Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,441 Reviews)
Open Ratings Snapshot
Rating breakdown 13,441 reviews
5 Stars
9,178
4 Stars
2,194
3 Stars
950
2 Stars
526
1 Star
593
78%of customers recommend this product. 
(
3,497 out of 4,512
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Galax Buds3 pro
on May 20, 2025
Posted by: Anonymous
I loved them when I first got them but after about a month or so the right side bud started screechin like every 2 or 3 seconds consistently and it hasn't stopped yet,. I bought them in feb and i have probably used them 20 hour max and only about 8 when this happened. So disappointed!
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 20, 2025
Hi Carlton! We appreciate you taking the time to share your candid feedback with us. It sounds like you’ve had quite a frustrating experience with your Galaxy Buds3 Pro, and we can understand how disappointing that must be after initially loving them. The screeching noise you’re hearing could be linked to the sub-microphone’s interaction with the noise control settings. When using Active Noise Cancelling, Adaptive Sound, or Ambient Sound, the sub-microphone plays a key role in delivering your audio experience. If you happen to cover that area while adjusting or placing the earbuds in your ears, it can sometimes trigger sounds like beeping or howling. To help with this, we recommend ensuring that the sub-microphone located on the top outer edge is not covered while you’re handling the earbuds. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery
on May 24, 2025
Posted by: Scavenger
from Brooklyn
Expertise:Intermediate
The battery runs out fast it's 100% at first glance after 2-3 hours it ran out of battery
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 27, 2025
It's great to hear from you! Thank you for sharing your experience with the Galaxy Buds3 Pro. We completely understand how important battery life is, especially during long listening sessions. While the Buds3 Pro provides up to 26 hours of playtime per charge, when using the fully charged case, you can extend that to an impressive 30 hours. To help get the most out of their Galaxy Buds, here are a couple of tips that might be useful. When the earbuds are not in use, we recommend storing them in the charging case with the cover closed to help preserve battery life. Additionally, adjusting the notification settings through the Galaxy Wearable app on the connected phone or the Galaxy Buds app if you are using iOS can really make a difference in extending their usage. Also, make sure to keep your buds updated as well as the device they are connected to. We hope you find these tips helpful. If you have any more questions or concerns, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Broken right ear buds.
on May 24, 2025
Posted by: Anonymous
from Gainesville, FL
Expertise:Intermediate
Verified Purchase:Yes
I received my Galaxy Buds Pro 3 and they seemed sleek and refined and the quality is good. I want to slightly complain that the battery life is very poor as they die on a full charge after 3 hours, but the biggest complaint is that one of the ear buds already is broken and doesn't register as on at all. As if the right ear buds doesn't exist. I have done no damage to them whatsoever other then wear them and carefully put them back in the case. I don't know how they could already be broken.
Response from Samsung USBy R&R Team, May 27, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Jay. We’re pleased to see that you appreciate their sleek design and sound quality. We also noted your concerns about the battery life and the right earbud not functioning as expected. While the Galaxy Buds3 Pro provides up to 26 hours of playtime on a single charge and can extend to 30 hours with a fully charged case, we know that only getting three hours of use can be disappointing. To help maximize your battery life, we recommend keeping the earbuds in the charging case with the lid closed when not in use. Additionally, adjusting the notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS can help conserve battery when you need it most. For the right earbud not registering, we want to ensure you get the support you need. Please reach out to us at Samsung Support so we can gather more details and assist you further. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disapointing quality
on May 25, 2025
Posted by: YS Won
Expertise:Intermediate
Verified Purchase:Yes
Disapointing with the poor quality (The repair service is not trustful. - Not sure if I got the replacement of ear buds.)
No, I would not recommend this to a friend.
Performance
2 out of 5
2
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We genuinely appreciate your feedback and noted your concerns regarding the quality and the repair service. We are confident in the durability and reliability of our products, and it's important to us that you have a positive experience. To help us assist you better, please reach out to us at Samsung Support. We'll gather the information we need to address your concerns and ensure that you receive the service you deserve. Your satisfaction is our top priority, and we’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good, but needs a little work to be perfect.
on May 26, 2025
Posted by: Lute Mills
Expertise:Intermediate
Verified Purchase:Yes
Pretty solid ear buds, only real issue is that they dont fit my ears super securely. Sounds great, awesome noise cancelation and I'd recommend them to anyone that has a samsung phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Lute! We’re glad to see you’re enjoying the sound quality and noise-cancellation feature. We understand that finding the perfect fit can be a challenge when getting used to new buds, but have you tried the additional ear tips that come with your earbuds? They’re designed to offer various sizes for a more secure fit, which might help improve your listening experience. We truly appreciate your recommendation for other Samsung phone users, and we’re always here to help you get the most out of your buds! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great headphones
on June 3, 2025
Posted by: jw50646
[This review was collected as part of a promotion.] great with ear fittings and the NC is topnotch. they dont slip out of my ear like previously models I have had them for about 2 weeks and I absolutely love them.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
One of the best buds I've purchased
on June 4, 2025
Posted by: Tomster
[This review was collected as part of a promotion.] The Galaxy Buds 3 pro have been the easiest and most convenient earbuds I have purchased, they look and feel very minimal. But produce exceptional sound quality. I mainly use them for streaming ans gaming. Inn addition to talking on the phone. The audio is crystal clear and noise cancelation is top of the line with the use of Galaxy AI translate that's come in handy so many times when speaking to different languages
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 4, 2025
Thank you so much for your fantastic review of the Buds3 Pro, Tomster! We’re more than happy to see that you find them easy to use and that the new design resonates with you. It’s great to see you’re enjoying the exceptional sound quality while streaming, gaming, and making phone calls. We're happy that the noise cancellation and Galaxy AI translate feature have enhanced your experience, making communication smoother across language barriers. If you have any questions or need assistance with your Buds3 Pro or any other Samsung products, we’re always here for you at Samsung Support. Your satisfaction is our top priority! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Stupendous earbuds!
on June 11, 2025
Posted by: Grommie
[This review was collected as part of a promotion.] I LOVE these earbuds. The sound quality, the comfort, the bass, just everything makes them the best in their class. Touch to pause, play, and volume. When I have these on, I can't hear the chaos in the world. Love love love these. Go find a pair!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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