Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,925 Reviews)
Rating breakdown 12,925 reviews
5 Stars
8,813
4 Stars
2,093
3 Stars
913
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,494 out of
4,504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Recurring charging issues
on August 23, 2025
Posted by: Cody P
from San Diego
Expertise:Intermediate
I am on my third set of these buds. I had to send in the first two sets because the left bud would stop charging. Samsung was prompt and efficient with the repairs which was appreciated but I would only get a couple uses out of the repaired buds before the issues would resume. Now the same issue is beginning again on my third pair. I like the fit and sound quality of these buds so I want them to work yet they are continually disappointing and I'm beginning to feel as though they are no longer worth the trouble.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy R&R Team, August 25, 2025
Thanks for sharing your honest experience with the Galaxy Buds3 Pro, Cody. We understand how frustrating it can be if your earbuds are not charging properly, especially if you've faced this situation previously. We want to assure you that all products sold by Samsung are covered against manufacturing defects in materials and workmanship during the 12-month warranty period specified for each product. Additionally, you can opt for Samsung Care+ on eligible devices, which provides extended protection and support. Eligible mobile devices can be enrolled on Samsung.com at the time of purchase or within 60 days of purchase at samsungcareplus.com. We recommend checking the attached link for troubleshooting steps. If the charging concern continues after following these steps, please reach out to us at Samsung Support so we can assist you further. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Chris E
from New York
Expertise:Expert
Verified Purchase:Yes
I have owned every single set of Samsung headphones, and these are by far the very best. They are really comfortable, and the sound is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Brandon
from Morton, IL
Expertise:Intermediate
Verified Purchase:Yes
Work as they are supposed to, just wish switching between ambient and adaptive worked smoother and there seems to be an issue with the right bud charging properly
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Loud and crystal clear
on August 23, 2025
Posted by: Sausage
[This review was collected as part of a promotion.] First pair of buds and I'm very impressed. Quality sound and bass.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on August 23, 2025
Posted by: M31S
from Brighton, Colorado
Expertise:Intermediate
These are great, I love them! Nice design and fit nicely. Sound quality is good and the noise cancelation is the best. Easy to use, easily paired and started using.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bad fit. They slide out of my ears really easily
on August 23, 2025
Posted by: Ralph
from NY
Expertise:Intermediate
Verified Purchase:Yes
ear buds don't fit well. Even when I turn my head.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I can hear you now
on August 23, 2025
Posted by: MassCrew
[This review was collected as part of a promotion.] These buds are perfect to listen to music, audio books and more. Perfect for use with all kinds of apps. Galaxy AI works super with language learning apps and accent training.
Value
5
Written by a customer while visiting Samsung US
Posted by: Dill
from Greensboro,NC
Expertise:Expert
Verified Purchase:Yes
Love these buds! Great products great customer sevice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US