Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,912 Reviews)
Rating breakdown 12,912 reviews
5 Stars
8,805
4 Stars
2,091
3 Stars
912
2 Stars
518
1 Star
586
78%of customers recommend this product.
(
3,492 out of
4,502)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Amazing product
on September 15, 2025
Posted by: alexthegoat
[This review was collected as part of a promotion.] The sound quality is amazing, it works with all my devices well and amazingly on Samsung devices and tvs. It switches really fast to all of my devices it's connected to.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful sound
on September 15, 2025
Posted by: Beautifulsound
[This review was collected as part of a promotion.] Ohhhh man they bring such a beautiful sound to my ears....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds yet
on September 15, 2025
Posted by: Madtown
[This review was collected as part of a promotion.] Galaxy Ai features work very well. The touch features are amazing and syncing them to everything Samsung has been amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product amazing
on September 15, 2025
Posted by: Hamada
[This review was collected as part of a promotion.] What an amazing product I forget one at my short at washing machine and works perfectly nothing wrong..
AI GREAT FUTURE
AI GREAT FUTURE
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
These buds may look cool but they are horrible.
on September 15, 2025
Posted by: KoolKJPL
[This review was collected as part of a promotion.] I have been wearing some OG Galaxy buds for years but my daughter and I decided to upgrade when the new buds 3 pro came out because they seem to have wonderful features. Well they aren't the best. No matter what ear tip I use they just don't stay in well. So, wearing them well I exercise is a big fat no because the second I start sweating they fall right out of my ears and from that point on they have to go in my bag because they refuse to stay in while I'm perspiring. The next big problem is the fact that they consistently don't charge. You think they're charging until you get the notice that they stopped charging. I have to wipe them out with a q-tip which sometimes helps but I shouldn't have to do maintenance every single day with a freaking q-tip and alcohol. I wore my old Galaxy buds and I probably cleaned them twice in 5 years lmao. I am terribly unhappy with these earbuds and I wish I had my old ones back 😓
Value
3
Response from Samsung USBy R&R Team, September 16, 2025
Thank you so much for being a loyal Galaxy Buds user since the very beginning! We truly appreciate your feedback and time in sharing your experience with the Galaxy Buds3 Pro. We do see that you have some concerns about the fit and battery charging. It sounds like you've already tried different ear tips for a better fit, which is great. To help with that further, check the bottom of the earbuds for directional marks. You’ll see an “L” for the left bud and an “R” for the right. Make sure you insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the bud slightly so that the microphone on the bottom is pointing toward your mouth rather than straight down. You can also adjust the fit by rotating them forward and backward until it feels just right. Don’t forget to run the earbud fit test to ensure everything is set up perfectly! Regarding the charging, we're attaching a link for additional troubleshooting options that should help resolve this. We understand that this can be frustrating and we hope this helps. If you continue to have concerns, please feel free to reach out to us at Samsung Support so that we can take a further look at why this may be happening. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
They are great
on September 15, 2025
Posted by: Lovegalaxy03
[This review was collected as part of a promotion.] I think that they can have improvement like more batteries lasting
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Earbuds are Awesome!!
on September 15, 2025
Posted by: Smoothassilk
[This review was collected as part of a promotion.] Galaxy AI make everything so flawless and easy to control. The sound from the earbud is smooth and the mic 🎤 is so clear when speaking to others.. I will like more done to noise cancelation
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds3 Pro: Smart, Clear and Perfect
on September 15, 2025
Posted by: Tech4Life
[This review was collected as part of a promotion.] The Galaxy Buds3 Pro fit seamlessly into my daily life and work in dental healthcare. The sound quality is incredible, and the noise cancellation helps me focus in busy settings while ambient mode keeps me aware when I need it. Paired with Galaxy AI and my Galaxy S25 Ultra, I use features like Live Translate to communicate with patients and AI voice notes to stay organized between appointments. Comfortable, long-lasting, and smart—the Buds3 Pro are more than headphones, they’re a real productivity tool.
Value
5
Written by a customer while visiting Samsung US