Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,922 Reviews)
Open Ratings Snapshot
Rating breakdown 12,922 reviews
5 Stars
8,812
4 Stars
2,093
3 Stars
912
2 Stars
518
1 Star
587
78%of customers recommend this product. 
(
3,493 out of 4,503
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Earbuds3 Pro review
on September 9, 2025
Posted by: David
from Texas
Verified Purchase:Yes
Can not get good fit with any of the included cushions, all show poor fit. Earbuds do not stay in as good as earbuds 2 pro. Like answering calls with voice commands.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 9, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, David. It's awesome to see that you've been using the voice commands to answer phone calls! You can also use other voice commands for music and volume control. For example, you can say “Play music,” “Stop music,” “Next song,” or “Previous song” to manage your playback. To adjust the volume, simply say “Volume up” or “Volume down.” We understand that in order to have the best experience with any earbuds, fit is crucial. We see that you have already tried the additional bud tips. We recommend checking the bottom of the earbuds for directional marks. You will find an 'L' for the left ear and an 'R' for the right ear. Insert the right bud (R) into your right ear with the 'R' facing you. Similarly, insert the left bud (L) into your left ear with the 'L' facing you. Angle the microphone, located on the bottom of the bud, slightly towards your mouth instead of pointing straight down. Also, be sure to adjust the buds by rotating them forward and backward until they fit comfortably. You can run an earbud fit test to ensure you have the proper fit. We hope these steps help you achieve that perfect fit, and if you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed Buds Upgrade
on September 10, 2025
Posted by: Wallace
from West Covina, CA
Expertise:Intermediate
Verified Purchase:Yes
It's not a very good fix like the airpods and the sound is okay. Was expecting better sound and better fit.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 10, 2025
It's great to hear from you, Wallace. Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We hate to see that they haven't met your expectations. The Buds3 Pro features an Enhanced 2-Way Speaker and Dual Amplifier, providing Lossless, Ultra High Quality audio at 24-bit / 96kHz. You'll also enjoy Super Wideband Call and immersive 360 Audio for a truly dynamic listening experience. To personalize your sound, we encourage you to explore the Equalizer feature in the Wearable app. It can make a significant difference in your audio experience. For the best fit, we’ve included a link below that can guide you in finding the perfect fit for your buds. If you have any further questions or need assistance, please don't hesitate to reach out to Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
These are the greatest ear buds!!!
on September 10, 2025
Posted by: Jackisback
[This review was collected as part of a promotion.] They have great fit and great sound. These are really great earbuds and when you figure out where to touch and press they are very easy to use.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We appreciate your feedback about the great fit and sound quality. It’s awesome to see that you’re getting the hang of the pinch and swipe controls. We hope to take some time to try out the voice commands with your buds. You can control your music, adjust the volume, and answer calls just by speaking your command. If you have a voice assistant set up on your phone, like Bixby, your buds can work with that as well. If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Im not sure yet
on September 10, 2025
Posted by: ZWil
from Fort bragg, California
Expertise:Intermediate
Verified Purchase:Yes
Im having battery issues and button issues on the left earbud. Im having issues contacting support. I dont know what to do. If they worked like they did for the first week, I'd give them 5 stars
I would recommend this to a friend!
Design
4 out of 5
4
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, ZWil. We understand how frustrating it can be when the earbuds aren't performing as expected, especially after enjoying them initially. At Samsung, we want you to have the best experience possible, and we're here to help you with your concerns. To provide you with the support you deserve, we’d like to gather some additional information. Please reach out to Samsung Support so we can get started on assisting you. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
EXCELLENT JOB
on September 10, 2025
Posted by: MANOFGODIAM
from BRONXZ NY
Expertise:Expert
Verified Purchase:Yes
I have spent over 500dollars trying to find earbuds that has a high quality mic so the people i speak to only hear my voice and not the back ground. Ty Galxy Buds 3 pro. In you i have that and so much more there made to fit and not fall out in bumpy movement and has a nice battery life. Im very very pleased and have been bragging about you every since. Ty samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for your detailed review! We're so glad to see that the Galaxy Buds 3 Pro have met your needs with their high-quality microphone, and that when people speak to you on the phone, they can hear you clearly. It's also reassuring to see that we stand out from the other buds you've tried. The Buds are designed with advanced machine learning technology that minimizes background noise, ensuring your voice comes through clearly, even in busy environments. Plus, Bluetooth Super Wideband improves call quality by doubling the audio bandwidth, making your conversations sound more natural. If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I can't Hear you.
on September 10, 2025
Posted by: DADA491
from NY
Verified Purchase:Yes
Unbelievable the sound lights and blocked out noise. 👍
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your thoughts! It's great to see that you’re impressed with the Galaxy Buds3 Pro. The sound quality and noise-cancellation feature truly elevate the listening experience! With Active Noise Cancellation, you can adjust the level to filter out unwanted background noise and let in just the right amount of ambient sound. If someone tries to chat while you’re enjoying your music, the Voice Detect feature automatically helps you hear what matters. The Siren Detect feature also keeps you safe by reducing unnecessary noise while allowing you to hear alarms and sirens. If you have any questions or need assistance, please reach out to Samsung Support anytime. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
A step backward for the Buds series
on September 10, 2025
Posted by: Erin Douglass
from Orange County CA
Expertise:Intermediate
I loved the OG Buds, Buds+, and Buds 2 Pros, but these... First off, the stalks look goofy. Maybe they're a million times better for voice quality. I don't know. I don't talk on the phone much. And the controls... On the previous models, volume control and pause/play was so easy! A single tap or tap and hold with a single fingertip. Heck, you could even use your upper arm! Now, you have to "pinch." I can't get it to work half the time. I don't know. I think they're a step backward. I hope the next gen of Buds are better.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 11, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Erin. Your feedback is crucial as we continue to make changes and improvements. We love to see that you've been a loyal Samsung buds owner for a while now, dating back to the original buds. We appreciate your feedback about the buds' stems and also the pinch and swipe controls. We recommend checking out the link attached to learn more about how the pinch and swipe controls work. You'll be surprised by all the ways that this feature helps improve your experience. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good quality in sound
on September 10, 2025
Posted by: Anonymous
from Baytown, texas . Usa
Expertise:Expert
Verified Purchase:Yes
Excellent product love to be part of samsung family thank you for everything
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you so much for your wonderful review, Antonio! We’re glad to see that you love being part of the Samsung family and that you’re enjoying your Galaxy Buds3 Pro. It’s great to know you appreciate the sound quality. The exceptional sound experience comes from our Dual Amplifier, which features our first-ever independently controlled woofer and tweeter. This design allows you to enjoy a broad spectrum of sound, revealing the tiny details in your music that make listening truly special. We appreciate your feedback, and if you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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