Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,904 Reviews)
Rating breakdown 12,904 reviews
5 Stars
8,801
4 Stars
2,091
3 Stars
911
2 Stars
518
1 Star
583
78%of customers recommend this product.
(
3,489 out of
4,497)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Anonymous
from Gainesville, FL
Expertise:Intermediate
Verified Purchase:Yes
I received my Galaxy Buds Pro 3 and they seemed sleek and refined and the quality is good. I want to slightly complain that the battery life is very poor as they die on a full charge after 3 hours, but the biggest complaint is that one of the ear buds already is broken and doesn't register as on at all. As if the right ear buds doesn't exist. I have done no damage to them whatsoever other then wear them and carefully put them back in the case. I don't know how they could already be broken.
Response from Samsung USBy R&R Team, May 27, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Jay. We’re pleased to see that you appreciate their sleek design and sound quality. We also noted your concerns about the battery life and the right earbud not functioning as expected. While the Galaxy Buds3 Pro provides up to 26 hours of playtime on a single charge and can extend to 30 hours with a fully charged case, we know that only getting three hours of use can be disappointing. To help maximize your battery life, we recommend keeping the earbuds in the charging case with the lid closed when not in use. Additionally, adjusting the notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS can help conserve battery when you need it most. For the right earbud not registering, we want to ensure you get the support you need. Please reach out to us at Samsung Support so we can gather more details and assist you further. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: YS Won
Expertise:Intermediate
Verified Purchase:Yes
Disapointing with the poor quality (The repair service is not trustful. - Not sure if I got the replacement of ear buds.)
No, I would not recommend this to a friend.
Performance
2
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We genuinely appreciate your feedback and noted your concerns regarding the quality and the repair service. We are confident in the durability and reliability of our products, and it's important to us that you have a positive experience. To help us assist you better, please reach out to us at Samsung Support. We'll gather the information we need to address your concerns and ensure that you receive the service you deserve. Your satisfaction is our top priority, and we’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Lute Mills
Expertise:Intermediate
Verified Purchase:Yes
Pretty solid ear buds, only real issue is that they dont fit my ears super securely. Sounds great, awesome noise cancelation and I'd recommend them to anyone that has a samsung phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Lute! We’re glad to see you’re enjoying the sound quality and noise-cancellation feature. We understand that finding the perfect fit can be a challenge when getting used to new buds, but have you tried the additional ear tips that come with your earbuds? They’re designed to offer various sizes for a more secure fit, which might help improve your listening experience. We truly appreciate your recommendation for other Samsung phone users, and we’re always here to help you get the most out of your buds! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
great headphones
on June 3, 2025
Posted by: jw50646
[This review was collected as part of a promotion.] great with ear fittings and the NC is topnotch. they dont slip out of my ear like previously models I have had them for about 2 weeks and I absolutely love them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best buds I've purchased
on June 4, 2025
Posted by: Tomster
[This review was collected as part of a promotion.] The Galaxy Buds 3 pro have been the easiest and most convenient earbuds I have purchased, they look and feel very minimal. But produce exceptional sound quality. I mainly use them for streaming ans gaming. Inn addition to talking on the phone. The audio is crystal clear and noise cancelation is top of the line with the use of Galaxy AI translate that's come in handy so many times when speaking to different languages
Value
5
Response from Samsung USBy R&R Team, June 4, 2025
Thank you so much for your fantastic review of the Buds3 Pro, Tomster! We’re more than happy to see that you find them easy to use and that the new design resonates with you. It’s great to see you’re enjoying the exceptional sound quality while streaming, gaming, and making phone calls. We're happy that the noise cancellation and Galaxy AI translate feature have enhanced your experience, making communication smoother across language barriers. If you have any questions or need assistance with your Buds3 Pro or any other Samsung products, we’re always here for you at Samsung Support. Your satisfaction is our top priority! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Stupendous earbuds!
on June 11, 2025
Posted by: Grommie
[This review was collected as part of a promotion.] I LOVE these earbuds. The sound quality, the comfort, the bass, just everything makes them the best in their class. Touch to pause, play, and volume. When I have these on, I can't hear the chaos in the world. Love love love these. Go find a pair!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst iteration of galaxy bus yet
on June 12, 2025
Posted by: IanA
from Richmond, VA
Expertise:Expert
Worst set of galaxy bus I've owned. Shape itself doesn't fit well I ears and only set I've had that seems to constantly fall out
Touch controls on slanted surface is garbage and basically requires you uncomfortably push them into your ears to get the controls to engage
Constant issues with on a single ear bud charging.
Features
4
Performance
2
Design
1
Value
2
Response from Samsung USBy R&R Team, June 12, 2025
Hi Ian! Thanks for taking the time to share your feedback with us. We hate to see that your experience with the Galaxy Buds3 Pro hasn't gone as expected so far. It’s important to us that you have a comfortable fit and an enjoyable listening experience. We highly recommend checking out our detailed guide for finding the best fit with your earbuds. This can really make a difference! You can find those tips in the link attached. Regarding the charging with one of your earbuds, please ensure that you’re using the original charger that came with your Buds. A quick check and clean of the charging contacts can also help improve the situation. If this continues, please be sure to reach out to us at Samsung Support. Thank you for sharing your feedback, and we hope to help you have a better experience with your Galaxy Buds! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Version!
on June 14, 2025
Posted by: drush427
[This review was collected as part of a promotion.] I have had every version of the galaxy buds since they first came out and these are by far the best. The sound is crisp. The voice controls are responsive. The ANC is amazing. They work perfectly with Galaxy AI.
Value
5
Written by a customer while visiting Samsung US