Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,937 Reviews)
Rating breakdown 12,937 reviews
5 Stars
8,821
4 Stars
2,096
3 Stars
914
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,495 out of
4,506)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
My Galaxy Ear Buds 3 Pro are AWESOME!
on August 17, 2025
Posted by: Busyretiree
[This review was collected as part of a promotion.] My Galaxy Ear Buds 3 Pro are AWESOME!
THEY DON'T FALL OUT OF MY EARS!
The sound is great and they are comfortable to wear for long periods of time.
THEY DON'T FALL OUT OF MY EARS!
The sound is great and they are comfortable to wear for long periods of time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I can't leave home without them
on August 17, 2025
Posted by: Nijaiw
[This review was collected as part of a promotion.] I take them with me everywhere i go . No matter where i am going too. I can't get thought the day with not know they are with me at all time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great noise canceling
on August 17, 2025
Posted by: Sound4Life
[This review was collected as part of a promotion.] The bass and noise canceling are the best features of this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Buds are amazing
on August 17, 2025
Posted by: NORTHCDUB
[This review was collected as part of a promotion.] I have been using galaxy buds for quite a few years. These are impressive! They sound great. Noise canceling is great. Ambient noise is great for when you need to hear what is around you. I also use Galaxy AI through the ear buds, that way only I hear what is going on. The active translator is a great feature as long as it is set up before you need it. Music sounds phenomenal! Movies and shows are crisp and clear. I like the lights that you can turn on, just to show off the pros.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent audio buds
on August 17, 2025
Posted by: Fede87
[This review was collected as part of a promotion.] Love these new buds, they definitely are an upgrade to the buds 3. I use them to listen to music and to work. I have used the Galaxy AI feature to ask questions with great success. They fit and feel comfortable. The noise cancelling is top notch. I definitely recommend them as an upgrade or new purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound, ok battery
on August 17, 2025
Posted by: BLKVKNG75
[This review was collected as part of a promotion.] The sound and fit are great. I mostly use them for listening to music and watching videos in bed. I am joining a gym, and hope the fit will hold during exercise.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Great sound quality but major charging issues
on August 17, 2025
Posted by: RyGuy
from California
Expertise:Expert
The quality of sound is excellent but charging has really spoiled the experience. After about a year, one bud will charge and not the other. Its not always the same bud that doesn't charge so the issue is with both charging pockets--not just one. Pockets are clean and free of debris as are the buds. After removing and reinserting the buds, I can eventually get both to charge but sometimes it requires me to remove the charged bud from the charger to get the uncharged bud to initiate charging. This is appears to be a fairly widespread issue with the bud 3 pros. The previous gen buds did not have this issue and it makes me regret trading those in. Hopefully Samsung is able to get this squared away before the next gen release.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy R&R Team, August 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We love to see that you appreciate the excellent sound quality! We understand that you have some concerns about the charging process, and it's great to see you've already taken steps to troubleshoot. We’ll be adding a link with additional troubleshooting options to assist you further. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If the charging situation continues, please don’t hesitate to reach out to us at Samsung Support. We’re here to help ensure you have the best experience possible. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Noise Canceling
on August 17, 2025
Posted by: LT Williams
from Alabama
Expertise:Expert
The noise canceling is horrible when switching from phone to Bluetooth.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 18, 2025
It's great to hear from you, LT. We appreciate your honest feedback on the Galaxy Buds3 Pro. We noticed your feedback regarding the active noise cancellation, and we'd like to help resolve your concerns. When it comes to features like ANC as well as the sound quality in general, it's important to ensure that you have the best-sized bud tips so that there is no sound leak. Also, be sure to check the Wearable app for any available updates for your buds. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US