Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,509 Reviews)
Open Ratings Snapshot
Rating breakdown 13,509 reviews
5 Stars
9,225
4 Stars
2,206
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Yay! Great purchase!
on September 20, 2024
Posted by: MickiK
from Minnetonka, MN
Expertise:Intermediate
Verified Purchase:Yes
So much better than the off-brand I had previously. Very responsive and I love the audio adaptive feature. They fit wonderfully - so comfortable. The 'pinch' option is so much better than the old tap version I used to have. Very happy with this purchase.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Mic is not good
on September 25, 2024
Posted by: Doubles
from Pittsburgh PA
Expertise:Expert
Verified Purchase:Yes
Sound is great but mic is really bad. Everyone says I sound mumbled and distant
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 26, 2024
Hello Doubles, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the audio during your phone calls with your microphone are to you. We have provided a link below to an article to help you with the call settings, and we recommend ensuring your microphone is uncovered during your calls. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
A step down from buds pro 2
on October 11, 2024
Posted by: Moshe
from Key Largo
Expertise:Expert
Verified Purchase:Yes
The sound good, but fall out way easier than the buds pro 2. They also feel flimsier. It takes some getting used to to find the exact spot to click them. I'm sticking with the 2.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 14, 2024
Hey Moshe, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the audio quality, and we are thrilled to help you troubleshoot the fit and have the best possible usage with your earbuds. We have provided links to an article to help you with the optimal placement and another link to a video to change the ear tips to a more compatible size for your ears if necessary. We also recommend performing a fit test with your earbuds while you are wearing them and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I don't like them
on October 24, 2024
Posted by: AngelC4
[This review was collected as part of a promotion.] I do not like these at all. I bought them and used them maybe 2 or 3 times. They do not stay in my ears. I miss the "beans" please bring that design back.
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 24, 2024
Hi AngelC4, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the secure fit of your earbuds with your device, and help you have the best experience possible. We have provided links to an article to help you find the ideal position, and another to a video to help you change the ear tips to the size that best aligns to your ears. We also recommend doing a fit test once you have your earbuds in your ears and are connected to the Samsung Wearables App. We have lastly, provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst ear buds ever
on November 9, 2024
Posted by: Brad Klein
from Mattoon Illinois
Expertise:Expert
Verified Purchase:Yes
Worst ear buds ever. Sound worse than bud pro2 couldn't change song couldn't pause song i sold them on Facebook
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 11, 2024
Hi Brad Klein, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We undertand how frustrating it is to have a brand new device that is not meeting your expectations. We have some great resources to help our customers troubleshoot any frustration occuring such as the audio quality. We also have the full device manual available to help you with the touch and voice settings that allow you to pause and play your songs, adjust the volume, and change the track you are listening to on your device. We appreciate you being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Live changing
on November 26, 2024
Posted by: Danny D
Verified Purchase:Yes
Was using another brand that didn't live up to the standard I was looking for, so I ordered these and my life changed ,
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GREAT SOUND, GREAT FIT!
on December 26, 2024
Posted by: Bud Man
from WV
Expertise:Intermediate
Verified Purchase:Yes
I LOVE THESE!!! Best fitting buds I've ever had. MIght buy another pair for backup if they go on sale again.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not great for galaxy buds pro 3
on January 3, 2025
Posted by: Don B
from Fl
Expertise:Intermediate
Verified Purchase:Yes
They make your hot. The buds seem to over heat occasionally. My air pods pro 2 always kept cool never over heating
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Don. We strive to provide the best quality in sound and comfort, and it’s important that our users feel fully satisfied. We noted your concern regarding the earbuds getting hot. The Galaxy Buds3 Pro is designed for optimal performance, but occasionally, high usage or specific environmental factors can cause them to warm up. We recommend ensuring that they are charged in a well-ventilated area and not exposed to extreme temperatures. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some challenges. Check out the link attached for more options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, we encourage you to reach out to us at Samsung Support for further assistance. We are committed to ensuring your satisfaction and providing the best audio experience possible. Thank you for being a valued Samsung customer! -Kelvin
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Written by a customer while visiting Samsung US
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