Thank you for sharing your experience with the Galaxy Buds3 Pro. Your feedback is crucial as we continue to make improvements. We understand how challenging it can be if the pinch or swipe gestures don’t work consistently. The earbuds are designed to respond to your touch, and if they are not responding as expected, we recommend checking the pinch and swipe area to ensure you’re using it correctly. Remember to pinch gently and listen for a click. If there’s no sound, it might mean the wear recognition isn’t functioning properly, so trying a different fit may help. If you’re still having challenges, we suggest restarting your earbuds by placing them in the charging case for seven seconds. Additionally, ensure that your earbuds, mobile device, and the Galaxy Wearable app are all updated to the latest software version. We stand by our products with a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for additional protection and support on eligible devices. If you continue to experience difficulties, please reach out to us at Samsung Support. We are always here to assist you! -Kelvin
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We appreciate your feedback and want to highlight some features that set these earbuds apart. We understand your concerns about the design, but many users find the new shape to be sleek and comfortable. With the Galaxy Buds3 Pro, you can take control of your music and calls effortlessly with our innovative Pinch Control feature. Rather than relying on two-finger gestures, our Pinch Control allows you to manage everything with ease. Simply press the pinch area until you hear a click to play or pause your music, adjust the volume by swiping up or down, or skip tracks with a double pinch. It’s designed for a seamless experience! If you’re experiencing discomfort with the fit, we highly recommend trying out the additional earbud tips included in the box, as they come in various sizes to ensure a snug and comfortable fit for everyone. If you have any further questions or concerns, please don't hesitate to reach out to Samsung Support. -Kelvin
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