anything except your own voice. It would be much better if wearing a single earbud provided the same level of noise cancellation as using both.
Another issue is that the earbud often doesn’t connect right away. You take it out of the case, put it in your ear, and then have to wait around 10–15 seconds before it finally connects. My phone is a Samsung Galaxy S24 Ultra, so it’s definitely not an old model. Overall, these earbuds perform worse than my previous Samsung Galaxy Buds.
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hey there Olkh63,
We appreciate your detailed feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound and smart noise control when used together, creating a focused listening experience. If you frequently notice your earbuds losing connection or not syncing properly, please ensure your earbuds' software is up to date. A quick factory reset can also realign your connection. Please check the link below for more details on updating your earbuds and performing a soft reboot if needed. Your feedback on connection speed and single-bud performance helps us improve pairing responsiveness for everyday use. We value your input and thank you for being part of the Samsung community.
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/#:~:text=Factory%20reset%20your%20Samsung%20earbuds.&text=Galaxy%20Buds%3A%20Tap%20About%20earbuds,tap%20Reset%20again%20to%20confirm.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We appreciate your detailed feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound and smart noise control when used together, creating a focused listening experience. If you frequently notice your earbuds losing connection or not syncing properly, please ensure your earbuds' software is up to date. A quick factory reset can also realign your connection. Please check the link below for more details on updating your earbuds and performing a soft reboot if needed. Your feedback on connection speed and single-bud performance helps us improve pairing responsiveness for everyday use. We value your input and thank you for being part of the Samsung community.
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/#:~:text=Factory%20reset%20your%20Samsung%20earbuds.&text=Galaxy%20Buds%3A%20Tap%20About%20earbuds,tap%20Reset%20again%20to%20confirm.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Omg!!! Love em
on December 5, 2025
Posted by: Galaxynova
[This review was collected as part of a promotion.] Love these they are amazing noise canceling is amazing and a great fit def recommend. Amazing with galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is revolutioning the world
on December 5, 2025
Posted by: Loverbuds3
[This review was collected as part of a promotion.] My Buds3pro , is one the most great galaxy buds in the market, is easy to use it , and I listening all my podcasts, all the time, with great sound and perfect stuff
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product works great
on December 5, 2025
Posted by: Eagle104
[This review was collected as part of a promotion.] I usually used sport headphones because I always had issues with buds falling out of my ears, but the way they are designed now they stay in the ear great and sound freat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not quite as good as the Pro 1 & 2 buds that I've
on December 5, 2025
Posted by: LoveSamsung43v3r
[This review was collected as part of a promotion.] My device keeps dropping the music while listening to them constantly. I really believe that the buds pro, & pro 2 that I previously owned were more superior.
Samsung dropped the ball when the buds pro 3 were similarly designed to look like I-pods.
I strongly believe that the "Bean-Shaped" pros were unique & looked better than the pro 3 version. The sound quality on my pro 2 & 3 seemed better as well.
I've been a big Samsung supporter. I own a tablet & my 2nd Galaxy watch. I look forward to the Samsung ring & other products.
I honestly can say the pro 3s didn't meet my expectations. I'm hoping that will change with time.
Value
3
Response from Samsung USBy R&R, December 10, 2025
Ahoy LoveSamsung43v3r,
Thank you for sharing your honest impressions of the Galaxy Buds3 Pro. We appreciate your ongoing loyalty and thoughtful comparison to earlier Buds models. Your insights on design and connectivity offer valuable guidance as we continue to blend innovation with the signature comfort and sound that Galaxy users value. Your feedback helps shape the future of Samsung innovation. Thank you for being a valued customer.
-Ty
Samsung Support
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Thank you for sharing your honest impressions of the Galaxy Buds3 Pro. We appreciate your ongoing loyalty and thoughtful comparison to earlier Buds models. Your insights on design and connectivity offer valuable guidance as we continue to blend innovation with the signature comfort and sound that Galaxy users value. Your feedback helps shape the future of Samsung innovation. Thank you for being a valued customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
The feature to find your buds is not too accurate
on December 5, 2025
Posted by: Love25Shop
[This review was collected as part of a promotion.] The find your buds feature is not accurate and the sound it makes it's not loud enough
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hey there Love25Shop,
We appreciate your feedback on the Galaxy Buds3 Pro’s location feature. The SmartThings app or Samsung Find app is designed to make tracking nearby earbuds easier, and your experience helps us explore improvements to enhance accuracy and sound alerts for better usability. If your Galaxy Buds have gone missing, you can quickly locate them using SmartThings Find or Samsung Find. Both services allow you to narrow down your buds’ location on a map, activate a ringing sound, and receive notifications when they are found. You can learn more about features that help narrow down the location of your Galaxy Buds3 Pro by checking out the article linked below. Your feedback helps drive Samsung innovation. Thank you for sharing your experience.
Find your lost Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003616/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
We appreciate your feedback on the Galaxy Buds3 Pro’s location feature. The SmartThings app or Samsung Find app is designed to make tracking nearby earbuds easier, and your experience helps us explore improvements to enhance accuracy and sound alerts for better usability. If your Galaxy Buds have gone missing, you can quickly locate them using SmartThings Find or Samsung Find. Both services allow you to narrow down your buds’ location on a map, activate a ringing sound, and receive notifications when they are found. You can learn more about features that help narrow down the location of your Galaxy Buds3 Pro by checking out the article linked below. Your feedback helps drive Samsung innovation. Thank you for sharing your experience.
Find your lost Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003616/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device part of my daily living
on December 5, 2025
Posted by: Arguello02
[This review was collected as part of a promotion.] This device is part of my daily liv9ng activities I love it, waiting to update my cellphone so I can take advantage of the Galaxy AI ecosystem and take more advantage of the buds pro
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ear bubs are a 10/10 must buy for music lovers
on December 5, 2025
Posted by: MayoMatayo
[This review was collected as part of a promotion.] The Galaxy AI is very helpful and useful when you wanna use it hands free. The sound quality is amazing allowing for fully imersive listening. The ability to change the type of noise is great to and on automatic it easily adjust to your environment. The sleak and futuristic design adds comfort to style and it work fully with all Galaxy devices allowing the user to easily switch for one device to another when listening to audio.
Value
5
Written by a customer while visiting Samsung US