Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,926 Reviews)
Open Ratings Snapshot
Rating breakdown 12,926 reviews
5 Stars
8,814
4 Stars
2,093
3 Stars
913
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,494 out of 4,504
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Great sound quality
on August 22, 2025
Posted by: MrD211
[This review was collected as part of a promotion.] The buds have great sound quality, however ive had an issue where while on a call the perlaon on the other end say it sounds like im under water. The battery is also pretty good, but the right bud wont charge hardly ever. I do love all the features they offer. Just wish they worked properly.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 25, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro! We love to see that the sound quality has been great for you and that you love all the features they offer. For your concerns regarding the sound quality on calls, we've added a link to help you troubleshoot this. We would also like to address your challenges while trying to charge the buds. We recommend checking and making sure that your buds and the charging contacts are free of debris and moisture. For additional troubleshooting steps, be sure to check out the link attached. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The quality is extraordinary
on August 22, 2025
Posted by: Vivian C
from California
Expertise:Intermediate
Verified Purchase:Yes
The quality is extraordinary like listening from a speaker. It is very comfortable and the ear bud won't fall off easily. I am very happy with the new upgrade.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, August 22, 2025
Thank you so much for your feedback, Vivian! We're happy to see that you find the sound quality of the Galaxy Z Buds3 Pro extraordinary. It’s great to know that the comfort and secure fit are improving your listening experience. We're glad you mentioned the speakers because the Enhanced 2-Way Speaker features a refined woofer and tweeter that truly bring out the minute details in your music. With our first-ever independently controlled woofer and tweeter, the dual amplifier technology allows you to enjoy a broad spectrum of sound like never before. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. Enjoy your upgrade, and happy listening! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Almost Perfect if it had Memory Foam buds instead
on August 22, 2025
Posted by: ThomasV
Verified Purchase:Yes
Almost Perfect if it had Memory Foam buds instead of Silicone Buds
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Thomas! We appreciate your suggestion about the bud tips material. To help you achieve the best fit, please use the Fit Test available in the Wearable app. This feature assists you in finding the right fit with your earbuds. We appreciate your feedback and hope you continue to enjoy your experience with your buds. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sounds great!
on August 22, 2025
Posted by: DebLovesHerFold7
[This review was collected as part of a promotion.] I got these shipped with my Fold 7. I had no idea how awesome they would be. I now carry them with me everywhere. The sound is superb. They work well with the Galaxy AI. The fit is nice and they don't fall out. The controls on the buds are easy and the app on my Fold 7 works well. This is the first time I have truly wanted to use buds at any opportunity. I did buy an aftermarket case for them with a carabiner.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, August 22, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Deb. We love to see how much you are enjoying the superb sound quality and the integration with Galaxy AI. It's great to know that you're using them with your Z Fold7! We're sure they make a great combination. We love that the comfortable fit and easy pinch and swipe controls have positively impacted your daily use. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great headphones
on August 22, 2025
Posted by: Anonymous
from Hampton VA
Expertise:Expert
Verified Purchase:Yes
They sound fantastic feel incredible the only minor downfall would be that don't stay in ear while running fast. A jog works or brisk walk is fine but running over 15 to 17mph doesn't stay in for longer then 40 secs which is fine it's all I need but given the chance I run longer I may need the music to push me.
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for your thoughtful feedback on the Galaxy Buds3 Pro, Arkeefe! We're glad to see that you love the sound quality and comfort. We understand that keeping them secure during high-speed runs can be a challenge. While they’re designed for comfort across various activities, we recommend exploring the different ear tips provided to find the best fit for your ears. This can help enhance stability during your runs. We’re committed to continuously improving our products, and your insights are invaluable to us. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not charging left bud
on August 22, 2025
Posted by: Krithik
from Reston va
Expertise:Expert
Verified Purchase:Yes
Left bud is not charging. Case red light is always blinking. Not able to use. very bad experience with samsung for the fist time iam a samsung buyer from last 15 years
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for your loyalty to Samsung over the past 15 years, Krithik. We understand your frustration with your Galaxy Buds3 Pro not charging properly, and we're here to help! To help resolve this, we recommend checking for any moisture or debris that may be affecting the buds or charging contacts. Additionally, ensure that you’re using a Samsung-approved charger and inspect for any potential damages. If you continue to experience the same behavior after these steps, please reach out to Samsung Support for further assistance. Remember, all Samsung products are covered by a 12-month limited warranty against manufacturing defects. You also have the option to purchase additional coverage with Samsung Care+ for added protection and support. We appreciate your feedback and are here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product sounds amazing
on August 22, 2025
Posted by: Adri128
[This review was collected as part of a promotion.] I got the galaxy buds 3pro as a father's day gift and have been using it ever since. I love the audio quality of this device giving me rich bass and crisp highs perfect for any music genre. The choice of the tips change makes the noise cancelling features even more enhanced allowing me to choose what i want to hear in my surroundings. I am also in love with the sleek design of the buds and the case. I would love to see more choices of protective cases in the future though. Awesome product thank you.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great new tech
on August 22, 2025
Posted by: Jonathan K
from Ny
Expertise:Intermediate
Verified Purchase:Yes
Really love the sound out of these. It is full and rich. Volume levels are great. Best part is the option to allow ambient sound from the outside world in while listening to music. Gives me a nice option instead of bone conducting headphones. Still getting used to the touch controls on the buds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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